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Office24By7

Brand: Office24by7 Technologies

  • 4.9

  • 25 Ratings & 25 Reviews

Office 24by7 is a call centre software that is popularly used by inbound, outbound and blended call centres for customer service, sales calling, debt collection and technical support. It ensures higher customer engagement and automated sales processes. This IVR-enabled contact centre software integrates easily with CRM solutions and other third-party applications to manage contacts and nurture le...

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Starting Price
₹1,400 excl.GST
₹ 1,652 incl. GST

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Starting at ₹1,400

Office24By7 Software Overview

What is Office 24by7?

Office 24by7 is a call centre software that is popularly used by inbound, outbound and blended call centres for customer service, sales calling, debt collection and technical support. It ensures higher customer engagement and automated sales processes. This IVR-enabled contact centre software integrates easily with CRM solutions and other third-party applications to manage contacts and nurture leads efficiently.

Office 24by7 software can be deployed on-premises with the help of PRI technology or used in the cloud model with SIP. Some of its highlighting features for customer calls’ management are multi-level IVR, call routing, call distribution, queue management, auto dialer and live call monitoring. This call centre solution also helps with click to call and virtual number modules along with reports and dashboards.

Who Can Use 24by7 Cloud Telephony & Call Centre Software?

  1. Customer service teams
  2. Inbound & Outbound call centres
  3. Sales teams for reaching out to their prospects
  4. Technical support centres
  5. Debt collection department

How Does Office 24by7 Ensure Optimized Customer Service?

  1. Multi-level IVR to interact with customers & gather information
  2. Cloud telephony for managing outbound and inbound calling
  3. Progressive and predictive dialling for outbound calls
  4. Agent Computer Telephony Integration (CTI) for improving agent's productivity
  5. Predefined APIs for integrating with CRMs and ERP
  6. Option to set up a virtual number for attending the customers' missed calls
  7. Security pin for setting up conference calls

Benefits of Using Office 24by7 Call Centre Software

  1. Call masking and patching for operational efficiency
  2. Call transfer, agent logs and hierarchical monitoring for doing internal communications
  3. Personalized IVR for lead nurturing
  4. Multichannel communications through inbuilt calling systems
  5. Integration with popular CRM software for lead generation & nurturing
  6. Call distribution to manage queues efficiently

Office 24by7 Price

Office24By7 pricing details are available at INR 1400 per month at techjockey.com.

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Office24by7 Technologies Company Details

Founded Year:  2011

Office254by7 Technologies

Director/Founders Naveen
Company Size 1-100 Employees

Office24By7 Pricing & Plans

Unlimited Plan (IVR Pricing)

Calculated Price

1400 Exclusive of all taxes
  • Options

    • Users

      Users
      Users
    • Monthly

      Monthly
      Monthly

Key Features

  • Minimum No. of Users – 3 (Free Manager – 1)

  • Incoming Call Cost – 0

  • Channel/User – 1

  • Multilevel IVR

  • CRM Integration

  • Real-Time Analytics & Dashboards

  • Customized Reports

Unlimited Plan (Cloud Telephony Pricing)

Calculated Price

2000 Exclusive of all taxes
  • Options

    • Users

      Users
      Users
    • Monthly

      Monthly
      Monthly

Key Features

  • Minimum No. of Users – 3 (Free Manager – 1)

  • Incoming & Outgoing Call Cost – 0

  • Channel/User – 1

  • Multilevel IVR

  • CRM Integration

  • Real-Time Analytics & Dashboards

  • Customized Reports

Office24By7 Features

  • icon_check Hierarchical Monitoring
    Manage the calling status and performance of your agents at different hierarchical status.
  • icon_check Inbound Call Management
    The sales force automation software offers cloud telephony for managing inbound calls.
  • icon_check Post Call Survey
    It helps conduct call surveys to further improve your agents’ performance.
  • icon_check Reports & Dashboard
    Intuitive dashboard helps perform call analysis for effective customer management. 
  • icon_check Call Center Management
    Inbound, outbound and blended call centres can streamline their processes with this software.
  • icon_check Surveys & Feedback
    .....
  • icon_check OTP Authentication
    Two factor and single factor-based authentication to ensure the security of your customers’ data. 
  • icon_check Communication
    Interactive communication with customers through IVR, 24x7. 
  • icon_check Drip Marketing Automation
    Use features like drip templates and triggers to manage your marketing campaigns.
  • icon_check Email Marketing
    helps run email marketing campaigns in bulk with ease. 
  • icon_check Contact Management
    Centralized address book along with segmentation and contact log creation.
  • icon_check Sales Automation
    Capture leads, distribute and transfer them with this call centre software.
  • icon_check Mobile CRM
    Access the leads’ data from any location and connect with customers even when you are on the go. 

