7 Best AI Chatbots for e-Commerce to Improve Customer Support
When customers shop online, they naturally expect real-time, personalized assistance. If these expectations are met with slow responses, the business in question not only loses out on potential sales but also risks frustrating its customers.
To satisfy these requirements, thus, companies are increasingly turning to AI chatbots for e-commerce. By using them, customers can get answers, product suggestions, and order updates instantly, anytime, anywhere. If predictions are to be believed, around 80% of companies across the globe are going to make this switch within the next few years.
To make the situation more ideal, over 70% customers prefer to use AI chatbots for quick solutions. The right ecommerce chatbot can boost sales, reduce costs, and improve customer satisfaction, all at once.
If you are also interested in reaping these benefits, keep reading for our list of the 7 best AI chatbots for e-commerce that can transform your customer support, one query at a time.
What is an AI Chatbot for e-Commerce?
An AI chatbot for e-commerce is powered by artificial intelligence. It connects with online shoppers as and when they browse the store and, with help from NLP, reads and answers their inquiries naturally. Using it thus, customers can get instant solutions, find the best products, track their orders, and easily handle returns.
Since these AI chatbots can work across multiple channels like websites, Facebook Messenger, and WhatsApp, customers receive instant support 24/7 and are no longer required to wait. This not only improves customer experience but also boosts the overall efficiency of your support teams.
Quick Comparison Table: Top AI Chatbots for e-Commerce
Compare features, use cases, and pricing of the leading AI chatbots for e-commerce to choose the best fit for your business.
| Chatbot | Best For | Pricing |
|---|---|---|
| Tidio | Small-medium stores, omnichannel support | Free, Paid from $24.17/mo |
| Certainly | Advanced AI automation | Paid from $399/mo |
| Gorgias | Shopify-based stores | Paid from $10/mo |
| Intercom | Conversational workflows | Paid from $29/seat/mo |
| Zendesk AI | Large support teams | Price on request |
| Insider | Cross-channel personalization | Price on request |
| Zoho SalesIQ | Budget-friendly, real-time engagement | Free, Paid from $7/user/mo |
Best AI Chatbots for eCommerce to Improve Customer Support
Each of these AI chatbots for e-commerce offers unique features to help your business scale faster and smarter.
1. Tidio
Tidio is a leading AI chatbot for e-commerce stores. It combines live chat and chatbot automation in one simple platform. Using it, businesses can talk to visitors, answer questions instantly, and help people shop.
This e-commerce chatbot is especially known for its quick, helpful responses that make customers happy and more likely to buy. Easy to set up and use, it helps businesses grow by providing real-time assistance and personalized shopping experiences
Key Features of Tidio:
- Offers a drag-and-drop chatbot builder with templates
- Provides AI-powered answers for FAQs, order tracking, and product suggestions
- Offers omnichannel support
- Facilitates real-time visitor monitoring and automated chat triggers
- Allows integration with Shopify, WooCommerce, and BigCommerce
- Offers multilingual chatbot support
- Supports intent and sentiment detection for smarter responses
Pros
- Has a simple setup and a user-friendly interface
- Supports multiple communication channels
- Is great for small to medium-sized ecommerce stores
- Offers a 7-day free trial
- Includes both rule-based and AI-powered bots
Cons
- Its advanced features require paid plans
- Offers limited customization for complex workflows
Tidio Pricing & Plans:
| Plan | Price (Up to 250 conversations per month) |
|---|---|
| Free | $0 |
| Starter | $24.17/month |
| Growth | $49.17/month |
| Plus | $749/month |
| Premium | $2999/month |
2. Certainly
Certainly is an e-commerce AI chatbot programmed to automate customer support and boost sales through real-time conversations. It helps online stores talk to customers, answer questions, and suggest products, all in real time.
The platform uses advanced AI to understand customer intent and guide users through their shopping journey. It is capable of handling both simple and complex queries, improving efficiency and customer satisfaction.
