13 Best Telemarketing Software 2021: Reviews, Pricing, Demo| TechJockey.com

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₹1,399.00/month

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What is Freshcaller? Freshcaller is a comprehensive call center solution, offering assistance to the businesses that aim to reach out to their customers via inbound or outbound calls. The software can also be used by the internal support and marketing team of a company that functions over dedicated phone systems to solve unique challenges. Freshcaller has a wide global reach and can be availed by citizens of 40 countries. Freshcaller is a fully customizable platform. From business hours to greetings and queues, users can customize everything as per their needs and requirements. Further, the multi-level IVR system of Freshcaller quickly connects the callers with an agent available at that time, ensuring faster solutions to their problems. How is the Call Barging feature of Freshcaller beneficial for businesses? The Call Barging feature of the software allows supervisors to monitor the live conversation between their agents and customers in a discreet manner. They also get the option to barge into the conversation and communicate with the customer and agent in a simultaneous manner. Increased number of call resolutions: Businesses get to understand the needs of a customer and offer a solution to their problems in real-time. Enhanced business decisions: Businesses can make better decisions based on the after call ratings given by the customer. Thay can further train an agent by monitoring the services provided by them. On spot support: Supervisors can provide instant support to a customer in case the agent finds it hard to provide an adequate solution. Thus, saving a lot of time needed for call transfers. Pricing of Freshcaller Blossom: It charges ₹999 per user, annually. ₹1,399 per user, on a monthly basis. Garden: It charges ₹1,999 per user, annually. ₹2,799 per user, on a monthly basis. Estate: It charges ₹3,299 per user, annually. ₹4,299 per user, on a monthly basis. Forest: It charges ₹4,999 per user, annually. ₹7,199 per user, on a monthly basis. If you want to use the services offered by Freshcaller, send us a callback request. Compatible Platforms of Freshcaller Freshcaller is a web-based software that can be accessed from any web browser on a desktop. Useful Features of Freshcaller Intuitive Dashboard: Freshcaller features an intuitive dashboard, enabling the managers and admins to view the list of customers who are waiting in the queue, on-going calls and the status of onboard agents in real-time. A complete history of interaction with customers: The software enables its users to view a detailed history of the conversations between their agents and customers. This feature also helps the agents to get a glance at the previous conversations and offer a quick solution to similar problems. Call Masking: Freshcaller allows its users to mask their existing phone numbers with an alternative number while providing support across different regions.. Supervisor Controls: Freshcaller features a wide variety of tools and resources for the supervisors and managers. This enables them to monitor all the conversations, barge into live calls and channelize the call queues as per their needs and requirements. Developer friendly UI library: The software helps its users deliver a consistent customer experience by offering them a developer-friendly UI library. They also get to integrate with external apps in a seamless manner. Freshcaller is a comprehensive call center solution, offering assistance to the businesses that aim to reach out to the... Read More About Freshcaller

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Inbound Call Center Number Porting Basic Call Queues +26 More

MyOperator

By MyOperator

(4 reviews)

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₹1,500.00/Month

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What is MyOperator? MyOperator is one of the best call center software for businesses of all sizes in India. This solution is trusted by the vast number of business operators that require a fully functional call center. This call center software enables a user to conduct and track a large volume of calls in real-time. The software is capable of automatically allotting calls to the call operators in real-time. It checks for the operators who are free every time a customer calls. MyOperator enables organizations to integrate it with their ongoing APIs. It facilitates seamless data sharing with CRMs for effortless sales work. This software generates push reports through SMS and Emails to keep the operational information at the manager and call the operator’s fingertips. For real-time monitoring, managers can use the live dashboard. What features does MyOperator offer? MyOperator offers the following features: Virtual number Toll-free number Vanity numbers Call recorder Call tracker Push notification reports Live dashboard Live call info Performance reports Multi-level IVR After hours call routing Real-time transfer How does MyOperator work? MyOperator call center software operates in four steps: Customer Call: Caller/potential customer dials the centralized business phone number. Call Handling: MyOperator plays the recorded IVR message and asks caller to select extension or department. Call Forwarding: The call gets transferred to the considered department or agent. Meanwhile, MyOperator system is tracking and recording the call and its status. After Call: Callers can review the calling experience. Managers will get the call reports. The price of MyOperator MyOperator is available in four different plans; they are: Building Business – Rs. 1500/- per month Growing Business – Rs. 3000/- per month Big Business – Rs. 5000/- per month Enterprise – Please request for price For further information regarding this call center management software, please request a call. Our sales team will contact you at the earliest. MyOperator is one of the best call center software for businesses of all sizes in India. This solution is trusted by th... Read More About MyOperator

