Ozonetel Cloudagent Lite

What is Ozonetel Cloudagent Lite

Ozonetel Cloudagent Lite is a cloud-based phone service solution provider that is predominantly used by SMEs. It is completely cost-effective and requires zero rental, which means that you get to enjoy full talktime value. The software allows users to integrate with SMS and Email - the two most used tools for following up on calls. You can instantly organize your customer calls according to your business needs by using Ozonetel Cloudagent Lite PBX solution.

This IVR software is able to track and log every call for future references, store call recordings systematically and scale up or scale down operations easily as per your business needs. The software helps in optimizing the performance of your sales team, hence boosting customer satisfaction rates and the overall sales. Additionally, you can improve your performance by monitoring over 40 insightful analytics reports of agents’ call handling approaches.

How does Ozonetel Cloudagent Lite work?

Ozonetel Cloudagent Lite requires zero fixed costs and does not need any hardware or software. You can get started with it in a matter of minutes through the following steps:

1. Choosing Your Phone Number: Users get the option to choose from a set of toll-free numbers present in the software or may opt for local phone numbers. You can also use an existing phone number for the purpose.
2. Setup IVR: Next, the users can log in simply and set up their IVR within minutes. Henceforth, they can add a menu to route calls to the right callers and the right departments.
3. Kickstart: Finally, users can answer the calls of their customers on mobile devices and login to Ozonetel Cloudagent Lite to view call reports and recordings, and analyze them accordingly.

Pricing of Ozonetel Cloudagent Lite

The pricing of Ozonetel Cloudagent Lite is exclusively available on the request of customers. You are requested to get in touch with our sales team through the “request a callback” option on our website. 

How can users grab more business opportunities by using Ozonetel Cloudagent Lite?

Ozonetel Cloudagent Lite comes equipped with readymade solutions that offer cost-effective calling solutions. With this IVR software solution, customers can connect with agents even if they are not at their desks. The software makes a queue for the customers if the lines are busy so that everyone gets a chance to speak to the customer support team. Since every call is logged, you can see the ones that got disconnected in the queue and get back to them accordingly. Using Ozonetel Cloudagent Lite, one can also get SMS alerts for the calls that remain unanswered.

Compatibility of Ozonetel Cloudagent Lite

Ozonetel Cloudagent Lite has both desktop as well as mobile versions. It runs exclusively on Windows desktops.