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Smartflo - Cloud Telephony Solutions

Brand: Tata Teleservices Ltd ts_icon_wide

  • 4.2

  • 9 Ratings & 4 Reviews

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Smartflo - Cloud Telephony SolutionsSoftware Overview

Tata Teleservices Ltd Company Details

Founded Year:  1996

Tata Tele Business Services is a leading player in the connectivity and communication solutions market serving enterprise customers. With services ranging from connectivity, collaboration, cloud, security, IoT and marketing solutions.

Director/Founders Tata Sons, Ratan Tata
Company Size 1000+ Employees

Smartflo - Cloud Telephony Solutions Pricing & Plans

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Smartflo - Cloud Telephony Solutions Features

  • icon_check Customizable Dashboard
    This dashboard displays the stats on customer call data and resolved and unresolved queries.
  • icon_check Call Flow Strategy for Agents
    The roadmap for handling all customer calls. It includes call routing and ICR responses.
  • icon_check Call Routing
    Customer calls are routed to IVR, & the agents� calls are based on the call flow strategy, & customer needs.
  • icon_check Privacy & Protection
    The data is encrypted and stored in the database. The encrypted keys are shared with only authorized persons.
  • icon_check CRM-Integrated
    The cloud communication portal is integrated with CRM to track customer interactions, and record customer contact.
  • icon_check Contact Management
    It keeps track of all customer contact records and regularly updates them in case of any changes.
  • icon_check Client Management
    It allows us to maintain a positive relationship with clients through proper communication and ensuring data security.
  • icon_check Communication
    It allows control of modes of communication and ensures seamless communication among customers and businesses
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Smartflo - Cloud Telephony Solutions Specification

Supported Platforms
Windows Windows iOS iOS Android Android MacOS MacOS
Devices
Desktop Desktop Mobile Mobile Tablet Tablet iPad iPad
Deployment
Web-Based Web-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Medium Business Enterprises SMBs SMEs
Customer Support
Phone Email Live Chat
Language
English
Training Resources
Videos

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Smartflo - Cloud Telephony Solutions Reviews

4.2

Out of 5

img

Overall Rating

Based on
4 Verified Reviews

Rating Breakdown

  • Features 4.3
  • Value for Money 4
  • Ease of Use 4.2
  • Customer Support 4.4

70% Recommend this Product

Add Review

Pros

  • "Nice to prepare flow chart of any project. It has extremely good features and tools for creating flow charts."

    Tapan Jul 27, 2023

Cons

  • "Any agent or supervisor with add/edit rights can create Admin role. which simply means each and every person is an administrator and forging is very easy. "

    Nivedita JaiswalAug 17, 2023

Rakesh

Manager

Industry: Automotive

1

Reviewed on: Nov 14, 2023

Techjockey Verified

“Pathetic Services Poor flow”

They offered lot of features and took Rs 89680 advance for implementation. After implantation, 80% of calls were getting missed and even WhatsApp configuration which was offered was not given to me. No service of raised issues. I will never recommend using Tata Tele services to anyone.

Pros

Not good

Cons

They offered a lot of features and took Rs 89680 advance for implementation. After implantation, 80% of calls were getting missed and even the WhatsApp configuration which was offered was not given to me. No service of raised issues. I will never recommend using Tata Tele services to anyone.

Nivedita Jaiswal

4

Reviewed on: Aug 17, 2023

Techjockey Verified

“overall good with major bugs like any user can create admin”

Pros

Overall product is nice but security issues.

Cons

Any agent or supervisor with add/edit rights can create Admin role. which simply means each and every person is an administrator and forging is very easy.

Tapan

Chief Technology Officer

Industry: Computer Networking User since: 1-2 years

4.7

Reviewed on: Jul 27, 2023

Techjockey Verified

“A software with awesome features”

Pros

Nice to prepare flow chart of any project. It has extremely good features and tools for creating flow charts.

Cons

No cons

Reason to switch

Haven’t used in company

See All Smartflo Reviews

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