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Choose your business number Analyze your business’s call traffic Connect your callers to the right agent +12 More

Aavaz Call Center Suite

By Aavaz

(2 reviews)

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A world class cloud based call centre software, Aavaz is a complete SAAS solution delivered on browsers/smartphones that enables hassle-free interaction between businesses and their customers. Aavaz is an integrated CRM, dialer with different voice options based on various business needs. It helps in optimizing workflow and makes dialing faster and more accurate. It has Integrated contact management which optimizes workflows making dialing faster and more accurate. It effectively runs outbound/inbound campaigns, lead and support ticket management. Product Features Integrated contact management Optimised workflows makes dialling faster and more accurate Run effective outbound/inbound campaigns Lead and support ticket management Live agent monitoring Integrated Voice, CRM, Marketing, Lead, Support on dialer Setup your PBX and IVR in a few minutes Powerful De-duplication Report on everything Complete call recording and tracking A world class cloud based call centre software, Aavaz is a complete SAAS solution delivered on browsers/smartphones that... Read More About Aavaz Call Center Suite

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Contact Management Tracking Integration +12 More

CallHippo

By CallHippo

(1 reviews)

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₹559.00/Month

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CallHippo provides a set of features for business users to increase productivity and perform core functions accurately. Depending on the size and requirements of your organization, you can pick the best pricing plan. Automation through CallHippo further reduces the need for your employees to handle monotonous tasks so that they can focus on critical tasks at hand and apply creative skills for problem solving. Real-time alerts with contact center solutions allow you to have a birds’ eye view of the process so that you can make smart decisions and achieve operational efficiency. CallHippo provides a set of features for business users to increase productivity and perform core functions accurately.... Read More About CallHippo

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Activity Feed Add New Number Set Working Hours +4 More

Tentacle

By Sunoray

(2 reviews)

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Tentacle is one of the best outbound calling solutions that provides options for telecallers to make use of mobile devices to take calls and avoid the hassle of handling multiple cables while working. With this contact center solution, you can easily manage various escalations raised in organisations and help your organisation improve and grow. A call center software, Tentacle comes with a blended call center feature that allows agents to both make and receive calls as per the call rate and demand. Tentacle is one of the best outbound calling solutions that provides options for telecallers to make use of mobile devic... Read More About Tentacle

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Mobile Support Online Payment Web base +11 More

Knowlarity Smart IVR

By Knowlarity

(2 reviews)

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Smart IVR software is a cloud center softwae providing effective communication to some known brands in emerging markets. This solution targets large to small businesses. The Smart IVR software allows you to pre-record greetings and menu options that enable a caller to choose different menu options using his telephone keypad. This software is an effortless and flawless communication system that integrates in real time. Different businesses are adopting this new and advanced technology that helps customize call flow, personalize sales and customer support, provides round the clock functionality, integrate with any CRM or ERP and also allows access to thousands of virtual numbers. Product Features The Smart IVR software excels in various solutions that include automate call centers, integrate cloud communication to your CRM, support desk and other business apps. This also helps track leads generated from marketing campaigns, collect feedback or data through automated outbound calls, send reminders to customers and enables easy voice interactivity on websites. Call Recordings- This solution helps record all the calls with ease. Every call gets encrypted, tracked and stored for data security and improves productivity in the business process. Conference- For effective and flawless communication this software provides robust cloud communication platform that enables conferencing between teams settled in different locations. It also allows you to run multiple conferences on the same incoming number. Choice of Number- The smart IVR system comprises of 65+ incoming numbers across the globe. This feature allows you to choose your choice of number that can be assigned easily with the help of APIs. Call Logs- This solution helps analyse customer behaviour by receiving updates of each call to check agent’s performance. It also includes features like start time, call recordings, call duration and other parameters for rich analytics or reports. Call Queues- Calls queues have the facility to transfer calls to the right queue. It also allows you to customise wait experiences, provides real time access and manages or routes large volume of inbound calls. API Integration- The smart IVR software creates powerful and user friendly APIs that help forward calls into CRM and enable change in call distribution setting or fetch incoming numbers in between a call. Call Distribution- This feature is effective for forwarding incoming calls through a systematic channel such as sequential, parallel or round robin mode and also provides user to set-up call distribution logic to reduce call waiting time for effective productivity. Automated Speech Recognition- This feature improves the efficiency of communication by reducing IVR waiting time and helps capture calling inputs with automated speech recognition which is also necessary for authenticating a transaction using voice confirmation. Text-to-Speech- This solution automatically acknowledges caller name with their respective names and reads out messages without any human support. Customised Multilevel IVR- The Smart IVR software offers you automated business processes over the phone to set-up custom menus. It also allows customers to get in touch with the right person using the extension number in the IVR. Smart IVR software is a cloud center softwae providing effective communication to some known brands in emerging markets.... Read More About Knowlarity Smart IVR

