Small Business
Designed for startups and growing businesses
Brand: Eureka Digitisation & Automation Services Private Limited
VAANI is an omnichannel contact center software package that aims to improve customer experience and boost sales engagement for businesses.
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Brand: Eureka Digitisation & Automation Services Private Limited
Founded Year: 2020
eDAS is a Digital automation company producing Software Solutions from on-Premise solutions to Software as a Service (SaaS) Solutions. We have Industry leaders with over 20 years of experience building Software for enterprise grade companies.
Watch the demo video to explore key features, real workflows, and how the software fits your business needs.
Small Business
Designed for startups and growing businesses
Medium Business
Built for business growth and flexibility
Enterprises
Designed for complex and large-scale business needs
4.7
Out of 5
Overall Rating
Based on
11 Verified Reviews
Rating Breakdown
91% Recommend this Product
Add ReviewOverall, customers express high satisfaction with VAANI, praising its seamless integration, user-friendly interface, and robust features that enhance contact center efficiency. Users appreciate the software's ability to streamline communication across various channels and its adaptability to different business sizes. However, some reviews mention areas for improvement, such as the need for faster response times during peak usage and better compatibility with regional accents. Despite these minor concerns, VAANI is regarded as a transformative solution in the contact center landscape.
Pros
"VAANI offers features like predictive dialing, automatic call distribution, call recording, real-time analytics, and reporting, streamlining contact center operations."
"VAANI enhances efficiency in inbound and outbound calling processes."
"I like that VAANI is compatible with many cloud servers and has in-built NLP features."
Cons
"Response time, i.e., loading of the screen could be a bit faster."
Feb 16, 2024
Techjockey Verified
“An IVR software with multichannel integration like Chatbot”
VAANI supports various communication channels like voice, text, email, IVR, chat, and social media, allowing agents to connect with customers on their preferred platforms.
Pros
VAANI offers features like predictive dialing, automatic call distribution, call recording, real-time analytics, and reporting, streamlining contact center operations.
Cons
No issue facing right now since using
Feb 7, 2024
Techjockey Verified
“Organization-friendly Dialer Solution”
VAANI is very easy to use for all agents across various industries. Any agent, no matter what education they possess, can use VAANI effortlessly. With various customizations to offer, VAANI has become the best cost-efficient dialer software.
Pros
CTO and other tech team members are always ready to support to make the product better. They understand the needs of the organization and make the product better which helps the organization to enhance efficiency.
Cons
Response time, i.e., loading of the screen could be a bit faster.
Reason to switch
It helps our organization solve client queries with ease. We can call back to them from one platform without switching screens again and again.
Feb 7, 2024
Techjockey Verified
“VAANI is a cost-effective, feature-rich contact center solution!”
After 8 months of using this software, I've noticed a significant improvement in the efficiency of my inbound and outbound calling processes, enabling me to effectively manage peak call volumes. VAANI has compatibility with numerous cloud servers and features built-in NLP capabilities.
Pros
VAANI enhances efficiency in inbound and outbound calling processes.
Cons
UI could be better
Reason to switch
VAANI streamlines task performance through enhanced efficiency and compatibility. VAANI's insightful call analytics is really helpful for customer service monitoring and improvement efforts.
VAANI
₹ 2220.00 excl. GST
Desktop
Mobile
Web based
On Premises
Windows
Mac OS
(0) Product(s) selected
Starting Price:
$15 /Month
Starting Price:
$19 /Monthly
Available
Price on Request
Starting Price:
$18
Available
Price on Request
Starting Price:
₹12,000 /Yearly
Starting Price:
$10 /Month
Starting Price:
$149 /Monthly
Available
Price on Request
Available
Price on Request
VAANI software is compatible with CentOS, Ubuntu, Windows, macOS, and Linux operating systems.
VAANI is open to all integrations and is capable of sending and receiving information with the help of API’s.
WebApp is available. VAANI app is not available for mobile devices. VAANI wants to make sure to keep the human element alive in the support experience as they believe it is the “heart” of customer support. With VAANI Contact Center solutions, you can unlock customer intelligence and insights that empower agents and organizations to deliver a more human experience.
VAANI software supports both cloud-based and on-premise deployment.
VAANI contact center software is available at INR 2220/-. Please request a call back for subscription-related details and to avail offers on premium packages.
VAANI will be an ideal software for e-commerce platforms, telecom companies, and healthcare providers and help them by offering efficient customer support, streamlined communication, and comprehensive analytics for performance optimization.
VAANI offers free POC. Moreover, the demo is available for free at techjockey.com.
VAANI offer free POC. Moreover, the premium plan with advanced features is available at techjockey.com with exciting deals.
VAANI Software is not publicly available. Upon purchase, the application build is provided. Furthermore, no installation is needed as it operates on the cloud.
VAANI operates by routing calls to available agents and facilitating outbound calls. The omnichannel cloud contact center software offers automation, custom workflows, advanced analytics, BI dashboards, and a smart knowledge board.
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Terms and Condtions
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.
For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
the GSTIN of the user associated with their registered business, and
the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.
Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.
Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.
Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.
To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.