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Engati

Brand: Engati

  • 4.7

  • 11 Ratings & 11 Reviews

Engati is a business software platform for building chatbots and managing live chat, helping businesses automate customer conversations and marketing on websites and social media.

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₹7000

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Starting at ₹7,000

Engati Software Overview

What is Engati?

Engati is a smart business software that helps companies talk to their customers automatically. It is a powerful set of marketing tools centered around conversational AI. This chatbot software allows you to create your own virtual assistant that can answer questions, collect feedback, and even help sell products 24 hours a day, without needing a human agent present all the time.

The platform is designed to be easy to use, even for people who are not technical. You can use a simple drag-and-drop method to design how your chatbot talks and what it can do. It connects to many places where your customers are, like your website, WhatsApp, Facebook, and other social media, all managed from one single dashboard. This makes it a complete marketing tools suite for modern customer engagement.

Why Choose Engati?

  • Unified Omnichannel Chat Management: Manages live chat and automated conversations across your website, WhatsApp, Facebook, and other channels from one central platform.
  • No-Code, Drag-and-Drop Bot Builder: Create and customize your chatbot's conversation flows easily without needing to know how to write code.
  • Advanced AI and Analytics Dashboard: Uses artificial intelligence to understand customers and provides clear dashboards to track your chatbot's performance and user insights.
  • Seamless Integration with Business Tools: Connects easily with popular CRM systems, helpdesk software, and other tools you already use to streamline workflows.
  • Multilingual Customer Support: Can communicate with customers in many different languages, helping you serve a global audience.
  • Custom Branding and Professional Appearance: Lets you change the look of your chat widget with your logo and colors to match your company's brand perfectly.

Benefits of Engati

  • Provides 24/7 Instant Customer Support: Your chatbot can answer common questions anytime, day or night, improving customer satisfaction and reducing wait times.
  • Significantly Lowers Support Costs: Automates responses to frequent queries, allowing your human support team to focus on more complex and valuable issues.
  • Generates and Qualifies More Sales Leads: Chatbots can engage website visitors, answer product questions, and collect contact information for your sales team to follow up.
  • Delivers a Consistent Brand Experience: Ensures every customer gets accurate, on-brand information instantly, no matter when or where they contact you.
  • Increases Marketing Campaign Engagement: Interactive chatbots and broadcast tools make your marketing messages more engaging and personalized for users.

Pricing of Engati

Engati price starts at INR 7000 at techjockey.com. The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

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Engati Pricing & Plans

Accelerator
Key Features
  • Green tick assistance
  • Broadcast & Scheduling
  • WhatsApp Inbox
  • Basic Automation (Welcome, OOO)
  • Add upto 5 agents
  • Analytics for Broadcasts & Livechat
  • GSheets integration
Starting at ₹7000
    • Licenses

      Licenses
      Licenses
    • Monthly

      Monthly
      Monthly

Key Features

  • Green tick assistance

  • Broadcast & Scheduling

  • WhatsApp Inbox

  • Basic Automation (Welcome, OOO)

  • Add upto 5 agents

  • Analytics for Broadcasts & Livechat

  • GSheets integration

Engati Features

  • icon_check Live Chat
    Engage with customers in real-time through live chat, boosting response times and user satisfaction.
  • icon_check Omnichannel
    Connect with users across channels like web, WhatsApp, Facebook, and more from a single unified platform.
  • icon_check Multilingual
    Support conversations in multiple languages to cater to global audiences and enhance customer experience.
  • icon_check Integrations
    Easily integrate with CRMs, ticketing tools, and other platforms to streamline business workflows.
  • icon_check Dashboards
    Visual dashboards provide actionable insights into chatbot performance, usage trends, and customer data.
  • icon_check Surveys & Feedback
    Collect user opinions through automated surveys and feedback forms to enhance products or services.
  • icon_check Analytics
    Monitor performance with analytics on user engagement, response accuracy, and resolution rates.
  • icon_check Customizable Branding
    Tailor the chatbot’s look and feel to reflect your brand identity with themes, logos, and colors.
  • icon_check Voice Broadcast
    Send voice-based updates or alerts to customers, enabling quick, effective audio communication.
  • icon_check Campaigns
    Design and launch message campaigns to target users, promote offerings, or share important updates.
  • icon_check DocuSense
    A specialized AI module that allows you to upload PDFs and manuals, enabling the bot to automatically "read" and answer complex
  • icon_check eSenseGPT
    A powerful LLM-driven engine that trains your AI agents in seconds, allowing the bot to generate more human-like, contextual
Engati Demo Video play icon