Key Features of Certainly:
- Provides AI-driven personalized product suggestions
- Offers a visual flow builder to customize conversations without coding
- Supports intent recognition, sentiment analysis, and entity detection
- Automates order tracking and returns processing
- Offers multilingual chatbot support
- Integrates with Shopify, Magento, and WooCommerce
- Has an analytics dashboard for chatbot performance
- Allows connection with CRM, email, and marketing tools
- Supports automated ticket resolution and data collection
- Facilitates cross-channel engagement
Pros
- Offers strong e-commerce platform integrations
- Reduces support workload with automation
- Delivers fast, context-aware responses
- Handles transactional queries smoothly
- Boasts customizable chatbot workflows
- Includes a free demo
Cons
- Its setup can be complex for beginners
- Its pricing may be high for smaller businesses
Certainly Pricing & Plans:
| Plan | Price |
|---|---|
| Starter | $399/month |
| Growth | $999/month |
| Enterprise | Price on request |
3. Gorgias
Gorgias is a popular customer service platform with an e-commerce chatbot that automates common support queries and connects directly with order management systems to deliver fast, accurate responses.
With real-time data access and multi-channel support, it helps businesses reduce manual work and improve service quality across chat, email, and social platforms.
Key Features of Gorgias:
- Offers real-time integration with Shopify, Magento, and WooCommerce
- Automates responses using macros, triggers, and AI agent actions
- Provides access to order and customer data during chats
- Offers a centralized dashboard for multi-channel support
- Automates order tracking, returns, and shipping updates
- Supports rules-based automation and AI chatbot integrations
- Enables ticket routing and prioritization based on query type or urgency
- Allows performance tracking through analytics and reporting dashboards
- Supports collaboration tools for internal team workflows
- Enables customizable chat widgets for on-site engagement
- Supports product recommendations and upsells via AI
Gorgias
Starting Price
$ 10.00
Pros
- Reduces support workload significantly
- Offers fast and accurate responses to order-related questions
- Allows deep integration with e-commerce platforms and tools
- Reduces manual workload through automation
- Offers a free trial and flexible onboarding
Cons
- Its AI chatbot is mostly rule-based, not fully AI conversational
- Offers limited advanced AI personalization
Gorgias Pricing & Plans:
| Plan | Price |
|---|---|
| Starter | $10/month |
| Basic | $60/month |
| Pro | $360/month |
| Advanced | $900/month |
| Enterprise | Price on request |
4. Intercom
Intercom is a versatile messaging platform and AI chatbot for e-commerce. It blends automation, live chat, and marketing tools to support customers at every stage. Its AI agent, Fin, delivers fast, personalized help using real-time data.
With deep integrations and multi-channel support, it improves service, boosts conversions, and scales support without sacrificing quality.
Key Features of Intercom:
- Offers AI-powered chatbots like Fin for support and sales
- Provides customizable conversation workflows and routing
- Allows integrations with CRM, email marketing, and other tools
- Offers proactive messaging and product tours
- Facilitates analytics and customer data management
- Includes AI Copilot for agent assistance and AI Analyst for performance insights
- Enables multi-channel support
- Supports generative AI replies and auto-summarization for agents
Intercom
Starting Price
$ 39.00
Pros
- It is a highly customizable platform
- Combines support and marketing in one tool
- Integrates with many third-party apps
- Offers a 14-day free trial
Cons
- Its pricing can be high for small businesses
- Some of its features require technical knowledge to implement
Intercom Pricing & Plans:
| Plan | Price |
|---|---|
| Essential | $29/seat/month |
| Advanced | $85/seat/month |
| Expert | $132/seat/month |
5. Zendesk AI
Zendesk AI is a renowned AI chatbot for e-commerce businesses. It includes Answer Bot and AI Agents, which make use of natural language processing (NLP), to resolve common queries, suggest help articles, and route tickets efficiently. This, to reduce ticket volume, improve response times, and free up agents for more complex issues.
