Small Business
Designed for startups and growing businesses
Brand: Office24by7 Technologies
Office 24by7 is a call centre software that is popularly used by inbound, outbound and blended call centres for customer service, sales calling, debt collection and technical support. It ensures higher customer engagement and automated sales processes. This IVR-enabled contact centre software integrates easily with CRM solutions and other third-party applications to manage contacts and nurture le...
See MoreHave you used Office24By7 before?
Share your insights for better experience
Brand: Office24by7 Technologies
Founded Year: 2011
Office254by7 Technologies
Small Business
Designed for startups and growing businesses
Medium Business
Built for business growth and flexibility
Enterprises
Designed for complex and large-scale business needs
4.9
Out of 5
Overall Rating
Based on
25 Verified Reviews
Rating Breakdown
99% Recommend this Product
Add ReviewUsers generally express high satisfaction with Office24By7, highlighting its ease of use, effective customer support, and comprehensive features that cater to various business needs. Many appreciate the software's ability to integrate multiple functions, such as CRM and communication tools, into one platform, making it a cost-effective choice. However, some users have noted minor performance issues during peak hours and a desire for UI updates. Overall, the sentiment is overwhelmingly positive, with users recommending it for its reliability and value.
Pros
"very reasonable price with good features and excellent customer support is responsive and knowledgeable."
"I love the integration of Office24by7 with our CRM and call intelligence software. It’s easy to navigate and provides the great solution that our business was looking for."
"It's wonderful software and offered everything my business needs. Very positive experience with Office24by7."
Cons
"Everything is fine apart from a minor glitch. The software sometimes lags a lot and takes long to start again."
"No issue as of now but I feel they should provide more features whenever there will be a update "
"Pricing of the Software is a little high, but a worthy product for its amazing features. "
Nov 18, 2024
Techjockey Verified
“Awesome CRM! Just love it!”
My previous CRM did not provide proper lead tracking and deal management features. So I switched to Office24by7 CRM since April 2024. Now I'm writing this review after using it for 8 months. Now I have a properly functioning CRM to manage my clients data. I also don't have to depend on any other app to call my leads or conduct SMS campaigns. Everything is there in this one little package. I'm really surprised how an efficient CRM like this, which comes at a very minimal cost, is very less known in the market. They don't indulge in huge marketing gimmicks, they are pretty straightforward and focussed on delivering excellent services. If you are still confused, then I definitely recommend going for it.
Pros
It has in-built cloud telephony, which can be used to conduct voice, SMS, email campaigns, etc. I don't think any other CRM offers this feature. Also, it supports WhatsApp bot integration. It also allows integrations with RCS, which is the latest mode of marketing that can be used by businesses. All in all, it is the best CRM anybody could ever find in the market.
Cons
I didn't find any negatives to point out as such. Everything about them is so good. The only thing I felt about them is that they become slightly slow during late hours, but that is not actually a major drawback or anything, because it is only logging for a few seconds. I heard they are having an update soon, so I hope it will also be updated by then.
Reason to switch
Office24by7 is much cheaper, and supports all types of campaigns other than voice (SMS, email, RCS, WhatsApp). It also comes with a CRM, which helps me manage my lead data and approach the clients in a systematic manner.
Nov 14, 2024
Techjockey Verified
“Great customer support !”
I have been using this product for the last 8 months and if ever there was any issue the customer support has provided all help, day and night also. Very good, affordable, reliable, and awesome!
Pros
very reasonable price with good features and excellent customer support is responsive and knowledgeable.
Cons
Product UI was not updated till Nov 2024.
Reason to switch
It is used for all day to day communication activities.
Feb 3, 2022
Techjockey Verified
“Best IVR software”
Pros
I love the integration of Office24by7 with our CRM and call intelligence software. It’s easy to navigate and provides the great solution that our business was looking for.
Cons
Everything is fine
Reason to switch
Software is easy to use and anyone can use it . Its not complicated .
Office24By7
₹ 1400.00 excl. GST
Desktop
Mobile
Web based
On Premises
Windows
Mac OS
(2) Product(s) selected
Starting Price:
$15 /Month
Starting Price:
$19 /Monthly
Available
Price on Request
Starting Price:
$18
Available
Price on Request
Starting Price:
₹12,000 /Yearly
Starting Price:
$10 /Month
Starting Price:
$149 /Monthly
Available
Price on Request
Available
Price on Request
24by7 software can be integrated with CRM solutions like HubSpot, Zoho CRM, Freshdesk, Zendesk and more.
Technical support teams can address more queries in less time with 24by7 software, which ensures multi-channel communication.
24by7 software provides the automated telephony menu so that your business can stay available for customers 24x7 and address their queries through interactive voice responses.
Yes, the software is fully compliant with the TRAI regulations.
Free demo support for 24by7 software is available at techjockey.com on request.
Office24By7 pricing details are available at INR 1400 per month at techjockey.com.
20,000+ Software Listed
Best Price Guranteed
Free Expert Consultation
2M+ Happy Customers
Terms and Condtions
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.
For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
the GSTIN of the user associated with their registered business, and
the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.
Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.
Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.
Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.
To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.