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Voxvalley IVR Solutions

Brand: Voxvalley Technologies Pvt. Ltd.

  • 4.4

  • 4 Ratings

  • Cloud-based white-label IVR system.
  • Uses AI for intelligent call routing.
  • Offers self-service and automation.
  • Scalable with robust security protocols.
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Starting Price
₹1,000 excl.GST
₹ 1,180 incl. GST

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Starting at ₹1,000
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Voxvalley IVR Solutions Software Overview

What is Voxvalley IVR Solutions?

Voxvalley IVR Solutions offers an Interactive Voice Response system, white-label and based on cloud computing, which is meant to automate the activities of the call center. It has speech-enabled technology and AI to provide smart self-service to the incoming callers.

This IVR software welcomes customers professionally and directs the calls to the respective team according to the input made by customers. This assists in cutting down the time taken by customers and effectively handles queries. It can easily be established and controlled anywhere in the world.

What are the Benefits of Choosing Voxvalley IVR Solutions over Others?

  • White-Label Solution: Provides a full branding platform, which gives businesses the option to offer the IVR as their proprietary system. This strengthens your brand name at all points of contact with customers.
  • AI-Powered Insights: It uses analytics and AI to extract insights based on interactions, which can be used to constantly refine automatic reactions. Such an information-based solution can be used to gradually shorten turnaround times.
  • Comprehensive API Suite: Offers highly scalable and programmable APIs to deeply customize and integrate well with existing workflows. This is a flexible nature that facilitates customized solutions to meet business processes that are unique.
  • Intuitive Drag-and-Drop Designer: Has a user-friendly visual call flow designer or editor so that anyone can create or modify any complex IVR call flows. This enables your team to make rapid changes and optimizations on its own.
  • Advanced Speech Recognition: Answers customer questions more quickly through self-service features that operate with advanced speech recognition software. It also interprets natural language properly to give a more intuitive caller experience.
  • True 24/7 Availability: Makes sure that business is ready to serve customers during inactive working hours with automated communications and voicemail features. This will ensure that you do not lose any leads or any emergency inquiries.
  • Easily Scalable Infrastructure: Enables companies to make large-scale or small-scale operations as well as scale in real-time without investing in the hardware. This is to make sure that your communication system expands with your business needs.
  • Real-Time Reporting: Gives real-time dashboards and reports to monitor and analyze call center activities and performance in real time. This not only allows proactive management, but also instant decision-making based on data.

Voxvalley IVR Solutions Pricing

The pricing of Voxvalley IVR Solutions starts from INR 1,000 at Techjockey.com. You can contact them for more information regarding the software.

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Voxvalley IVR Solutions Pricing & Plans

Basic
Key Features
  • Flexibility At Its Best
  • Skill-Based Routing
  • Easily Make IVR Adjustments
  • Reduce Operational Cost
  • Valuable Insights
  • API To Configure IVR Flow

Calculated Price

₹ 1000 Exclusive of all taxes

    • Quantity

      Quantity
      Quantity

    • Monthly

      Monthly
      Monthly

Key Features

  • Flexibility At Its Best

  • Skill-Based Routing

  • Easily Make IVR Adjustments

  • Reduce Operational Cost

  • Valuable Insights

  • API To Configure IVR Flow

Voxvalley IVR Solutions Features

  • icon_check Flexibility At Its Best
    Manage your cloud-based IVR system from anywhere, ensuring seamless operations and adaptability.
  • icon_check Skill-Based Routing
    Intelligently direct calls to the most qualified agents, enhancing efficiency and customer satisfaction.
  • icon_check Easily Make IVR Adjustments
    Utilize an intuitive drag-and-drop designer to build or modify IVR paths effortlessly.
  • icon_check Reduce Operational Costs
    Implement self-service options to address customer inquiries, minimizing the need for live agent assistance.
  • icon_check Valuable Insights
    Leverage AI-powered analytics to gain insights from interactions, refining automated responses.
  • icon_check API To Configure IVR Flow
    Use APIs to build single or multi-level IVR call flows, process DTMF inputs, and play dynamic voice messages.
  • icon_check Call Bridging
    Connect two callers seamlessly through an intermediary number, facilitating direct communication.
  • icon_check IVR Campaign
    Run automated voice call campaigns with customizable parameters like campaign time and retry attempts.
  • icon_check Multi-Level IVR
    Configure your number with a menu and different sub-menu options.
  • icon_check Time Based Routing
    Automatically route calls to agents' phones after hours.
  • icon_check Real-Time Reporting
    Track call center activities with live dashboards.
  • icon_check Text-to-Speech
    Converts text to a voice file to play on calls.
  • icon_check IVR File Upload
    Allows you to upload custom audio files to the server.
  • icon_check Voice Mail Empowerment
    Allows callers to leave messages during off-hours.
  • icon_check Omni-Channel Communications
    Part of a larger suite beyond voice.

Voxvalley IVR Solutions Specifications

Supported Platforms
Windows Windows
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Medium Business Enterprises SMEs MSMBs
Customer Support
Phone Email
Language
English
Training Resources
Videos

Voxvalley IVR Solutions Gallery

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Voxvalley IVR Solutions Review

4.4

Out of 5

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Overall Rating

Based on
4 Verified Ratings

Rating Breakdown

  • Features 4
  • Value for Money 4.5
  • Ease of Use 4.3
  • Customer Support 5

92% Recommend this Product

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Techjockey Trusted Reviews from Verified Users

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Voxvalley IVR Solutions Alternatives

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How much does Voxvalley IVR Solutions cost?

The pricing of Voxvalley IVR Solutions starts from INR 1,000 at Techjockey.com

Who uses Voxvalley IVR Solutions?

Voxvalley IVR Solutions is widely used by Businesses and Brands, Call Centers, Developers, IT Teams, and more.

How does Voxvalley IVR Solutions work?

Voxvalley IVR Solutions works by using a cloud-based platform to greet callers with automated menus and then intelligently routes their calls using speech recognition and AI-powered insights to the appropriate agent or self-service option.

Is the Voxvalley IVR Solutions software free?

No, Voxvalley IVR Solutions is not available for free.

Is Voxvalley IVR Solutions safe to use?

Yes, Voxvalley's cloud-based platform employs robust security protocols to ensure safe and reliable operation.

Can I customize the IVR for my brand?

Yes, it is a white-label solution, meaning you can fully brand it as your own proprietary system to maintain a consistent customer experience.

Does Voxvalley IVR Solutions offer any self-service options?

Yes, it leverages AI and speech recognition to provide intelligent self-service options, allowing customers to resolve common issues without agent assistance.

Does Voxvalley IVR Solutions offer a mobile app?

No, Voxvalley IVR Solutions does not offer any mobile app.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.