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Call Recording Blended Call Center Integration +3 More

CallFire

By CallFire

(2 reviews)

Starting Price

₹6,930.00/Month

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What is CallFire? CallFire is an efficient call center solution for small and large business sizes. Users can expand their business by upgrading the engagement levels with their clients. They can purchase local or international toll-free numbers from CallFire’s database and use them to advertise for their own brand or launch campaigns as well. CallFire actively records all the calls and survey results, enabling its users to analyze them and make relevant changes in their business pattern. Further, the efficient IVR system within the software offers advanced scheduling options to its users, allowing them to send numerous dynamic messages to their clients with ease. The inbuilt XML module helps create multi questionnaire surveys in a hassle-free manner. How is the Interactive Voice Response (IVR) feature of the software helpful for its users? CallFire call center software offers an intuitive drag and drop menu enabled Interactive Voice Response (IVR) feature. It facilitates customer interactions using a simple keypress. Users can set up live polls, campaign based surveys and also schedule reminders based on appointments and payments using the IVR feature of the software. The auto-attendant call routing system cuts down the need of a human receptionist. It automatically transfers the call to an appropriate line, thus providing the adequate help needed by the caller. Most importantly, the web based IVR system solution tracks survey results, record the calls and collects responses from live telephonic polls in an efficient manner. Users get to analyze the growth of their individual business and make effective business-related decisions as per their requirements. They can also create a virtual voicemail box of their own. Pricing of CallFire CallFire is available with the following pricing plans: Lite: It charges ₹6,930 on a monthly basis. Startup: It charges ₹13,930 on a monthly basis. Compatible Platforms for CallFire CallFire is a web-based IVR software that can be accessed from any device across multiple web browsers. What are the benefits of using CallFire? Scalable Platform: CallFire offers a scalable platform to its users, enabling them to broadcast their voice or text messages to thousands of clients at a time. Users can add as many customers as they need. Customizable Platform: The text-to-speech feature of the software enables its users to send customized voice messages to their clients. They can add real voices to grab the recipients’ attention. Further, users can retain the authenticity of their business by sending customizable text messages as well. Robust Analytics Tracker: By using CallFire, users get access to intuitive reports based on various business-related parameters. They can link those reports with Google Analytics and even share them with external parties without giving them access to full account details. Customizable Email and SMS Alerts: Users can mention specific parameters as per their own choice or business needs, and receive timely alerts either via emails or SMS. Library of Toll-free Numbers: CallFire features a huge database of local and international toll-free numbers, allowing its users to create a local or global presence for their business. Advanced Customer Retention Tools: Users get to strengthen the relationship with their clients by sending special promotions and feedback surveys. CallFire is an efficient call center solution for small and large business sizes. Users can expand their business by up... Read More About CallFire

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Voice Broadcast Text Messaging Smart Call Tracking +8 More

