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VAANI

Brand: Eureka Digitisation & Automation Services Private Limited

  • 4.7

  • 11 Ratings & 11 Reviews

VAANI is an omnichannel contact center software package that aims to improve customer experience and boost sales engagement for businesses.

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Starting Price
₹2,220 excl.GST
₹ 2,620 incl. GST

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Starting at ₹2,220

VAANI Software Overview

What is VAANI Software?

VAANI is a versatile contact center software designed to streamline phone call management and enhance customer service across various channels. It efficiently handles incoming and outgoing calls, both automated and manual, while incorporating Interactive Voice Response (IVR) for customer interaction. VAANI seamlessly integrates with social media, email, and CRM systems, providing businesses with an omnichannel solution. Users can easily customize their experience by selecting specific modules and pay accordingly for a flexible and cost-effective system.

The software adapts to business cycles, ensuring optimal performance, and meticulously monitors interactions, aligning metrics with key objectives. VAANI transforms raw data into customizable reports and dashboards, offering valuable insights through advanced analytics for informed decision-making. With its user-friendly approach, VAANI empowers businesses to deliver efficient, data-driven customer service across diverse communication channels.

Why Choose VAANI Contact Center Software?

  • The contact center software allows geographic routing, quick call answering, and effective use of pre-recorded messages for enhanced customer satisfaction.
  • The software is compatible with various cloud servers, offering flexibility in deployment.
  • It offers configurable AI bots to ensure seamless interactions and boost Net Promoter Scores.
  • The software utilizes natural language processing and machine learning to scan and identify relevant information.
  • It collects key metrics such as average handling time, call conversion, and call quality, considering call resolution, wrap-up time, and customer satisfaction.
  • The software enables organizations to monitor user activities, enforce policies, and gain insights into knowledge management performance.

Benefits of VAANI Contact Center Software

  • The contact center software offers an audit management system for thorough and organized oversight of business processes.
  • It assimilates valuable customer data and insights through intent-based interactions.
  • The software enhances email response times by scanning documents, understanding queries, and personalizing responses efficiently.
  • It allows managers to provide real-time guidance and support to agents with call whispering and coaching features.
  • The software automates document processing, allowing organizations to focus on value-added activities.

VAANI Pricing

VAANI contact center software is available at INR 2220/-. Please request a call back for subscription-related details and to avail of offers on premium packages.

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Eureka Digitisation & Automation Services Private Limited Company Details

Founded Year:  2020

eDAS is a Digital automation company producing Software Solutions from on-Premise solutions to Software as a Service (SaaS) Solutions. We have Industry leaders with over 20 years of experience building Software for enterprise grade companies.

Director/Founders Abhinav Arora
Company Size 101-500 Employees

VAANI Pricing & Plans

VAANI
Key Features
  • Customisable Multi-Level IVR
  • API & CRM Integration
  • Reports
  • Tenant-Based
  • Detailed Call Analytics
  • Dashboard

Calculated Price

2220 Exclusive of all taxes
    • Quantity

      Quantity
      Quantity

Key Features

  • Customisable Multi-Level IVR

  • API & CRM Integration

  • Reports

  • Tenant-Based

  • Detailed Call Analytics

  • Dashboard

VAANI Features

  • icon_check Call Masking
    Protect agent privacy by displaying a branded business number on outbound calls instead of personal mobile numbers daily.
  • icon_check Multi-Level IVR
    Design a sophisticated IVR that guides customers through self-service options and routes them to the most suitable agent.
  • icon_check Real-Time Dashboards
    Monitor call center performance instantly via a live dashboard to manage remote and in-house agents with total efficiency.
  • icon_check Call Tracking
    Track all inbound and outbound calls with a detailed logging system to gain valuable insights into your daily operations.
  • icon_check High-Quality Recordings
    Record all business conversations for quality assurance purposes and identify key areas for agent training and improvement.
  • icon_check Call Routing
    Ensure every customer reaches the right department instantly with intelligent routing based on specific inquiry categories.
  • icon_check Cost-Effective Routing
    Reduce operational expenses by utilizing intelligent call routing that finds the most efficient path for every connection.
  • icon_check Dashboards
    Get an overview of your contact center performance with key metrics displayed in a single interface.
  • icon_check Customisable Multi-Level IVR
    Create interactive voice response menus that route callers to the right agent automatically.
  • icon_check API & CRM Integration
    Connect seamlessly with your existing CRM system to share data and streamline workflows.
  • icon_check Reports
    Generate detailed reports on agent performance, call volume, and other key metrics to identify areas for improvement.
  • icon_check Tenant-Based
    Each organization has a separate and distinct database within the system, ensuring data isolation and security.
  • icon_check Detailed Call Analytics
    Analyze individual calls to identify trends, coach agents, and improve customer experience.
  • icon_check Campaign Management
    Plan, track, and measure the success of your outbound call campaigns within the system.
  • icon_check Inbound and Outbound Calls
    Make and receive calls using a variety of channels like VoIP, traditional phone lines, and web chat.
  • icon_check Call Monitoring
    Listen in on live calls or review recordings to coach agents and ensure quality customer service.
  • icon_check Omnichannel
    Interact with customers across multiple channels, including voice, email, chat, and social media.
VAANI Demo Video play icon

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Watch the demo video to explore key features, real workflows, and how the software fits your business needs.

