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Office24by7 CRM Suite - Communication, Marketing, Sales and Support Solutions
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Office24by7 Automation Tools - Communication, Marketing and Sales Automation
How to use Cloud Telephony Service
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Office24By7

by : Office24by7 Technologies

₹ 1652

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Office 24by7 is a call centre software that is popularly used by inbound, outbound and blended call centres for customer service, sales calling, debt collection and technical support. It ensures higher customer engagement and automated sales processes. This IVR-enabled contact centre software integ... Read more

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Office24By7 Software Overview

What is Office 24by7?

Office 24by7 is a call centre software that is popularly used by inbound, outbound and blended call centres for customer service, sales calling, debt collection and technical support. It ensures higher customer engagement and automated sales processes. This IVR-enabled contact centre software integrates easily with CRM solutions and other third-party applications to manage contacts and nurture leads efficiently.

Office 24by7 software can be deployed on-premises with the help of PRI technology or used in the cloud model with SIP. Some of its highlighting features for customer calls’ management are multi-level IVR, call routing, call distribution, queue management, auto dialer and live call monitoring. This call centre solution also helps with click to call and virtual number modules along with reports and dashboards.

Who Can Use 24by7 Cloud Telephony & Call Centre Software?

  1. Customer service teams
  2. Inbound & Outbound call centres
  3. Sales teams for reaching out to their prospects
  4. Technical support centres
  5. Debt collection department

How Does Office 24by7 Ensure Optimized Customer Service?

  1. Multi-level IVR to interact with customers & gather information
  2. Cloud telephony for managing outbound and inbound calling
  3. Progressive and predictive dialling for outbound calls
  4. Agent Computer Telephony Integration (CTI) for improving agent's productivity
  5. Predefined APIs for integrating with CRMs and ERP
  6. Option to set up a virtual number for attending the customers' missed calls
  7. Security pin for setting up conference calls

Benefits of Using Office 24by7 Call Centre Software

  1. Call masking and patching for operational efficiency
  2. Call transfer, agent logs and hierarchical monitoring for doing internal communications
  3. Personalized IVR for lead nurturing
  4. Multichannel communications through inbuilt calling systems
  5. Integration with popular CRM software for lead generation & nurturing
  6. Call distribution to manage queues efficiently

Office 24by7 Price

24by7 pricing details are available on request at techjockey.com.

Office24By7 Plans & Pricing

Unlimited Plan (IVR Pricing)
1652
  • Minimum No. of Users – 3 (Free Manager – 1)
  • Incoming Call Cost – 0
  • Channel/User – 1
  • Multilevel IVR
  • CRM Integration
  • Real-Time Analytics & Dashboards
  • Customized Reports
  • Option(s)
    • Users
    • Monthly
Unlimited Plan (Cloud Telephony Pricing)
2360
  • Minimum No. of Users – 3 (Free Manager – 1)
  • Incoming & Outgoing Call Cost – 0
  • Channel/User – 1
  • Multilevel IVR
  • CRM Integration
  • Real-Time Analytics & Dashboards
  • Customized Reports
  • Option(s)
    • Users
    • Monthly

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Office24By7 Features

Hierarchical Monitoring

Manage the calling status and performance of your agents at different hierarchical status.

Inbound Call Management

The sales force automation software offers cloud telephony for managing inbound calls.

Post Call Survey

It helps conduct call surveys to further improve your agents’ performance.

Reports & Dashboard

Intuitive dashboard helps perform call analysis for effective customer management. 

Call Center Management

Inbound, outbound and blended call centres can streamline their processes with this software.

Surveys & Feedback

.....

OTP Authentication

Two factor and single factor-based authentication to ensure the security of your customers’ data. 

Communication

Interactive communication with customers through IVR, 24x7. 

Drip Marketing Automation

Use features like drip templates and triggers to manage your marketing campaigns.

Email Marketing

helps run email marketing campaigns in bulk with ease. 

Contact Management

Centralized address book along with segmentation and contact log creation.

Sales Automation

Capture leads, distribute and transfer them with this call centre software.

Mobile CRM

Access the leads’ data from any location and connect with customers even when you are on the go. 

Office24By7 Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Language:
  • Windows Android
  • DesktopMobile
  • Web-Based, Perpetual
  • All Industries
  • All Businesses
  • English
-

Office24By7 Reviews

100%

Have recommended this product

Overall Score

5/5
Based on 17 Reviews

We love to hear from our buyers!

If you have used the solution already, why not share your thoughts and help others make the right purchase.

Pros

“I love the integration of Office24by7 with our CRM and call intelligence software. It’s easy to navigate and provides the great solution that our business was looking for.” Happy Carmilo - Feb 3, 2022

“The software is very easy to use and tracks what I'm doing. I run my whole business now from this software. User friendly and customer support.” Aditi Ram - Dec 14, 2021

“Extensive and easy-to-use marketing feature set. Easy to connect and move data between Office24by7 and other applications. Robust features and value for money.” Rakesh Kumar - Nov 10, 2021

Cons

“Everything is fine apart from a minor glitch. The software sometimes lags a lot and takes long to start again.” Vijaya Pranavi - Dec 1, 2021

“No issue as of now but I feel they should provide more features whenever there will be a update ” Krish Sai - Sep 28, 2021

“Pricing of the Software is a little high, but a worthy product for its amazing features. ” Karunya M - Aug 12, 2021

HC

happy carmilo

Manager, Healthcare

101-500 Employees

Software user since: 6-12 months

5/5

5/5

5/5

5/5

5/5

10/10

“Best IVR software”

Pros :

Cons :

Reason for choosing the software :

Posted - Feb 3, 2022

LA

lauriko alerts

Owner, IT

2-100 Employees

Software user since: 6-12 months

5/5

5/5

5/5

5/5

5/5

10/10

“Business Software”

Pros :

Cons :

Switched from :

Reason for switching :

Posted - Dec 29, 2021

AR

Aditi Ram

Owner, Healthcare

101-500 Employees

Software user since: 6-12 months

5/5

5/5

5/5

5/5

5/5

10/10

“Nice Software”

Pros :

Cons :

Reason for choosing the software :

Posted - Dec 14, 2021

Office24by7 Technologies Brand Details

Brand Name Office24by7 Technologies
Information Office254by7 Technologies
Founded Year 2011
Director/Founders Naveen
Company Size 1-100 Employees

Office24By7 FAQ

A. 24by7 software can be integrated with CRM solutions like HubSpot, Zoho CRM, Freshdesk, Zendesk and more.
A. Technical support teams can address more queries in less time with 24by7 software, which ensures multi-channel communication.
A. 24by7 software provides the automated telephony menu so that your business can stay available for customers 24x7 and address their queries through interactive voice responses.
A. Yes, the software is fully compliant with the TRAI regulations.
A. Free demo support for 24by7 software is available at techjockey.com on request.

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