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Knowlarity SuperReceptionist: Triggering Click-to-call from your SR panel
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Knowlarity SuperReceptionist

by : Knowlarity

4.71 (10 Reviews & Ratings)   Write a Review

PRICE ON REQUEST

Brand: Knowlarity

Type: Software

Operating System: Windows

Free Trial Available: No

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Knowlarity SuperReceptionist Software Overview

What is Knowlarity SuperReceptionist?

Knowlarity SuperReceptionist is one of the best call management & IVR software used by call centers for the optimization of their daily work. Knowlarity SuperReceptionist helps with call management by initiating automated yet personalized interaction with customers. This IVR software provides category menus with multiple levels to assist your customers faster and better.

SuperReceptionist Knowlarity software is a cloud-based reception technology with the plug and play functionality. It helps schedule response calls, route calls to agents and monitor the records.

Knowlarity software is designed to comprehend and perform in dynamic environments with features like multilingual support, over 10 different IVR levels and sticky agent. It is designed to automatically detect the intent of callers and allot sales/service personnel in real-time. The sticky agent enables callers to contact with the same sales personnel for continuous calling. It helps in reducing the service hours.

Knowlarity SuperReceptionist software helps in identifying the workflow efficiency through a “business health indicator.” Knowlarity assesses the workflow of the entire organization/team and provides a thorough analysis of customers’ pain points.Other key features of Knowlarity SuperReceptionist are call routing, call recording and 24x7 customer support.

Who Are the Typical Users of Knowlarity SuperReceptionist

Knowlarity SuperReceptionist provides industry-specific facilities for:

  1. Educational institutes
  2. Health care companies
  3. Mass media
  4. Real estate
  5. Food and beverages
  6. Financial Services

But it is not limited only to the above-mentioned industries. This call management software offers customizable features that can be used by other businesses too, on customer demand. It has a plug n’ play functioning that takes only a few minutes to set up and start working. Users are allowed to track their progress and monitor the workforce individually and collectively in real-time. It also supports various call management features like group calling, voicemail, etc. to improve the quality of service provided to the customer.

Features of Knowlarity SuperReceptionist:

Here is a list of Knowlarity SuperReceptionist features for a quick overview:

  1. Professional greeting recorder
  2. 100+ languages supported
  3. Over 10 levels of IVR
  4. Sticky agent
  5. Secure and simple interface
  6. Cross device and cross-platform
  7. Multi-agent interface
  8. Quick logins and payments
  9. Call Recordings
  10. SMS notifications
  11. Customizable reporting

Benefits of Using Knowlarity SuperReceptionist IVR Solution

But it is not limited only to the above-mentioned industries. This IVR software offers customizable features that can be used by other businesses too, on customer demand. It has a plug n’ play functioning that takes only a few minutes to set up and start working. Users are allowed to track their progress and monitor the workforce individually and collectively in real-time. Super Receptionist Knowlarity also supports various call features like group calling, voicemail, etc. to improve the quality of service provided to the customer.

Why use Knowlarity?

Knowlarity is used by 6000+ businesses across 65+ countries. Some of the major reasons are:

  1. A comprehensive marketing, sales, and customer support solution
  2. Single platform for all communication channels
  3. Customized options with easy and quick cloud deployment
  4. Easy to scale as your business expands
  5. Knowlarity CRM integration support for all popular CRMs like Zoho CRM, Salesforce, and Vtiger CRM

Unique Functionalities of Knowlarity SuperReceptionist IVR Solution

  1. Cloud IVR: Saves time on manual forwarding of calls and routes calls to the right department
  2. Missed Call: Free of cost for caller, lets you verify phone numbers during registration, and enables customers to sign up for SMS alerts
  3. CTI solution: Integrate telephony with any software. Reduce average call handling time, place calls from the ticketing system or CRM, and get automatic customer details
  4. Click to call: Instant calling widget, get in touch with leads instantly.
  5. Super Toll Free: Increase enquiries by up to 40% with free calls. Use advanced analytics, call routing, whitelisting, and welcome greeting in different languages
  6. K broadcast: Automated voice and text messages to get in touch with masses instantly

About Knowlarity SuperReceptionist App

Knowlarity SuperReceptionist mobile version by Knowlarity Communications is a call management and business CRM solution. It is available on both Android (SuperReceptionist apk ) and iOS phones after SuperReceptionist sign up.

