Smartflo - Cloud Telephony Solutions

What is Smartflo?

Introducing Smartflo Cloud PBX, offered by Smartflo, an award-winning, ultra-flexible, anytime, anywhere, advanced cloud communication suite with a hosted contact center management solution. Smartflo Cloud PBX solution is tailored for micro and small businesses for inbound and outbound calling and interactive IVR options.

It also offers a multi-level IVR solution with a personalised message and ensures business support even when your support executives are away. Smartflo Cloud PBX provides a reliable communication suite with data security and advanced user management features along with role-based access.

What’s Unique About Smartflo?

Smartflo - Cloud telephony allows for the fusion of several platforms into a unified suite, making it the next paradigm in digital communication. The Smartflo - Cloud Telephony platform from TTBS delivers every imaginable cloud telephony capability under one roof.

You have the freedom to design your own conversation flows and even incorporate SMS and email communication channels on this platform because it was created using a modular approach. Modern features include Text-to-Speech and Sentiment Analysis. These provide you with a significant advantage so you can make sure you don't miss any consumer touchpoint.

Key Functionalities of Smartflo

INBOUND SOLUTIONS: Stay connected with callers through multiple-level IVR across different use cases.

• TFN multilevel IVR
• Virtual number
• Extension based routing

CLICK2CALL SOLUTIONS: Leverage the powerful click-to-call API that makes it easy for you to connect with your customers in a matter of seconds under various use cases.

• Click2Call from the panel or website
• Number masking
• COD verification

Why Choose Smartflo?

• Comprehensive Cloud Telephony Solution: Smartflo offers a comprehensive cloud telephony solution that encompasses various communication channels such as voice, SMS, and video, providing a unified platform for businesses. This integrated approach eliminates the need for multiple service providers, streamlines communication processes, and enhances overall efficiency.
• Custom Dial plan Module: Smartflo Custom Dial plan module allows businesses to tailor their call routing and handling processes according to their specific requirements. This flexibility ensures optimized call flows and enhances overall call management efficiency.
• Flow Visualization in CDR: Smartflo offers call flow visualization within the Call Detail Records (CDR). This feature provides businesses with a visual representation of call flows, enabling them to identify bottlenecks, analyse customer interactions, and improve call routing strategies.
• PSTN-Based Dialer: Smartflo utilizes the Public Switched Telephone Network (PSTN) for its Dialer functionality. By leveraging PSTN, we ensure reliable and high-quality voice communications for businesses, leading to better call connectivity and improved customer experiences.
• Advanced Reporting & Analysis Module: Our reporting module, developed based on customer feedback and market research, stands out as a standalone feature. It empowers businesses with in-depth insights, real-time analytics, and customizable reports, enabling them to make data-driven decisions and optimize their communication strategies.
• On-demand Scalability and Flexibility: As a Software-as-a-Service (SaaS) provider, Smartflo offers scalable solutions that can adapt to the evolving needs of businesses. Our flexible pricing models allow businesses to scale up or down as required, ensuring cost-effectiveness and resource optimization.
• Dedicated Customer Support: Smartflo takes pride in its customer-centric approach. We provide dedicated customer support, ensuring that businesses receive prompt assistance, technical guidance, and personalized solutions. Our goal is to build strong, long-term partnerships with our clients, and we strive to always deliver exceptional customer service.
• Sub-Disposition Module in Dialer: With our sub-disposition module, businesses can categorize and track call dispositions with granular detail. This feature provides deeper insights into call outcomes, allowing businesses to optimize their sales or support processes based on specific sub-dispositions.
• Call Recording on Own AWS/SFTP: We offer the capability to store reports and call recordings on your own Amazon Web Services (AWS) or Secure File Transfer Protocol (SFTP) server. This ensures data security and compliance and gives businesses full control over their recorded calls and data.
• Anytime, Anyplace Communication: This allows employees to communicate when away from their offices and using the Internet.
• Improved Customer Experience: Offers a smooth and frictionless customer experience, AI handles call routing with intelligent IVR menus.
• Lower Maintenance and Capital Costs: The cloud phone works with both landlines and smartphones and doesn't require any expensive equipment or storage. It also requires no infrastructure or maintenance.
• Get Business Intelligence: Gain access to business information, including call notes, live calls, data insights, voice-to-text, keyword mapping, and sentiment analysis. These tools help you keep track of the development of your agents and projects.
• Enterprise-Grade Security and Dependability: The solution offers a fully configurable admin interface that aids businesses in deciding whom to provide access to and ensures business continuity with 99.5% uptime.

Benefits of Smartflo

• Comprehensive customized dashboard
• Insightful strategy on call flows for agents
• Intelligent customer call routing
• Clients and agents get complete privacy and protection
• Sticky agents and intelligent assistance for customers
• Complete call center operations management suite for hosted contact centers
• Integrated marketing platform for all outbound campaigns with outbound marketing solutions
• Hosted call connect offers a full virtual PBX environment
• Call management suite for inbound and outbound calls with personalized routing Features
• Integrate single-click communication for end users with Click2Call solutions.

Smartflo Pricing

Smartflo pricing is available on request at techjockey.com. The price may vary based on factors like customization, number of users, etc. Please request a call back for more details.

Smartflo Features

• Communication: It enables seamless interactions between businesses and customers with advanced call routing and real-time analytics