Ozonetel Cloudagent Lite

By Ozonetel Systems

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What is Ozonetel Cloudagent Lite Ozonetel Cloudagent Lite is a cloud-based phone service solution provider that is predominantly used by SMEs. It is completely cost-effective and requires zero rental, which means that you get to enjoy full talktime value. The software allows users to integrate with SMS and Email - the two most used tools for following up on calls. You can instantly organize your customer calls according to your business needs by using Ozonetel Cloudagent Lite PBX solution. This IVR software is able to track and log every call for future references, store call recordings systematically and scale up or scale down operations easily as per your business needs. The software helps in optimizing the performance of your sales team, hence boosting customer satisfaction rates and the overall sales. Additionally, you can improve your performance by monitoring over 40 insightful analytics reports of agents’ call handling approaches. How does Ozonetel Cloudagent Lite work? Ozonetel Cloudagent Lite requires zero fixed costs and does not need any hardware or software. You can get started with it in a matter of minutes through the following steps: Choosing Your Phone Number: Users get the option to choose from a set of toll-free numbers present in the software or may opt for local phone numbers. You can also use an existing phone number for the purpose. Setup IVR: Next, the users can log in simply and set up their IVR within minutes. Henceforth, they can add a menu to route calls to the right callers and the right departments. Kickstart: Finally, users can answer the calls of their customers on mobile devices and login to Ozonetel Cloudagent Lite to view call reports and recordings, and analyze them accordingly. Pricing of Ozonetel Cloudagent Lite The pricing of Ozonetel Cloudagent Lite is exclusively available on the request of customers. You are requested to get in touch with our sales team through the “request a callback” option on our website. How can users grab more business opportunities by using Ozonetel Cloudagent Lite? Ozonetel Cloudagent Lite comes equipped with readymade solutions that offer cost-effective calling solutions. With this IVR software solution, customers can connect with agents even if they are not at their desks. The software makes a queue for the customers if the lines are busy so that everyone gets a chance to speak to the customer support team. Since every call is logged, you can see the ones that got disconnected in the queue and get back to them accordingly. Using Ozonetel Cloudagent Lite, one can also get SMS alerts for the calls that remain unanswered. Compatibility of Ozonetel Cloudagent Lite Ozonetel Cloudagent Lite has both desktop as well as mobile versions. It runs exclusively on Windows desktops. Ozonetel Cloudagent Lite requires zero fixed costs and does not need any hardware or software. You can get started with... Read More About Ozonetel Cloudagent Lite

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CRM integration Banquet and conference Management Contact Management +10 More

KOOKOO CloudAgent

By Ozonetel Systems

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What is KOOKOO CloudAgent? KOOKOO CloudAgent call center software helps service agents to deliver the highest quality of customer experience. The software works with both inbound and outbound call centers, in addition to that the software provides robust features to manage the telephonic activities on a regular basis. Here are some important tasks that this call center software helps organizations with: Supports multiple channels Optimization of workforce boosted by 40% Reduction of total ownership costs by 50% Dashboards with powerful analytics and live monitoring for Effortless integration with notable ticketing and CRM solutions in the industry KOOKOO CloudAgent is used across over 150 countries with a digital infrastructure that handles over 50 million users on regular basis. The key benefit of using this call center solution is that it includes zero installation and upfront costs. What are the different types of setup offered by KOOKOO Cloud Contact Center solution? KOOKOO CloudAgent call centre software or outbound is available in two different formats: Inbound call centre software: KOOKOO CloudAgent offers a pre-built setup for inbound call center setup for the organizations. It offers the much-needed gully featured IVR flexibility which helps in building an IVR response and fulfilling the customer needs. Plus, the software offers an automated call distribution system that allows managers to disburse emails, text messages, calls, etc. based on customer queries. Outbound call centre software: The pre-built outbound setup of KOOKOO CloudAgent offers automated dialer of different kinds such as preview dialer, progressive dialer, and predictive dialer. These features help in speeding up the call management process. Along with this, organizations can enjoy functions, such as DND Filtering, Pacing ratio setup, etc. How does KOOKOO Dialer outbound call centre software help boost customer base? KOOKOO CloudAgent integrates with CRM solutions along with the dialer APIs to enhance their customer outreach system. It enables the agents to initiate smart conversations based on customer details and their query history. The call center software takes care of it all without any extra capital investment. What is the price of KOOKOO CloudAgent? The price of KOOKOO CloudAgent depends on numerous factors such as the type of setup, integrations, etc. To get a price quotation for your operational needs, please request a call back from product experts KOOKOO CloudAgent call center software helps service agents to deliver the highest quality of customer experience. The... Read More About KOOKOO CloudAgent