Office24By7 Specifications

Supported Platforms
Windows Windows Android Android
Devices
Desktop Desktop Mobile Mobile
Deployment
Cloud-Based Cloud-Based Perpetual Perpetual
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Medium Business SMBs
Customer Support
Phone Email Communities
Language
English
Training Resources
Videos

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Office24By7 Reviews

4.9

Out of 5

img

Overall Rating

Based on
25 Verified Reviews

Rating Breakdown

  • Features 4.9
  • Value for Money 5
  • Ease of Use 4.9
  • Customer Support 5

99% Recommend this Product

Add Review

Pros

  • "very reasonable price with good features and excellent customer support is responsive and knowledgeable."

    Pranav MohanNov 14, 2024

  • "I love the integration of Office24by7 with our CRM and call intelligence software. It’s easy to navigate and provides the great solution that our business was looking for."

    Happy CarmiloFeb 3, 2022

  • "It's wonderful software and offered everything my business needs. Very positive experience with Office24by7."

    Sushma KDec 22, 2021

Cons

  • "Everything is fine apart from a minor glitch. The software sometimes lags a lot and takes long to start again."

    Vijaya PranaviDec 1, 2021

  • "No issue as of now but I feel they should provide more features whenever there will be a update "

    Krish SaiSep 28, 2021

  • "Pricing of the Software is a little high, but a worthy product for its amazing features. "

    Karunya MAug 12, 2021

Sharath

Chief Marketing Officer

Industry: Real Estate

5

Reviewed on: Nov 18, 2024

Techjockey Verified

“Awesome CRM! Just love it!”

My previous CRM did not provide proper lead tracking and deal management features. So I switched to Office24by7 CRM since April 2024. Now I'm writing this review after using it for 8 months. Now I have a properly functioning CRM to manage my clients data. I also don't have to depend on any other app to call my leads or conduct SMS campaigns. Everything is there in this one little package. I'm really surprised how an efficient CRM like this, which comes at a very minimal cost, is very less known in the market. They don't indulge in huge marketing gimmicks, they are pretty straightforward and focussed on delivering excellent services. If you are still confused, then I definitely recommend going for it.

Pros

It has in-built cloud telephony, which can be used to conduct voice, SMS, email campaigns, etc. I don't think any other CRM offers this feature. Also, it supports WhatsApp bot integration. It also allows integrations with RCS, which is the latest mode of marketing that can be used by businesses. All in all, it is the best CRM anybody could ever find in the market.

Cons

I didn't find any negatives to point out as such. Everything about them is so good. The only thing I felt about them is that they become slightly slow during late hours, but that is not actually a major drawback or anything, because it is only logging for a few seconds. I heard they are having an update soon, so I hope it will also be updated by then.

Switched from Zoho Voice

Reason to switch

Office24by7 is much cheaper, and supports all types of campaigns other than voice (SMS, email, RCS, WhatsApp). It also comes with a CRM, which helps me manage my lead data and approach the clients in a systematic manner.

Pranav Mohan

Chief Marketing Officer

Industry: Telecommunication

4.5

Reviewed on: Nov 14, 2024

Techjockey Verified

“Great customer support !”

I have been using this product for the last 8 months and if ever there was any issue the customer support has provided all help, day and night also. Very good, affordable, reliable, and awesome!

Pros

very reasonable price with good features and excellent customer support is responsive and knowledgeable.

Cons

Product UI was not updated till Nov 2024.

Reason to switch

It is used for all day to day communication activities.

happy carmilo

Manager

Industry: Healthcare User since: 6-12 months

5

Reviewed on: Feb 3, 2022

Techjockey Verified

“Best IVR software”

Pros

I love the integration of Office24by7 with our CRM and call intelligence software. It’s easy to navigate and provides the great solution that our business was looking for.

Cons

Everything is fine

Reason to switch

Software is easy to use and anyone can use it . Its not complicated .

See All Office24By7 Reviews

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Can I integrate 24by7 software with CRM tools?

24by7 software can be integrated with CRM solutions like HubSpot, Zoho CRM, Freshdesk, Zendesk and more.

Can technical support teams use 24by7 software?

Technical support teams can address more queries in less time with 24by7 software, which ensures multi-channel communication.

Does 24by7 software support IVR functionalities?

24by7 software provides the automated telephony menu so that your business can stay available for customers 24x7 and address their queries through interactive voice responses.

Is Office24by7 software compliant with TRAI regulations?

Yes, the software is fully compliant with the TRAI regulations.

Can I book Office24by7 demo online?

Free demo support for 24by7 software is available at techjockey.com on request.

How much does Office24By7 cost?

Office24By7 pricing details are available at INR 1400 per month at techjockey.com.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.