About Knowlarity superreceptionist

Super Receptionist is a personal reception hosted virtually in a cloud telephony environment. It’s a hassle free platform to interact with customers with no human error. The software provides you with 10 digit toll free mobile number with pre-recorded greetings and menus. The caller can choose desired options to speak to the concerned person or can leave a voice-mail for you. SuperReceptionist requires no set-up cost or hardware and helps you project a big image of a professional company without losing important leads.

Specification

Deployment

  • Web

    web-based

Operating system

  • mac

    Mac OS

  • W

    Windows

Best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • All Industries

About Knowlarity Communications Pvt. Ltd.

Knowlarity Communication Pvt. Ltd. is a trusted brand with 15000+ businesses across 65+ countries. The company is one of the leading cloud communication provider to small, medium and large corporates and businesses. It delivers reliable and intelligent telephony solutions with its flagship product SmartIVR that smoothly process over a million calls an hour.
view more products by Knowlarity Communications Pvt. Ltd.

Features

  • Track personal mobile numbers with our cloud contact center solutions
    • Install the mobile app on your field agent’s phone to track previously untapped business communication. Track, hear and record conversations with our cloud call center solutions anytime, anywhere.
  • Set up our hosted contact center solutions easily and instantly activate
    • With our plug-n-play setup, you can activate your hosted contact center literally within five minutes of receiving the number. Managing calls has never been this fast & easy
  • Cloud contact center requires no equipment
    • Save on space and money. Say goodbye to traditional heavy PBX equipment and have a single number on the cloud represent your inbound call center.
  • Our hosted call center solutions offer enhanced caller experience
    • The hosted call center solution ensures real time updates for callers on wait time with personalized regional greetings, custom hold music & skill based agent routing basis caller’s location and purchase history.
  • IVR System available 24*7
    • Provide quick, uninterrupted support to your customers. Record all customer messages on voicemail on non-working hours and off days. You never miss a business lead with our cloud IVR solutions
  • Call recording, real time reports and analytics
    • Record all calls, maintain call logs and share the status of the call (connected/not connected/missed) on your IVR Number. Further push this data to your CRM or use the recordings for internal training purpose
  • Time-based call routing
    • IVR System automatically lets you route calls beyond working hours to your agents’ mobiles or activate voice messaging
  • Programmable extensions with multi-level IVR
    • Configure sophisticated IVR call flows with menu as well as multiple sub-menu options
  • Easy CRM integration
    • Maintain a caller database by recording details such as caller details, call duration, time, caller location, the conversation, etc. by integrating your IVR number with any CRM.
  • VIP IVR number
    • Choose your IVR number from a pool of international and domestic, toll free and virtual phone numbers
  • Sticky agent
    • With our smart hosted IVR service, connect one particular caller to the same agent for better customer experience
  • Blacklisting
    • Hosted IVR allows you to block unwanted callers while prioritizing important calls and clients
  • DND Filtering/Scrubbing
    • With DND Scrubbing, customers on DND will not receive updates from your company, saving you from any compliance troubles.
  • Live Analytics & Dashboard
    • Live Calls page has been been modified to show Agent Type. Agents On Call data will now show summary for Outbounds Calls also.Blended Agents receive Inbound Calls as well do Outbound Call Center Calling
  • Upload Phonebook
    • Upload your phonebook on the panel and feed data beforehand. Automate your whole outbound calling process and save time from feeding phone numbers again and again
  • Campaign Logs
    • Campaign logs show the status of running, completed and paused campaigns. Campaign logs can now be filtered using the Campaign Type filter. Outbound calling shows all the outbound call center type campaigns.
  • Agents Summary
    • With a singular dashboard, you can now change agents' availability status, the type of agent (inbound/outbound), type of call group and agent type.
  • Unprecedented Reach
    • Get in touch with millions of customers simultaneously through automated SMS and voice call bursts.More touchpoints=More leads=more conversions
  • Optimize Outbound Campaigns
    • Deploy automated outbound calling to make product announcements, promotional offers, follow ups, reminders and status updates for customers and more
  • Instant Customer Feedback
    • Outbound call center services are the fastest and the most cost effective way to reach out to your customers. Use automated outbound call to get instant customer feedback (Eg: Did you like X? Press 1 for ‘Yes and 2 for No) at zero cost to them
  • Personalized Automated Customer Experience
    • Knowlarity’s automated calling system can create a personalised user experience with human like voice quality of the message, voice modulation capabilities to emote feelings of sympathy and regional IVR
  • Increased Productivity
    • Boost agent productivity by automating tasks such as daily follow-ups, announcements & reminders. Your agents can now spend more time nurturing quality leads
  • Campaign Analytics
    • Know how your campaign fared, the number of response you got and other related data. Use these insights and startegize better
  • More leads with more toll free calls
    • An increased incoming call rate with a toll free number ensures up to 20% increase in your business pipeline
  • Build brand recall with your 1800 number
    • Create recall value for your business with our easy to remember toll free 1800 numbers
  • Improve customer satisfaction with our toll free number solutions
    • Your toll free number gives you free calling services. Address customer concerns and queries at zero cost to them
  • Use your toll free number to tap new markets
    • With your toll free number, ensure domestic and international reach for your business without the need for any onsite infrastructure
  • Build marketing campaigns with a toll free number
    • Attach multiple toll free numbers to different media and markets and track their individual performance. Conduct quick surveys, launch new products and get instant customer feedback
  • Enhance your credibility with the help of a toll free number
    • Be available 24×7 at your 1800 number. You automatically become a dependable business when customers can reach you any time of the day

Plans and Pricing

Web-based

Basic Plan

Rs. 10800.00 ( Per Year )

  • Web Interface
  • Mobile App
  • 128 Bit Security
  • Unified Management Basic IVR
  • Blacklisting
  • Welcome Greeting
  • Programmable Extension
  • Dynamic Greetings
  • Time Based Routing
  • Click-to-call
  • Voicemail
  • Advanced IVR
  • Multi-Language Message
  • Custom On-Hold Music
  • Multi Agent free Login API’s
  • Post Call Hooks(Hook API)
  • CRM Integration Reports & Alerts
  • Real-Time Analytics
  • Call Logs
  • Email Reports
  • SMS Acknowledgement
  • SMS Notification
  • Quick Dial Basic
  • Call Recording – 1 month

Advanced Plan

Rs. 19800.00 ( Per Year )

  • Product Interface
  • Web Interface
  • Mobile App
  • 128 Bit Security
  • Unified Management Basic IVR
  • Blacklisting
  • Welcome Greeting
  • Programmable Extension
  • Dynamic Greetings
  • Time Based Routing
  • Click-to-call
  • Voicemail
  • Advanced Call Forwarding
  • Advanced IVR
  • Multi-Language Message
  • Custom On-Hold Music
  • Custom SMS
  • API Multi Agent
  • Free Login
  • API’s Post Call Hooks(Hook API)
  • CRM Integration
  • Reports & Alerts
  • Real-Time Analytics
  • Call Logs
  • Email Reports
  • SMS Acknowledgement
  • SMS Notification
  • Quick Dial
  • Basic Customized Reports
  • Call Recording – 3 months

Premium Plan

Rs. 40200.00 ( Per Year )

  • Add on Features
  • QuickDial
  • Pick your VIP Number
  • International Number
  • Toll Free Number
  • Customer Sender ID

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