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CRM integration Call Routing Multiple Extension +9 More

HoduCC

By HoduSoft

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What is HoduCC?HoduCC is a complete Contact Center Solutions designed to serve Startups, SMBs, SMEs and Agencies. This Contact Center Solutions for Web-Based has a simple interface and is easy to use. HoduCC provides end-to-end solutions for Windows operating systems and is compatible with Desktop. HoduCC Contact Center Solutions helps with Remote Agent Functionality,Inbuilt WebRTC Phone,Browser Based and Call Forwarding To Mobile. It also assists in Call Bridging,Call Recording,Secure and IVR & AGENT SURVEY.What are the Features of HoduCC?Here are some of the most common features of HoduCC: Remote Agent Functionality - Inbuilt WebRTC Phone - Browser Based - Call Forwarding To Mobile - Call Bridging - Call Recording - Secure - IVR & AGENT SURVEY - QUALITY ANALYSIS - SMS Broadcasting - SMS Integration - CRM integration - How does HoduCC work?HoduCC is primarily used for Remote Agent Functionality,Inbuilt WebRTC Phone,Browser Based,Call Forwarding To Mobile,Call Bridging,Call Recording,Secure,IVR & AGENT SURVEY,QUALITY ANALYSIS,SMS Broadcasting,SMS Integration and CRM integration. It has an intuitive interface and is simple to use. For more information, you can also refer to user manuals and take online HoduCC demo at Techjockey.com.How to use HoduCC?Get started with HoduCC in 5 simple steps:Step 1: Get HoduCC installation key from Techjockey.comStep 2: Install HoduCC on your device (on-premise)/ Directly login through the official website (web-basedStep 3: Sign up & create your accounStep 4: Add users & assign permissionStep 5: Get started with HoduCCWhat is the price of HoduCC?HoduCC price starts at Rs.0.00. HoduCC comes with multiple pricing plans and caters to a diverse customer base.The price may vary based on factors like customization, additional features required, number of users, and the deployment type. For more details, please request a call back from our product experts. HoduCC is a complete Contact Center Solutions designed to serve Startups, SMBs, SMEs and Agencies. This Contact Center S... Read More About HoduCC

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Remote Agent Functionality Inbuilt WebRTC Phone Browser Based +9 More

Vocalcom call centre

By Vocalcom

(2 reviews)

Starting Price

₹3,510.00/Month

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Vocalcom call center software is a call center solutions that manages the customer experience as a single conversation, no matter what the source is - phone, web, email, text message, or social media. Vocalcom cloud contact center solutions provides agents the tools and information they need to excel by offering an intuitive interface that links customer context from different channels and pushes dynamic guidance to agents -- providing more satisfaction, better engagement and a faster resolution for your customers. Product Features Collaborate in real time - Agents can communicate with ease using instant messaging and our built-in chat feature. Your agents can collaborate, share insights, or get input from supervisors instantly. Multi-channel virtual queuing - Respond to customers faster and easier, no matter how they contact you. Virtualize and scale enterprise routing rules and contact distribution. An Intelligent universal routing for a seamless cross-channel customer experience. ( voice, email, chat, social media, mobile) Advanced Voice Interaction (IVR) - Reduce costs and enhance customer service levels with effective voice interaction. You can automate routine enquiries, give high-value customers priority, spread agents' workload and survey your customers. Easy & Powerful customization - Easy for non-techies to use and update. Easily customize your own IVR, including speech applications, touchtone call routing, secure transaction processing, and post-call surveys. Drag-and-drop interface - Make adjustments in a snap and incorporate intelligent routing based on customer information into your call flows. Leverage our collection of optimized IVR templates based on best practices. PCI-DSS compliant - Level 1 payment solutions to protect against credit card fraud. Vocalcom call center software is a call center solutions that manages the customer experience as a single conversation,... Read More About Vocalcom call centre

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Inbound & Outbound Omnichannel Artificial Intelligence +4 More

