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Alohaa

Brand: Alohaa

  • 4.7

  • 1 Rating & 1 Review

Alohaa provides omni-channel products - Virtual phone numbers, IVR, Cloud Telephony, Whatsapp API, Bulk SMS, Voice Broadcasting, all under one easy-to-use, highly affordable platform.

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Starting Price
₹1000

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Starting at ₹1,000

Alohaa Software Overview

What is Alohaa?

Alohaa is a cloud communication platform that provides omni-channel products for businesses: Virtual phone numbers, IVR, Cloud Telephony, WhatsApp API, Bulk SMS, and Voice Broadcasting. With its cloud-based infrastructure, Alohaa offers flexibility and scalability to adapt to varying business needs.

This cloud telephony software streamlines call routing, automates customer interactions, and enhances communication efficiency. Alohaa caters to diverse industries, offering tailored solutions for customer service, sales, and support sectors. Its user-friendly interface and advanced features make it a preferred choice for businesses seeking reliable cloud communication solutions.

Why Choose Alohaa Software?

  • Efficient Call Management: Streamlines call processes, ensuring incoming calls are routed promptly to the right departments or agents.
  • Enhanced Customer Experience: Interactive voice response technology automates and personalizes customer interactions, improving satisfaction and loyalty.
  • Scalability and Flexibility: Built on a cloud-based infrastructure, it can handle fluctuating call volumes and adapt seamlessly to evolving business needs.
  • Cost Savings: Automates routine inquiries and call handling, reducing operational costs associated with manual processes and staffing.
  • Increased Productivity: Allows agents to focus on more complex issues, boosting productivity and efficiency in customer service operations.
  • Analytics and Insights: Provides valuable data on call volumes, wait times, and customer interactions, helping businesses make informed decisions for continuous improvement.

Benefits of Alohaa

  • Improved Call Routing: Calls are directed to the right departments or agents based on set criteria, reducing transfer times and boosting efficiency.
  • Personalized Interactions: Customizable IVR scripts and prompts let businesses create interactions that resonate with customers, increasing engagement and satisfaction.
  • 24/7 Availability: Operates around the clock, providing customer support and information anytime, enhancing accessibility and convenience for customers.
  • Multilingual Support: Offers multiple languages, catering to diverse customer demographics and improving inclusivity in customer service.
  • Seamless Integration: Integrates smoothly with CRM systems, contact centre software, and other business tools, ensuring smooth workflows and data sharing.
  • Compliance and Security: Adheres to industry standards and regulations for data privacy and security, ensuring safe handling of sensitive customer information.
  • Instant Setup: Perfectly designed for callers, managers, and teams of any size. Start using the tool immediately instead of spending hours or days learning the platform.

Alohaa Pricing

Alohaa price in India starts from INR 1,000 at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. If you have further queries related to the product, you can contact our product team to learn more about the pricing and offers.

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Alohaa Company Details

Brand: Alohaa

Founded Year:  2021

Alohaa is a new-age platform that offers virtual mobile numbers and cloud telephony services on a single platform. We can help you set up a customer support line, open a WhatsApp Business account, manage calls and call routing, and so much more.

