IVR software is a technology, which utilizes voice recognition and artificial intelligence technologies to provide instant responses to customer calls. IVR software is popularly used in banks, e-commerce, travel agencies and weather departments to answer frequent customer queries.
Last Updated on : 31 Jul, 2021
Found our list of IVR Software helpful? We’re here to help you make the right choice and automate your business processes. Let’s discover some of the essential factors that you must consider to make a smarter decision!
Cloud telephony or cloud calling is a type of cloud delivery model for communication where users can make and take calls from their desktop or mobile handsets. This unified communications as a service (UCaaS) model enables businesses to move their telephone systems (Private Branch eXchange or PBX) from office to cloud. The cloud telephony system runs with an internet connection and meets business needs through voice calling, auto-attendant, and an interactive voice response (IVR). The business voice services are run and managed by the host or a third-party operator.
Interactive voice response (IVR) is an automated phone system for interaction with users via voice and DTMF (dual-tone multi-frequency) tones input. Callers get access to the information through a voice response system containing pre-recorded messages without speaking to a live agent. The touch-tone keypad or speech recognition enables the selection of menu items for routing calls to topic specialists.
Call Management System (IVR) enables the resolution of common or frequent queries of callers without the intervention of live agents. IVR tools are used by small offices, multiple branches, contact centers, and call centers.
Automated menus for self-service allow callers to complete tasks without the assistance of agents. Callers navigate the branching menu structure by selecting options for their support issues and going to submenus where instructions for solving the issue are given. With automated call distribution (ACD) system, IVR helps route callers to the support agent based on their skills, performance metrics, and more so that the queries can be resolved quickly.
Cloud Telephony includes a wide range of services like multi-level IVR systems, call recording and monitoring, real-time call analytics, CRM integration, and so on. Some of the top cloud telephony service providers are:
|IVR Software Cost|
|Best IVR Software||Price||Ratings|
|Zeotel Virtual Receptionist||₹589 /Month||4.5|
|Cube Call centre Solution||₹177000 /Quantity||4.7|
Q1 - What is the best open source IVR software?
Some of the most-used open source IVR testing tools are:
Q2 - What is the IVR system cost?
You can get cloud based IVR system for small businesses at reasonably low prices. Please connect with our product experts to get customized IVR system quotes.
Q3 - How IVR software helps improve customer experience?
With button and voice prompts, customers can avoid the wait time and get answers to all their queries through recorded voices. For example, customers can check the status of their order, track their order or raise a refund request with integrated voice response systems.
Q4 - How is IVR helping the banking sector?
With IVR systems, all banking needs of customers can be answered automatically on the phone through pre-recorded answers and voice prompts
Q5 - What is IVR payment
IVR system helps with automated payment with the use of a smartphone securely without even involving a person. This is a great source for businesses to create value for customers and increase their revenue.
Q6 - FInd ivr system software nearby your cities.
Find the cloud telephony providers and IVR software is now available nearby you and in your city, find and get a free demo now.
Q7 - Find IVR sysytem software for suitable industries.
Find the best cloud telephony providers and IVR software for your industry and book now for customization.