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Ozonetel Cloudagent Lite

by : Ozonetel Systems

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Ozonetel Cloudagent Lite

by : Ozonetel Systems

PRICE ON REQUEST
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Brand: Ozonetel Systems

Type: Software

Operating System: Windows

Free Trial Available: No

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Ozonetel Cloudagent Lite Software Overview

What is Ozonetel Cloudagent Lite

Ozonetel Cloudagent Lite is a cloud-based phone service solution provider that is predominantly used by SMEs. It is completely cost-effective and requires zero rental, which means that you get to enjoy full talktime value. The software allows users to integrate with SMS and Email - the two most used tools for following up on calls. You can instantly organize your customer calls according to your business needs by using Ozonetel Cloudagent Lite PBX solution.

This IVR software is able to track and log every call for future references, store call recordings systematically and scale up or scale down operations easily as per your business needs. The software helps in optimizing the performance of your sales team, hence boosting customer satisfaction rates and the overall sales. Additionally, you can improve your performance by monitoring over 40 insightful analytics reports of agents’ call handling approaches.

How does Ozonetel Cloudagent Lite work?

Ozonetel Cloudagent Lite requires zero fixed costs and does not need any hardware or software. You can get started with it in a matter of minutes through the following steps:

  1. Choosing Your Phone Number: Users get the option to choose from a set of toll-free numbers present in the software or may opt for local phone numbers. You can also use an existing phone number for the purpose.
  2. Setup IVR: Next, the users can log in simply and set up their IVR within minutes. Henceforth, they can add a menu to route calls to the right callers and the right departments.
  3. Kickstart: Finally, users can answer the calls of their customers on mobile devices and login to Ozonetel Cloudagent Lite to view call reports and recordings, and analyze them accordingly.

Pricing of Ozonetel Cloudagent Lite

The pricing of Ozonetel Cloudagent Lite is exclusively available on the request of customers. You are requested to get in touch with our sales team through the “request a callback” option on our website. 

How can users grab more business opportunities by using Ozonetel Cloudagent Lite?

Ozonetel Cloudagent Lite comes equipped with readymade solutions that offer cost-effective calling solutions. With this IVR software solution, customers can connect with agents even if they are not at their desks. The software makes a queue for the customers if the lines are busy so that everyone gets a chance to speak to the customer support team. Since every call is logged, you can see the ones that got disconnected in the queue and get back to them accordingly. Using Ozonetel Cloudagent Lite, one can also get SMS alerts for the calls that remain unanswered.

Compatibility of Ozonetel Cloudagent Lite

Ozonetel Cloudagent Lite has both desktop as well as mobile versions. It runs exclusively on Windows desktops.

Ozonetel Cloudagent Lite Features

  • CRM integration The software provides integration with Zoho, Zendesk, Salesforce, and others, for smooth business functionalities and reduction
  • Banquet and conference Management Users can access advanced call controls such as mute or conference through Ozonetel. It also provides a call queuing feature for
  • Contact Management You can manage SLAs better by monitoring the call queues of customers in real-time, which ensures that you don’t miss out on
  • Internal Call Transfer The software has a special feature of Warm Transfer that is used to route calls to the supervisor or the appropriate department
  • Call Recording Users can easily record calls for future purposes and track call recordings to train the agents and monitor their performances.
  • Call Center Management Ozonetel uses AI-based speech analytics to extract information and gauge performances of agents in real-time. This helps in an
  • Outbound Reporting Ozonetel provides a robust and flexible outbound solution that helps in improving agents’ productivity and automating the tasks
  • IVR and Dial Groups This feature of the software helps collect feedback from employees, connect callers to the right agents for both inbound and
  • Lead Management Since the software comes equipped with a call queuing feature, it makes sure that you don’t miss out any call(s), which are
  • Call Routing Ozonetel Cloudagent Lite uses the Automatic Call Distribution Logic to perform call routing. This helps in the automatic routing
  • API Integration The open APIs of Ozonetel support integration with custom systems and self-service configuration.
  • Inbound Reporting This feature of the software helps in generating agent productivity reports, and depicting average talk times, first call
  • Outgoing Call Tracking The outgoing call tracking tool of Ozonetel Cloudagent Lite is essentially useful in calling prospective leads and recording the

Ozonetel Cloudagent Lite Plans & Pricing

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Ozonetel Cloudagent Lite Gallery

Ozonetel`s Cloudagent App
CRM integration

Ozonetel Cloudagent Lite Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Language:
  • Windows
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • English

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Ozonetel Cloudagent Lite FAQ

Q. What is the functionality of virtual receptionist feature in Ozonetel Cloudagent Lite? arrow

A. This feature is used by call centre agents to greet customers and offer them menus, such as “Dial 1 for Sales”, etc.

Q. What purpose do live monitoring tools serve in Ozonetel Cloudagent Lite? arrow

A. The live monitoring tools present in Ozonetel Cloudagent Lite hels in the management of call queues and tracking of agent performances in real-time.

Q. How can I monitor calls using Ozonetel Cloudagent Lite? arrow

A. You can use pre-built insightful reports and live monitoring dashboards to ensure comprehensive call monitoring.

Q. Is there a mobile app for Ozonetel Cloudagent Lite? arrow

A. You can use the Ozonotel mobile app that is readily available to work from home uninterruptedly.

Q. Can I get a live demo of Ozonetel Cloudagent Lite? arrow

A. Yes, Techjockey provides live demo of Ozonetel Cloudagent Lite as per your chosen date and time.

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