Knowlarity SuperReceptionist

What is Knowlarity SuperReceptionist?

Knowlarity SuperReceptionist is one of the best call management & IVR software used by call centers for the optimization of their daily work. Knowlarity SuperReceptionist helps with call management by initiating automated yet personalized interaction with customers. This IVR software provides category menus with multiple levels to assist your customers faster and better.

SuperReceptionist Knowlarity software is a cloud-based reception technology with the plug and play functionality. It helps schedule response calls, route calls to agents and monitor the records.

Knowlarity software is designed to comprehend and perform in dynamic environments with features like multilingual support, over 10 different IVR levels and sticky agent. It is designed to automatically detect the intent of callers and allot sales/service personnel in real-time. The sticky agent enables callers to contact with the same sales personnel for continuous calling. It helps in reducing the service hours.

Knowlarity SuperReceptionist software helps in identifying the workflow efficiency through a “business health indicator.” Knowlarity assesses the workflow of the entire organization/team and provides a thorough analysis of customers’ pain points.Other key features of Knowlarity SuperReceptionist are call routing, call recording and 24x7 customer support.

Who Are the Typical Users of Knowlarity SuperReceptionist

Knowlarity SuperReceptionist provides industry-specific facilities for:

1. Educational institutes
2. Health care companies
3. Mass media
4. Real estate
5. Food and beverages
6. Financial Services

But it is not limited only to the above-mentioned industries. This call management software offers customizable features that can be used by other businesses too, on customer demand. It has a plug n’ play functioning that takes only a few minutes to set up and start working. Users are allowed to track their progress and monitor the workforce individually and collectively in real-time. It also supports various call management features like group calling, voicemail, etc. to improve the quality of service provided to the customer.

Features of Knowlarity SuperReceptionist:

Here is a list of Knowlarity SuperReceptionist features for a quick overview:

1. Professional greeting recorder
2. 100+ languages supported
3. Over 10 levels of IVR
4. Sticky agent
5. Secure and simple interface
6. Cross device and cross-platform
7. Multi-agent interface
8. Quick logins and payments
9. Call Recordings
10. SMS notifications
11. Customizable reporting

Benefits of Using Knowlarity SuperReceptionist IVR Solution

But it is not limited only to the above-mentioned industries. This IVR software offers customizable features that can be used by other businesses too, on customer demand. It has a plug n’ play functioning that takes only a few minutes to set up and start working. Users are allowed to track their progress and monitor the workforce individually and collectively in real-time. Super Receptionist Knowlarity also supports various call features like group calling, voicemail, etc. to improve the quality of service provided to the customer.

Why use Knowlarity?

Knowlarity is used by 6000+ businesses across 65+ countries. Some of the major reasons are:

1. A comprehensive marketing, sales, and customer support solution
2. Single platform for all communication channels
3. Customized options with easy and quick cloud deployment
4. Easy to scale as your business expands
5. Knowlarity CRM integration support for all popular CRMs like Zoho CRM, Salesforce, and Vtiger CRM

Unique Functionalities of Knowlarity SuperReceptionist IVR Solution

1. Cloud IVR: Saves time on manual forwarding of calls and routes calls to the right department
2. Missed Call: Free of cost for caller, lets you verify phone numbers during registration, and enables customers to sign up for SMS alerts
3. CTI solution: Integrate telephony with any software. Reduce average call handling time, place calls from the ticketing system or CRM, and get automatic customer details
4. Click to call: Instant calling widget, get in touch with leads instantly.
5. Super Toll Free: Increase enquiries by up to 40% with free calls. Use advanced analytics, call routing, whitelisting, and welcome greeting in different languages
6. K broadcast: Automated voice and text messages to get in touch with masses instantly

About Knowlarity SuperReceptionist App

Knowlarity SuperReceptionist mobile version by Knowlarity Communications is a call management and business CRM solution. It is available on both Android (SuperReceptionist apk ) and iOS phones after SuperReceptionist sign up.

Business Owners can

1. Monitor their business operations on the go.
2. Track their business performance health using Business Health Indicator’s analytics
3. Record customer calls and separate incoming calls as personal or official.
4. Know customers geographical location and who they are
5. Filter records by call type- missed, attended, outgoing or voicemail to understand your team’s efficiency
6. Save customer data securely, View/ update records, update customer discussions and start follow-ups in SuperReceptionist CRM
7. Check balance to make/ receive calls, and so on

Team Members/ Agents can

1. Organize/ schedule tasks with to-do lists, receive reminders on missed calls and follow ups.
2. Identify customers using caller ID pop-up
3. Connect with customers via Knowlarity click to call feature
4. Listen to previous conversation recordings on the go
5. Make descriptive notes about customer conversations and review them
6. Mark the status of every lead, and more

How Does Knowlarity Work

With SuperReceptionist Knowlarity, you get a personal telephone number for your business that your customers can use to connect to with your brand 24 x 7. A professional welcome message is played to greet customers when they call. Customers can select the extension from multi-level category menu to get in touch with the concerned person. They can also leave a voicemail.