VAgent Software Pricing, Features & Reviews
What is VAgent?
VAgent is an IVR software designed to manage call center operations. It is a cloud-based interactive voice response system, which allows organizations to route the calls across your service reps based on the customer’s query. The software facilitates 24/7 customer availability to manage business calls around the clock. The IVR solution helps users track and record every call and save it on to the cloud for the future training and cross-examination of an agent’s performance.
VAgent IVR solution’s call recording feature helps take voicemail requests for unattended calls and improve the quality of service. Further, this IVR solution allows agents to re-route the call instantly to the required departments. It provides call agents the complete control over how they wish to manage the calls to enhance their productivity. If an agent on call receives another call, he can transfer that extra call to the next available service representative.
VAgent IVR Software Features
Here is a quick overview of the core features offered by VAgent:
- Automated call recording
- Innovative call routing
- IVR solutions
- SMS alerts
- Greeting messages on call
- In-call transfer
- Integration
- Sticky agent
- Live call tracking
- Parallel calling
Why use VAgent IVR system for your call center operations?
VAgent provides top of the class services for call centres to manage their daily duties. The software also removes the inconvenience of self-hosting the workflow data of the office by hosting data on the cloud. This IVR software introduces an automated call recording facility, which allows call centers to record every interaction. VAgent is not limited to conducting daily operations of a call centre but also helps in improving the quality of service. It allows business owners to setup business hours to take agent calls. And, in case the customer calls at after the business hours, their voice will be recorded through voicemail system.
What is the price of VAgent IVR Software?
VAgent IVR software price is available on request. Please request a call to connect our sales experts.