Business Owners can

  1. Monitor their business operations on the go.
  2. Track their business performance health using Business Health Indicator’s analytics
  3. Record customer calls and separate incoming calls as personal or official.
  4. Know customers geographical location and who they are
  5. Filter records by call type- missed, attended, outgoing or voicemail to understand your team’s efficiency
  6. Save customer data securely, View/ update records, update customer discussions and start follow-ups in SuperReceptionist CRM
  7. Check balance to make/ receive calls, and so on

Team Members/ Agents can

  1. Organize/ schedule tasks with to-do lists, receive reminders on missed calls and follow ups.
  2. Identify customers using caller ID pop-up
  3. Connect with customers via Knowlarity click to call feature
  4. Listen to previous conversation recordings on the go
  5. Make descriptive notes about customer conversations and review them
  6. Mark the status of every lead, and more

How Does Knowlarity Work

With SuperReceptionist Knowlarity, you get a personal telephone number for your business that your customers can use to connect to with your brand 24 x 7. A professional welcome message is played to greet customers when they call. Customers can select the extension from multi-level category menu to get in touch with the concerned person. They can also leave a voicemail.

Knowlarity Brand Details

Brand Name Knowlarity
Information Knowlarity is the largest provider of cloud based communications solutions to businesses in Southeast Asia and Middle Eastern markets. Knowlarity is headquartered in Singapore and was founded in 2009. Knowlarity pioneered a unique cloud communication technology for Asian and Middle eastern markets.
Founded Year 2009
Director/Founders Ambarish Gupta / Bipul Parua
Company Size 501-1000 Employees
Other Products Knowlarity

Knowlarity SuperReceptionist Features

Blended Call Center

SuperReceptionist from Knowlarity is the best-in-class IVRS software that helps assist

IVR Facility

 Companies can record voice notes and use it for IVR facility with Knowlarity SuperReceptionist. 

Progressive Dialer

It is a dialling feature that automatically connects next call up on the completion of the current one.

Outbound Calling

This feature allows call centers to connect with their potential customers through automated calls. It is mostly used

Toll Free Number

Knowlarity SuperReceptionist allows users to conduct toll free calls through shortcode phone numbers generated by the

Knowlarity SuperReceptionist Plans & Pricing

Knowlarity SuperReceptionist price is available on request

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Knowlarity SuperReceptionist Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Language:
  • Windows
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • English

Knowlarity SuperReceptionist Reviews

100%

Have recommended this product

Overall Score

4.7/5
Based on 10 Reviews

We love to hear from our buyers!

If you have used the solution already, why not share your thoughts and help others make the right purchase.

Pros

“UI is most user friendly and the applets just works flawlessly” Anuhya Navyasri - Sep 19, 2021

“A very safe platform to ensure all your calls are properly tracked. And support team very helpful they are always quick to respond.” Anas Khan - Sep 11, 2021

“Their marketplace is the best feature that i used with this software every feature is pre-default and itseasy to use.” Utkarsh - Sep 11, 2021

Cons

“Sometimes, Waiting for SMS approval was a pain. but know support team solve this issue.” Anuhya Navyasri - Sep 19, 2021

“ I hope they will fix the interconnectivity between the different service providers. Clear voice is a matter sometimes we will unable to hear voice clearly. ” Shantanu Singh - Sep 15, 2021

“There are a some issues with the reports generation. There are a lot of call drops we are not able to find out why.” Utkarsh - Sep 11, 2021

AK

Anas Khan

, Retail

2-100 Employees

Software user since: < 6 months

4.7/5

4.5/5

4.5/5

5/5

5/5

10/10

“Highly recommended software”

Pros :

Cons :

Reason for choosing the software :

Posted - Sep 11, 2021

A

Aparna

Director, Education

2-100 Employees

Software user since: < 6 months

4.8/5

5/5

4.5/5

5/5

5/5

10/10

“Fantastic Platform”

Pros :

Cons :

Reason for choosing the software :

Posted - Aug 18, 2021

MN

Mohd Naved

4.7/5

4.5/5

5/5

4.5/5

5/5

10/10

“Value for Money”

Pros :

Cons :

Posted - Aug 9, 2021

Knowlarity SuperReceptionist FAQ

A. Yes, users can integrate Knowlarity SuperReceptionist with their current APIs to share data and track flows more efficiently.
A. Knowlarity SuperReceptionist is a web-based software that an be accessed through web browsers.
A. This IVRS software saves all the data on cloud system.
A. Yes, Knowlarity SuperReceptionist does provide data security as well as data recovery options. It is meant to provide optimum data security to all its users.
A. Yes, managers can assign the calling information from lead generation software and schedule call for the entire workforce.
A. Knowlarity SuperReceptionist offers both data security as well as recovery options for seamless and streamlined workflows.
A. Yes, Knowlarity SuperReceptionist works on both web and mobile platforms. For SR knowlarity login, visit the official website. Enter user credentials and click login. For mobile version, you can download the app from Google Play Store or Apple store
A. You have to get SR Knowlarity license as per your business need. Then, you can visit the official website to signup and get credentials for SR Knowlarity login.

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