PhoneBurner

By PhoneBurner

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What is PhoneBurner?PhoneBurner is a complete Telemarketing Software designed to serve Startups, SMBs, SMEs and Agencies. This Telemarketing Software for Web-Based has a simple interface and is easy to use. PhoneBurner provides end-to-end solutions for Windows operating systems and is compatible with Desktop. PhoneBurner Telemarketing Software helps with Power Dialer,CRM,Local ID and Workflow Automations. It also assists in Reporting,Virtual Phone Service,Integration and Collaboration.What are the Features of PhoneBurner?Here are some of the most common features of PhoneBurner: Power Dialer - CRM - Local ID - Workflow Automations - Reporting - Virtual Phone Service - Integration - Collaboration - How does PhoneBurner work?PhoneBurner is primarily used for Power Dialer,CRM,Local ID,Workflow Automations,Reporting,Virtual Phone Service,Integration and Collaboration. It has an intuitive interface and is simple to use. For more information, you can also refer to user manuals and take online PhoneBurner demo at Techjockey.com.How to use PhoneBurner?Get started with PhoneBurner in 5 simple steps:Step 1: Get PhoneBurner installation key from Techjockey.comStep 2: Install PhoneBurner on your device (on-premise)/ Directly login through the official website (web-basedStep 3: Sign up & create your accounStep 4: Add users & assign permissionStep 5: Get started with PhoneBurnerWhat is the price of PhoneBurner?PhoneBurner price details are available on request with our product experts.The price may vary based on factors like customization, additional features required, number of users, and the deployment type. Please request a call back for more details. PhoneBurner is a complete Telemarketing Software designed to serve Startups, SMBs, SMEs and Agencies. This Telemarketing... Read More About PhoneBurner

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Power Dialer CRM Local ID +5 More

Convoso

By Convoso

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What is Convoso?Convoso is a complete Call Center Software designed to serve Startups, SMBs, SMEs and Agencies. This Call Center Software for Perpetual has a simple interface and is easy to use. Convoso provides end-to-end solutions for Windows, IOS, Android, MacOS operating systems and is compatible with Desktop, Mobile, iPad. Convoso Call Center Software helps with Predictive Dialer,workflow automation,Local caller ID and Customizable Dashboard. It also assists in Dynamic Management,Workflow Management,Calls/SMS Scheduling and Robust reporting capabilities.What are the Features of Convoso?Here are some of the most common features of Convoso: Predictive Dialer - workflow automation - Local caller ID - Customizable Dashboard - Dynamic Management - Workflow Management - Calls/SMS Scheduling - Robust reporting capabilities - Lead Management - Real-Time Reports - Omnichannel - TCPA Compliance - How does Convoso work?Convoso is primarily used for Predictive Dialer,workflow automation,Local caller ID,Customizable Dashboard,Dynamic Management,Workflow Management,Calls/SMS Scheduling,Robust reporting capabilities,Lead Management,Real-Time Reports,Omnichannel and TCPA Compliance. It has an intuitive interface and is simple to use. For more information, you can also refer to user manuals and take online Convoso demo at Techjockey.com.How to use Convoso?Get started with Convoso in 5 simple steps:Step 1: Get Convoso installation key from Techjockey.comStep 2: Install Convoso on your device (on-premise)/ Directly login through the official website (web-basedStep 3: Sign up & create your accounStep 4: Add users & assign permissionStep 5: Get started with ConvosoWhat is the price of Convoso?Convoso price starts at Rs.0.00. Convoso comes with multiple pricing plans and caters to a diverse customer base.The price may vary based on factors like customization, additional features required, number of users, and the deployment type. For more details, please request a call back from our product experts. Convoso is a complete Call Center Software designed to serve Startups, SMBs, SMEs and Agencies. This Call Center Softwar... Read More About Convoso

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Predictive Dialer workflow automation Local caller ID +9 More

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Telemarketing Software Cost
Best Telemarketing Software	Price	Ratings
Freshcaller	₹1399.00 /month	4.5
MyOperator	₹1500.00 /Month	4.2
CallHippo	₹559.00 /Month	4.3
CallFire	₹6930.00 /Month	4.4
Vocalcom call centre	₹3510.00 /Month	4.5

13 Best Telemarketing Software in 2021

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