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Brand: Engati
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Features
Live Chat Omnichannel Multilingual Integrations Dashboards See all 
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Live Chat Engage with customers in real-time through live chat, boosting response times and user satisfaction. Omnichannel Connect with users across channels like web, WhatsApp, Facebook, and more from a single unified platform. Multilingual Support conversations in multiple languages to cater to global audiences and enhance customer experience. Integrations Easily integrate with CRMs, ticketing tools, and other platforms to streamline business workflows. Dashboards Visual dashboards provide actionable insights into chatbot performance, usage trends, and customer data. Surveys & Feedback Collect user opinions through automated surveys and feedback forms to enhance products or services. Analytics Monitor performance with analytics on user engagement, response accuracy, and resolution rates. Customizable Branding Tailor the chatbot’s look and feel to reflect your brand identity with themes, logos, and colors. Voice Broadcast Send voice-based updates or alerts to customers, enabling quick, effective audio communication. Campaigns Design and launch message campaigns to target users, promote offerings, or share important updates.
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Pros
“Don't need to manually update FAQs. Their DocuSense technology pulls information from documents that you upload.” Jeremy - Aug 10, 2020
“Engati has a user friendly interface, the chatbot is really good, they also have an excellent customer service. ” Soham Arte - Aug 10, 2020
“Can deploy across multiple channels with ease Super straightforward UI- Seriously as easy as drag, drop, deploy Beautiful interface Tons of features at a good price!” Aish Sankhé - Aug 10, 2020
Cons
“it may lag due to heavy traffic but it can be managed if proper procedures are followed.” Deepyanti Advani - Aug 10, 2020
“I haven't come across anything so far. I love the platform and have experienced any issues thus far. It is a game-changer!” Brad Mathias - Aug 10, 2020
“An initial difficulty, but post your understanding of the platform, its becomes easy. Customer support is great.” Hardik Gala - Aug 10, 2020
Verified reviewer:
User
Software user since: 1-2 years
Reviewed on: Aug 10, 2020
Verified reviewer:
Administrator
Software user since: < 6 months
Reviewed on: Aug 10, 2020
Verified reviewer:
User
Software user since: < 6 months
Reviewed on: Aug 10, 2020
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