Key Features of Zendesk AI:
- Its AI Answer Bot provides instant replies to common questions
- Supports knowledge base integration for self-service
- Offers seamless handoff to live agents
- Supports chat, email, and social media channels
- Includes robust analytics and reporting features
- Enables AI Agents that can handle full conversations from start to finish
- Supports automated ticket triage and routing based on intent and urgency
- Offers generative AI tools like auto-summarization and macro suggestions
- Integrates with Zendesk Suite and third-party tools
Zendesk Remote Access Software
Starting Price
Price on Request
Pros
- Is highly scalable
- Reduces support ticket load
- Integrates with Zendesk’s full customer service suite
Cons
- Requires add-ons for deep e-commerce integration
- It is less tailored to e-commerce-specific workflows
- Its setup may require technical expertise
Zendesk AI Pricing & Plans: Price on request
Insider
Insider is a customer experience platform with strong e-commerce AI chatbot capabilities. It uses AI to personalize messaging, automate support, and increase conversions. By understanding customer behaviour, this AI chatbot for e-commerce thus delivers the right message at the right time, making shopping easier and more engaging.
Key Features of Insider:
- Provides AI chatbots for personalized product recommendations and support
- Supports omnichannel messaging across web, mobile, and email
- Facilitates customer segmentation and targeting
- Integrates with major e-commerce platforms
- Offers real-time analytics and reporting
- Enables drag-and-drop conversation design with no coding required
- Supports generative AI for branded, persona-based chatbot conversations
- Allows seamless handoff to live agents when needed
- Delivers end-to-end shopping experiences within messaging apps like WhatsApp
- Supports micro-conversions like lead capture, bookings, and feedback collection
InSider
Starting Price
Price on Request
Pros
- Has excellent personalization and targeting features
- It is scalable for large e-commerce businesses
- Supports complex customer journeys
- Offers no-code setup with pre-built templates
Cons
- It is complex to use
Insider Pricing & Plans: Price on request
Zoho SalesIQ
Zoho SalesIQ is a chatbot software and live chat platform designed for e-commerce. It helps online stores engage visitors, automate support, and analyze customer behaviour. With smart tools and real-time support, it improves engagement, boosts sales, and helps businesses understand what shoppers need.
Key Features of Zoho SalesIQ:
- Offers AI-powered chatbots for instant customer support
- Facilitates real-time visitor tracking and analytics
- Allows integration with Zoho CRM and other Zoho apps
- Automates lead qualification and scoring
- Offers multichannel messaging support
- Provides a no-code bot builder with a drag-and-drop interface
- Supports intent recognition and natural language processing
- Includes prebuilt chatbot templates
- Offers customizable chat widgets and branding options
- Ensures high uptime and reliability for global customer support
Zoho SalesIQ
Starting Price
₹ 1140.00 excl. GST
Pros
- Is affordable
- Offers deep integration with Zoho ecosystem
- Is easy to set up and use
- Its free plan is available for up to 3 users
Cons
- Its advanced features require Zoho subscriptions
- Offers limited third-party integrations outside Zoho
Zoho SalesIQ Pricing & Plans:
| Plan | Price |
|---|---|
| Free | $0 |
| Basic | $7/user/month |
| Professional | $12.50/user/month |
| Enterprise | $20/user/month |
Conclusion
An AI chatbot for e-commerce is thus essential for any online store aiming to deliver fast, personalized customer support. Not only does it reduce wait times, but it also increases sales by guiding shoppers through their journey.
All you need to know is your e-commerce store’s needs, budget, and technical skills to get one installed for your support teams. You can also start with free trials or demos to find the best fit.
Still here? Don’t waste your time; go upgrade your customer support with the power of AI chatbots today itself and watch your ecommerce business soar, and how!
Written by
Yashika Aneja 
Yashika Aneja is a Senior Content Writer at Techjockey, with over 5 years of experience in content creation and management. From writing about normal everyday affairs to profound fact-based stories on wide-ranging themes, including environment, technology, education, politics, social media, travel, lifestyle so on and so forth, she... Read more
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