Director/Founders Aditya Vuchi
Company Size 1-100 Employees

Alohaa Pricing & Plans

Starter (Rs.1000/month Paid monthly)
Starting at ₹1000

    • Quantity

      Quantity
      Quantity

    • Monthly

      Monthly
      Monthly

Key Features

  • Incoming calls/Outgoing calls

  • Virtual Phone Numbers-1

  • Auto attendant/Sticky Agent/Contact management

  • Agents-20/Call minutes-10000

  • Call metrics & Recordings/Bulk SMS/Voice Broadcast

Growth (Rs.1500/month Paid annually)
Starting at ₹18000

    • Quantity

      Quantity
      Quantity

    • Yearly

      Yearly
      Yearly

Key Features

  • Incoming calls/Outgoing calls

  • Virtual Phone Numbers-2

  • Auto attendant/Sticky Agent/Contact management

  • Agents-50/Call minutes-12000

  • Call metrics & Recordings/Bulk SMS/Voice Broadcast

Expert (Rs.2000/month Paid annually)
Starting at ₹24000

    • Quantity

      Quantity
      Quantity

    • Yearly

      Yearly
      Yearly

Key Features

  • Incoming calls/Outgoing calls

  • Virtual Phone Numbers-2

  • Auto attendant/Sticky Agent/Contact management

  • Agents-100/Call minutes-15000

  • Call metrics & Recordings/Bulk SMS/Voice Broadcast

Alohaa Features

  • icon_check IVR Facility
    It enables interactive voice response, guiding callers through menu options for accessing services via automated prompts.
  • icon_check Call Routing
    It swiftly directs calls to appropriate departments or agents, ensuring quick resolution of customer inquiries.
  • icon_check CRM: Agents
    CRM integrates with CRM systems, giving agents access to customer info during calls, which improves interactions and service.
  • icon_check Call Recording
    It includes functionality for quality assurance, compliance, and training.
  • icon_check Call Logs
    It keeps thorough call logs for performance analysis and improving call handling processes.
  • icon_check Multi-Level IVR
    Automate call handling with customizable menu options that guide callers through automated prompts to find help very quickly.
  • icon_check Virtual Mobile Numbers
    Establish a local business presence across multiple regions without the need for physical offices or expensive SIM cards.
  • icon_check Real-Time Call Tracking
    Monitor and track all business calls effortlessly within a centralized dashboard to ensure no customer inquiry is ever missed.
  • icon_check WhatsApp Business API
    Manage rich messaging and multi-agent support to handle large conversation volumes while running targeted marketing tasks.
  • icon_check Bulk SMS Campaigning
    Send personalized messages for promotions, OTPs, or alerts to a large audience while ensuring high engagement and security.
  • icon_check Voice Broadcast
    Deliver AI-powered, pre-recorded voice messages to a mass audience to boost engagement and conduct customer surveys easily.
  • icon_check Browser-Based Calling
    Leverage WebRTC technology to make and receive high-quality audio calls directly from your web browser without extra hardware.
  • icon_check In-Depth Analysis
    Gain valuable insights into call volumes, wait times, and peak hours to make data-driven staffing and operational decisions.
  • icon_check CRM Integration
    Connect with popular systems like HubSpot and Zoho to give agents instant access to customer data during active live calls.
  • icon_check Smart Call Summaries
    Automatically summarize customer calls and intelligently suggest the next steps to improve agent efficiency and follow-ups.
  • icon_check Multi-User Management
    Effortlessly organize and manage large teams with intuitive tools that allow for role-based access and department control.
Alohaa Demo Video play icon

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Watch the demo video to explore key features, real workflows, and how the software fits your business needs.

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Alohaa Specifications

Supported Platforms
Windows Windows MacOS MacOS Linux Linux
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises SMBs SMEs
Customer Support
Email Forums
Language
English
Integration
API Integration
Training Resources
Documentation Videos
AI Features
AI Integrated
Compliance Regulation
HIPAA

Alohaa Gallery

Alohaa Cloud Telephony play icon
alohaa ivr
alohaa dashboard
alohaa numbers
alohaa-voice-api
alohaa voice calls
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Alohaa Review

4.7

Out of 5

img

Overall Rating

Based on
1 Verified Review

Rating Breakdown

  • Features 5
  • Value for Money 5
  • Ease of Use 5
  • Customer Support 4

100% Recommend this Product

Add Review

SIMRAN

Chief Operating Officer

Industry: Banking

4.7

Reviewed on: Jun 18, 2024

Techjockey Verified

“Easy, Affordable, and Feature-Rich Telephony Solution”

We've been using Alohaa Cloud Telephony and IVR solutions for two years, and it has been a game-changer for my organization. The interface is incredibly user-friendly, making it easy to set up and manage IVR, SMS broadcasts, and voice broadcasts with just a few clicks. Customer support is outstanding. Highly recommended!

Pros

User-Friendly Interface: Easy to set up and navigate. Comprehensive Features: Includes IVR, SMS and voice broadcasts, call recording, and analytics. Exceptional Customer Support.

Cons

More plugin features will help us

Switched from Knowlarity

Reason to switch

Expensive and lack of support

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Can Alohaa Software be integrated with existing CRM systems?

Alohaa Software can connect with CRM systems, letting agents access customer info and history during calls to improve service quality.

Does Alohaa Software offer call recording functionality?

Yes, Alohaa Software can record, and store calls for quality checks, compliance, and training.

How does Alohaa Software handle call routing?

Alohaa Software routes incoming calls to the right departments or agents based on set criteria, ensuring quick resolution of customer inquiries.

Is Alohaa Software Free?

Alohaa Software is free for 30 days, with no credit card required. Contact our product experts to learn about the trial offer.

What industries can benefit from using Alohaa Software?

Alohaa Software's efficient call handling can benefit industries such as customer service, healthcare, finance, and hospitality.

Can Alohaa Software improve customer satisfaction levels?

Alohaa Software can enhance customer satisfaction by providing quick responses and efficient call routing and management and a host of other benefits.

Does Alohaa Software offer multilingual support?

Alohaa Software supports multiple languages, catering to a diverse customer base.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.