Get Engati Demo

Watch the demo video to explore key features, real workflows, and how the software fits your business needs.

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Engati Specifications

Supported Platforms
Windows Windows Android Android
Devices
Desktop Desktop Mobile Mobile
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Medium Business Enterprises
Customer Support
Phone Email
Language
English
Training Resources
Videos
AI Features
AI Integrated

Explore the Best Alternative Solutions Similar to Your Business Size and Needs

Engati Reviews

4.7

Out of 5

img

Overall Rating

Based on
11 Verified Reviews

Rating Breakdown

  • Features 4.7
  • Value for Money 4.6
  • Ease of Use 4.7
  • Customer Support 4.9

94% Recommend this Product

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Pros

  • "Don't need to manually update FAQs. Their DocuSense technology pulls information from documents that you upload."

    Jeremy Aug 10, 2020

  • "Engati has a user friendly interface, the chatbot is really good, they also have an excellent customer service. "

    Soham ArteAug 10, 2020

  • "Can deploy across multiple channels with ease Super straightforward UI- Seriously as easy as drag, drop, deploy Beautiful interface Tons of features at a good price!"

    Aish SankhéAug 10, 2020

Cons

  • "it may lag due to heavy traffic but it can be managed if proper procedures are followed."

    Deepyanti AdvaniAug 10, 2020

  • "I haven't come across anything so far. I love the platform and have experienced any issues thus far. It is a game-changer!"

    Brad MathiasAug 10, 2020

  • "An initial difficulty, but post your understanding of the platform, its becomes easy. Customer support is great."

    Hardik GalaAug 10, 2020

Engati Video Review

youtubeVideoId

4.1

“How Engati helped HCG Care automate and simplify lead management”

Review by: Engati

Vaibhav Savla

User

User since: 1-2 years

5

Reviewed on: Aug 10, 2020

Techjockey Verified

“Love the interface & the deployment of 14 channels”

Pros

Interface Easy to use 14 deployment channels

Cons

Too much content to choose from

Jeremy

Administrator

User since: < 6 months

5

Reviewed on: Aug 10, 2020

Techjockey Verified

“Really easy to use!”

Pros

Don't need to manually update FAQs. Their DocuSense technology pulls information from documents that you upload.

Cons

NO CONS

soham arte

User

User since: < 6 months

4.7

Reviewed on: Aug 10, 2020

Techjockey Verified

“Userfriendly Chatbot Platform”

Pros

Engati has a user friendly interface, the chatbot is really good, they also have an excellent customer service.

Cons

Haven't come across any cons until now

See All Engati Reviews

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How much does Engati cost?

Engati price starts at INR 7000 at techjockey.com. Contact experts for current offers and packages.

How does Engati work?

You use its visual builder to design conversation paths for a chatbot and connect it to your website or social media. It then interacts with customers automatically, answering questions based on your setup.

Who uses Engati?

It is used by businesses of all sizes, from small startups to large enterprises, across industries like e-commerce, education, and customer support to automate conversations.

Is it difficult to build a chatbot without coding skills?

No, its main builder uses a simple drag-and-drop interface, making it easy for non-technical users to create and deploy chatbots.

Can it handle live chat with human agents too?

Yes, it seamlessly combines chatbot automation with a live chat feature, allowing bots to handle simple queries and transfer complex issues to human agents.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.