Office24by7 CRM Suite - Communication, Marketing, Sales and Support Solutions

Office24by7 Automation Tools - Communication, Marketing and Sales Automation

Office24By7

Brand : Office24by7 Technologies

5
17 Ratings & 17 Reviews
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Starting Price:

₹ 1,400 excl. GST View plans

₹ 1,652 incl. GST

Save Extra with 2 Offers

Save upto 28%, Get GST Invoice on your business purchase |
T&C
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
- the GSTIN of the user associated with their registered business, and
- the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.
Buy Now & Pay Later, Check offer on payment page.

Office 24by7 is a call centre software that is popularly used by inbound, outbound and blended call centres for customer service, sales calling, debt collection and technical support. It ensures higher customer engagement and automated sales processes. This IVR-enabled contact centre software integ...Read more

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Office24By7 Software Pricing, Features & Reviews

What is Office 24by7?

Office 24by7 software can be deployed on-premises with the help of PRI technology or used in the cloud model with SIP. Some of its highlighting features for customer calls’ management are multi-level IVR, call routing, call distribution, queue management, auto dialer and live call monitoring. This call centre solution also helps with click to call and virtual number modules along with reports and dashboards.

Who Can Use 24by7 Cloud Telephony & Call Centre Software?

Customer service teams
Inbound & Outbound call centres
Sales teams for reaching out to their prospects
Technical support centres
Debt collection department

How Does Office 24by7 Ensure Optimized Customer Service?

Multi-level IVR to interact with customers & gather information
Cloud telephony for managing outbound and inbound calling
Progressive and predictive dialling for outbound calls
Agent Computer Telephony Integration (CTI) for improving agent's productivity
Predefined APIs for integrating with CRMs and ERP
Option to set up a virtual number for attending the customers' missed calls
Security pin for setting up conference calls

Benefits of Using Office 24by7 Call Centre Software

Call masking and patching for operational efficiency
Call transfer, agent logs and hierarchical monitoring for doing internal communications
Personalized IVR for lead nurturing
Multichannel communications through inbuilt calling systems
Integration with popular CRM software for lead generation & nurturing
Call distribution to manage queues efficiently

Office 24by7 Price

24by7 pricing details are available on request at techjockey.com.

Office24By7 Pricing & Plans

Unlimited Plan (IVR Pricing)

Minimum No. of Users – 3 (Free Manager – 1)
Incoming Call Cost – 0
Channel/User – 1
Multilevel IVR
CRM Integration
Real-Time Analytics & Dashboards
Customized Reports

Option(s)
- Users
- Monthly

Calculated Price (Exclusive of all taxes)

₹ 1400

Unlimited Plan (Cloud Telephony Pricing)

Minimum No. of Users – 3 (Free Manager – 1)
Incoming & Outgoing Call Cost – 0
Channel/User – 1
Multilevel IVR
CRM Integration
Real-Time Analytics & Dashboards
Customized Reports

Option(s)
- Users
- Monthly

Calculated Price (Exclusive of all taxes)

₹ 2000

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Office24By7 Features

Hierarchical Monitoring

Manage the calling status and performance of your agents at different hierarchical status.

Inbound Call Management

The sales force automation software offers cloud telephony for managing inbound calls.

Post Call Survey

It helps conduct call surveys to further improve your agents’ performance.

Reports & Dashboard

Intuitive dashboard helps perform call analysis for effective customer management. 

Call Center Management

Inbound, outbound and blended call centres can streamline their processes with this software.

Surveys & Feedback

.....

OTP Authentication

Two factor and single factor-based authentication to ensure the security of your customers’ data. 

Communication

Interactive communication with customers through IVR, 24x7. 

Drip Marketing Automation

Use features like drip templates and triggers to manage your marketing campaigns.

Email Marketing

helps run email marketing campaigns in bulk with ease. 

Contact Management

Centralized address book along with segmentation and contact log creation.

Sales Automation

Capture leads, distribute and transfer them with this call centre software.

Mobile CRM

Access the leads’ data from any location and connect with customers even when you are on the go. 

Office24By7 Specifications

Supported Platforms :
Device:
Deployment :
Suitable For :
Business Specific:
Language:

Windows Android
DesktopMobile
Web-Based, Perpetual
All Industries
All Businesses
English

Office24By7 Reviews

Have recommended this product

Overall Score

5/5

Based on 17 Reviews

Features 5/5

Value for Money 5/5

Ease of Use 5/5

Customer Support 5/5

Review this product

Your valuable feedback helps others like you make a better decision.

Pros

pros_icon “I love the integration of Office24by7 with our CRM and call intelligence software. It’s easy to navigate and provides the great solution that our business was looking for.” Happy Carmilo - Feb 3, 2022

pros_icon “The software is very easy to use and tracks what I'm doing. I run my whole business now from this software. User friendly and customer support.” Aditi Ram - Dec 14, 2021

pros_icon “Extensive and easy-to-use marketing feature set. Easy to connect and move data between Office24by7 and other applications. Robust features and value for money.” Rakesh Kumar - Nov 10, 2021

Cons

cons_icon “Everything is fine apart from a minor glitch. The software sometimes lags a lot and takes long to start again.” Vijaya Pranavi - Dec 1, 2021

cons_icon “No issue as of now but I feel they should provide more features whenever there will be a update ” Krish Sai - Sep 28, 2021

cons_icon “Pricing of the Software is a little high, but a worthy product for its amazing features. ” Karunya M - Aug 12, 2021

happy carmilo

Verified reviewer:

Manager, Healthcare

101-500 Employees

Software user since: 6-12 months

Reviewed on: Feb 3, 2022

5/5

“Best IVR software”

Pros : I love the integration of Office24by7 with our CRM and call intelligence software. It’s easy to navigate and provides the great solution that our business was looking for.

Cons : Everything is fine

Reason to switch : Software is easy to use and anyone can use it . Its not complicated .

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5

lauriko alerts

Verified reviewer:

Owner, IT

2-100 Employees

Software user since: 6-12 months

Reviewed on: Dec 29, 2021

5/5

“Business Software”

Pros : I find the product very intuitive, making things easy to use and set up. On the few occasions, we have had to call on the support they are always very helpful and responsive resolving any problem very quickly. The Sound quality is top-notch and we had no issues with bandwidth usage.

Cons : Everything is fine with the software.

Switched from : IVR Studio

Reason to switch : Very nice and smooth integration with Office24by7. Very easy to use and intuitive.

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5

Aditi Ram

Verified reviewer:

Owner, Healthcare

101-500 Employees

Software user since: 6-12 months

Reviewed on: Dec 14, 2021

5/5

“Nice Software”

Pros : The software is very easy to use and tracks what I'm doing. I run my whole business now from this software. User friendly and customer support.

Cons : Everything is fine and liked it.

Reason to switch : It helps me schedule and send email campaigns and sms campaigns.

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5

See all Office24By7 reviews