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Zoom Virtual Agent

Brand: Zoom Communications

  • 4.4

  • 5 Ratings

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Zoom Virtual Agent Software Overview

Zoom Communications Company Details

Founded Year:  2011

Zoom is a software company that offers a communications platform that connects people through video, voice, chat, and content sharing.

Director/Founders Eric Yuan
Company Size 1000+ Employees

Zoom Virtual Agent Pricing & Plans

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Zoom Virtual Agent Features

  • icon_check AI-Powered Chat & Voice Bot
    Delivers fast, intelligent support via chat and voice, reducing agent workload with 24/7 automation.
  • icon_check Low-Code AI Studio
    Build and manage bots easily using drag-and-drop tools without needing coding or technical expertise.
  • icon_check Omnichannel
    Deploy bots on web, mobile apps, WhatsApp, SMS, and phone channels from a single configuration.
  • icon_check Multilingual Capabilities
    Supports multiple languages across chat and voice with localized TTS and UI customization.
  • icon_check Customizable Workflows
    Design workflows tailored to your business use cases like returns, bookings, or account updates.
  • icon_check Real-Time Analytics
    View insights like containment rate, usage trends, resolution paths, and KB performance.
  • icon_check Role-Based Access Control (RBAC)
    Assign user roles and permissions to control who can build, edit, and publish agents.
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Zoom Virtual Agent Specifications

Supported Platforms
Windows Windows MacOS MacOS
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises
Customer Support
Email Communities
Language
English
Training Resources
Videos
AI Features
AI Integrated

Zoom Virtual Agent Review

4.4

Out of 5

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Overall Rating

Based on
5 Verified Ratings

Rating Breakdown

  • Features 4.5
  • Value for Money 4.6
  • Ease of Use 4.4
  • Customer Support 4.2

80% Recommend this Product

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.