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VAgent

Brand: Minavo Telecom Networks

  • 4.1

  • 6 Ratings

VAgent is an IVR software designed to manage call center operations. It is a cloud-based interactive voice response system, which allows organizations to route the calls across your service reps based on the customer’s query. The software facilitates 24/7 customer availability to manage business calls around the clock. The IVR solution helps users track and record every call and save it on to t...

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VAgent Software Overview

What is VAgent?

VAgent is an IVR software designed to manage call center operations. It is a cloud-based interactive voice response system, which allows organizations to route the calls across your service reps based on the customer’s query. The software facilitates 24/7 customer availability to manage business calls around the clock. The IVR solution helps users track and record every call and save it on to the cloud for the future training and cross-examination of an agent’s performance. 

VAgent IVR solution’s call recording feature helps take voicemail requests for unattended calls and improve the quality of service. Further, this IVR solution allows agents to re-route the call instantly to the required departments. It provides call agents the complete control over how they wish to manage the calls to enhance their productivity. If an agent on call receives another call, he can transfer that extra call to the next available service representative. 

VAgent IVR Software Features

Here is a quick overview of the core features offered by VAgent: 

  1. Automated call recording 
  2. Innovative call routing 
  3. IVR solutions 
  4. SMS alerts 
  5. Greeting messages on call
  6. In-call transfer 
  7. Integration 
  8. Sticky agent 
  9. Live call tracking
  10. Parallel calling 

Why use VAgent IVR system for your call center operations? 

VAgent provides top of the class services for call centres to manage their daily duties. The software also removes the inconvenience of self-hosting the workflow data of the office by hosting data on the cloud. This IVR software introduces an automated call recording facility, which allows call centers to record every interaction. VAgent is not limited to conducting daily operations of a call centre but also helps in improving the quality of service. It allows business owners to setup business hours to take agent calls. And, in case the customer calls at after the business hours, their voice will be recorded through voicemail system. 

What is the price of VAgent IVR Software?

VAgent IVR software price is available on request. Please request a call to connect our sales experts.

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Minavo Telecom Networks Company Details

Brand: Minavo Telecom Networks

Founded Year:  2013

Minavo has been helping 1000+ organizations manage their businesses for the past 5 years. As an organization we have grown with the latest tool set & the best & most hard working work force. From managing businesses to managing all telecom related needs Minavo offers all sorts of services.

Director/Founders Devesh Garg
Company Size 101-500 Employees

VAgent Pricing & Plans

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VAgent Features

  • icon_check Call Recording
    VAgent records calls attended by the agents and saves it on cloud.
  • icon_check Call Routing
    Call centres can smartly route the calls to concerned departments based on their queries.
  • icon_check IVR Facility
    The software offers smart and interactive IVR system which helps to provide support to the customers through automated voice
  • icon_check SMS Alert
    This IVR software generates customized text alerts for the post sales and other forms of communication with customers.
  • icon_check Internal Call Transfer
    This feature enables agents to transfer call to another service rep while being on a call.
  • icon_check CRM Integration
    VAgent can be used by sales companies too as it integrates with their CRM system for seamless transfer of data for managing calls
  • icon_check Sticky agent
    Sticky agent feature allows agents to track call history and immediately start interacting with those with whom they communicated
  • icon_check Live Call Tracking
    The software offers real-time call tracking to check all the calls going on at any given time.
  • icon_check Parallel Ringing
    This IVR software allows agents to receive calls parallelly and transfer those to the next available person in the team.
  • icon_check Voicemail
    Customers can leave a voicemail message for the agents during non-office hours or holidays.
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VAgent Specifications

Supported Platforms
Windows Windows
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
Contact Center
Business Specific
All Businesses
Business Size
Small Business Medium Business SMBs
Customer Support
Phone Email
Language
English
Training Resources
Videos

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VAgent Review

4.1

Out of 5

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Overall Rating

Based on
6 Verified Ratings

Rating Breakdown

  • Features 3.8
  • Value for Money 4.1
  • Ease of Use 4.4
  • Customer Support 4.0

86% Recommend this Product

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Can I create app widgets for VAgent?

Yes, VAgent allows call centers to create “Click2Call widgets” for easy usage through mobile and websites.

Can I use VAgent IVR software on iPhones?

No, VAgent is not available for iPhones. It is only available for Android smartphones.

Will I have to get a separate cloud subscription for VAgent?

This IVR software offers an in-built storage system with complete data security.

Can I get VAgent IVR software demo?

VAgent is available for demo at Techjockey. Please request a call to get your demo scheduled.

What types of outbound calling does VAgent support?

VAgent supports four types of outbound calling, these are: 1. Outbound calling with sound 2. Outbound calling with sound and DTMF 3. Outbound calling with call transfer and DTMF 4. Outbound calling with direct call transfer

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.