Mcube

What is MCube?

MCube is a cloud telephony solution that helps businesses connect instantly with their customers round the clock. Once integrated with CRM software, MCube cloud telephony software helps boost your sales outreach and gives insights about your leads.

This cloud telephony solutions integrates with CRM software to make your job easier. MCube software delivers a wide range of robust automatic call management features like business helpline, virtual PBX, call trackers, marketing automation tools like support management, and many others. It is easy to deploy and use and has customers like Mahindra SSG, Paragon, Starbucks, and ChaiPoint.

How Does MCube IVRS Work?

MCube IVR (Interactive voice response) is a digital telephony system that interacts with callers and enables them to make choices using their speech or typing the commands on the phone keypad. It enables organizations to use pre-recorded greetings and menu options.

This automated system integrates with other MCube products (MCube X or MCube Track) to connect with customers via a series of pre-programmed interactions. MCube X enables call transfer to answer queries quickly while MCube Track provides necessary details about the caller. This way organizations can configure personalized IVR messages and prompts. For MCube login, visit the official website.

Features of MCube Cloud Telephony Solution

MCube software offers a great deal of features for your organization to increase your sales exponentially:

• Administration: Handle call distribution among your team members and integrate a telephony app to boost your sales outreach. MCube IVR offers an instinctive administrative UI, that gives you total power of the incoming call supervision and eases the workflow of your organization.
• Multi-level IVR: Customers listen to recorded greetings and information about ongoing promotions/ upcoming events. Callers go through several stages of input prompts so that the call is re-routed to meet their requirements. This eliminates the wait time and call hang-ups of customers.
• Automated helpline: The software has inbound call capabilities so that customers can purchase services, subscription plans, and utilities without any agent. They can also use their phone to get information about bank balance, flight schedules, order status, and so on depending on the business. IVR can make outbound calls like delivering appointment information, past due bills, and more.
• Business Telephony system: Manage all inbound/ outbound calls with your own call management system. You can integrate the software with MCube X or MCube Track on a single or several toll-free numbers. This improves customer satisfaction and boosts revenue.
• Integration: MCube Cloud Telephony can be integrated with your existing CRM without any additional hardware. This will help your organization in managing calls and complex sales processes. You can track leads from both online and offline sources and get accurate business insights for lead management.
• Reporting: Your organization can do a performance analysis of all the work performed on the MCube platform. MCube cloud telephony system analytics generates an advanced and in-depth reading of how your employees are managing their sales.
• Scalability: MCube IVR provides an exceptionally flexible deployment, whether it is a simple business helpline or a calculated response for your campaigns. It even generates reports with scalable comparisons.
• Intricate Coding or Technical Knowledge: It is simple and easy to use. MCube software does not require much as compared to the features it offers are impeccable.

About MCube App for Cloud Telephony

MCube app is available for both Android and iOS. With MCube VMC login, it becomes easy for businesses to manage inbound voice calls automatically from anywhere in the world 24x7. MCube app offers call management options and customizable reporting/ alerts.

MCube Pricing

MCube best IVR software price is available on request. For price-related inquiries, please request a call.