Knowlarity Smart IVR

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about_details_pp About Knowlarity Smart IVR

Smart IVR software is a cloud center softwae providing effective communication to some known brands in emerging markets. This solution targets large to small businesses. The Smart IVR software allows you to pre-record greetings and menu options that enable a caller to choose different menu options using his telephone keypad. This software is an effortless and flawless communication system that integrates in real time. Different businesses are adopting this new and advanced technology that helps customize call flow, personalize sales and customer support, provides round the clock functionality, integrate with any CRM or ERP and also allows access to thousands of virtual numbers.
 
Product Features
The Smart IVR software excels in various solutions that include automate call centers, integrate cloud communication to your CRM, support desk and other business apps. This also helps track leads generated from marketing campaigns, collect feedback or data through automated outbound calls, send reminders to customers and enables easy voice interactivity on websites.

  • Call Recordings- This solution helps record all the calls with ease. Every call gets encrypted, tracked and stored for data security and improves productivity in the business process.
  • Conference- For effective and flawless communication this software provides robust cloud communication platform that enables conferencing between teams settled in different locations. It also allows you to run multiple conferences on the same incoming number.
  • Choice of Number- The smart IVR system comprises of 65+ incoming numbers across the globe. This feature allows you to choose your choice of number that can be assigned easily with the help of APIs.
  • Call Logs- This solution helps analyse customer behaviour by receiving updates of each call to check agent’s performance. It also includes features like start time, call recordings, call duration and other parameters for rich analytics or reports.
  • Call Queues- Calls queues have the facility to transfer calls to the right queue. It also allows you to customise wait experiences, provides real time access and manages or routes large volume of inbound calls.
  • API Integration- The smart IVR software creates powerful and user friendly APIs that help forward calls into CRM and enable change in call distribution setting or fetch incoming numbers in between a call.
  • Call Distribution- This feature is effective for forwarding incoming calls through a systematic channel such as sequential, parallel or round robin mode and also provides user to set-up call distribution logic to reduce call waiting time for effective productivity.
  • Automated Speech Recognition- This feature improves the efficiency of communication by reducing IVR waiting time and helps capture calling inputs with automated speech recognition which is also necessary for authenticating a transaction using voice confirmation.
  • Text-to-Speech- This solution automatically acknowledges caller name with their respective names and reads out messages without any human support.
  • Customised Multilevel IVR- The Smart IVR software offers you automated business processes over the phone to set-up custom menus. It also allows customers to get in touch with the right person using the extension number in the IVR.

Sold By : Knowlarity

about_specification_ppKnowlarity Smart IVR Specification

Organization Type :

  • SMEs

  • Mid Market

  • Startups
No. of Employees
  • 1-10
  • 11-15
  • 16-200
  • 201-500
Platform :
  • win Windows
Deployment :
  • Web-BasedWeb-Based
Suitable For :
  • All Industries
Language:
  • English

about_features_ppKnowlarity Smart IVR Features

  • Call Recording

    Record all calls, maintain call logs and share the status of the call (connected/not connected/missed) on your IVR Number. Further push this data to your CRM or use the recordings for internal training purpose

  • Integration

  • VIP IVR Number

  • Blended Call Center

  • Blacklisting

  • Multi-Level IVR

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