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VAANI Specifications

Supported Platforms
Windows Windows MacOS MacOS
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based Perpetual Perpetual
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises SMBs SMEs
Customer Support
Phone Email
Language
English
Integration
API Integration
Training Resources
Live Online Documentation
AI Features
AI Integrated
Technology
Next Generation

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VAANI Reviews

4.7

Out of 5

img

Overall Rating

Based on
11 Verified Reviews

Rating Breakdown

  • Features 4.8
  • Value for Money 4.8
  • Ease of Use 4.6
  • Customer Support 4.9

91% Recommend this Product

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Pros

  • "VAANI offers features like predictive dialing, automatic call distribution, call recording, real-time analytics, and reporting, streamlining contact center operations."

    JagdeepFeb 16, 2024

  • "VAANI enhances efficiency in inbound and outbound calling processes."

    PriyanshFeb 7, 2024

  • "I like that VAANI is compatible with many cloud servers and has in-built NLP features."

    SGJan 12, 2024

Cons

  • "Response time, i.e., loading of the screen could be a bit faster."

    PriyankaFeb 7, 2024

Jagdeep

IT Manager

Industry: Hospitality

5

Reviewed on: Feb 16, 2024

Techjockey Verified

“An IVR software with multichannel integration like Chatbot”

VAANI supports various communication channels like voice, text, email, IVR, chat, and social media, allowing agents to connect with customers on their preferred platforms.

Pros

VAANI offers features like predictive dialing, automatic call distribution, call recording, real-time analytics, and reporting, streamlining contact center operations.

Cons

No issue facing right now since using

priyanka

Content Writer

Industry: Marketing and Advertising

4.5

Reviewed on: Feb 7, 2024

Techjockey Verified

“Organization-friendly Dialer Solution”

VAANI is very easy to use for all agents across various industries. Any agent, no matter what education they possess, can use VAANI effortlessly. With various customizations to offer, VAANI has become the best cost-efficient dialer software.

Pros

CTO and other tech team members are always ready to support to make the product better. They understand the needs of the organization and make the product better which helps the organization to enhance efficiency.

Cons

Response time, i.e., loading of the screen could be a bit faster.

Reason to switch

It helps our organization solve client queries with ease. We can call back to them from one platform without switching screens again and again.

priyansh

Founder

Industry: Banking

5

Reviewed on: Feb 7, 2024

Techjockey Verified

“VAANI is a cost-effective, feature-rich contact center solution!”

After 8 months of using this software, I've noticed a significant improvement in the efficiency of my inbound and outbound calling processes, enabling me to effectively manage peak call volumes. VAANI has compatibility with numerous cloud servers and features built-in NLP capabilities.

Pros

VAANI enhances efficiency in inbound and outbound calling processes.

Cons

UI could be better

Reason to switch

VAANI streamlines task performance through enhanced efficiency and compatibility. VAANI's insightful call analytics is really helpful for customer service monitoring and improvement efforts.

See All VAANI Reviews

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Which operating system does VAANI Software Support?

VAANI software is compatible with CentOS, Ubuntu, Windows, macOS, and Linux operating systems.

Can VAANI be integrated with my CRM?

VAANI is open to all integrations and is capable of sending and receiving information with the help of API’s.

Is there any VAANI app?

WebApp is available. VAANI app is not available for mobile devices. VAANI wants to make sure to keep the human element alive in the support experience as they believe it is the “heart” of customer support. With VAANI Contact Center solutions, you can unlock customer intelligence and insights that empower agents and organizations to deliver a more human experience.

What is the deployment type of VAANI Software?

VAANI software supports both cloud-based and on-premise deployment.

How much does VAANI Contact Center Software Cost?

VAANI contact center software is available at INR 2220/-. Please request a call back for subscription-related details and to avail offers on premium packages.

Who are the potential users of VAANI?

VAANI will be an ideal software for e-commerce platforms, telecom companies, and healthcare providers and help them by offering efficient customer support, streamlined communication, and comprehensive analytics for performance optimization.

Is there any free trial or demo for the VAANI Contact Center Software?

VAANI offers free POC. Moreover, the demo is available for free at techjockey.com.

Is VAANI free?

VAANI offer free POC. Moreover, the premium plan with advanced features is available at techjockey.com with exciting deals.

How can you download VAANI Software?

VAANI Software is not publicly available. Upon purchase, the application build is provided. Furthermore, no installation is needed as it operates on the cloud.

How does VAANI work?

VAANI operates by routing calls to available agents and facilitating outbound calls. The omnichannel cloud contact center software offers automation, custom workflows, advanced analytics, BI dashboards, and a smart knowledge board.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.