Agilis IVR

What is Agilis IVR?

Agilis IVR is an IVR software that answers calls, interacts with customers using menus, and helps route them to the right person or department. It helps businesses handle lots of calls efficiently and provides support 24/7, even outside regular hours.

Their IVR can work with both toll-free (1800) and standard 10-digit numbers, so customers can call without paying or use a regular phone line.

The system guides callers by offering clear choices and personalized messages, making it easy for customers to get help or information quickly. Features include fast call routing, real-time analytics, voice recognition, multi-level menus, and support in many languages.

By automating routine questions, Agilis IVR reduces wait times, improves satisfaction, and increases business efficiency. It's a flexible solution for companies wanting to save costs and scale up as their needs grow.

Why Choose Agilis IVR Software?

• Automated Call Routing: Directs calls to the right departments or agents, reducing wait times and improving customer satisfaction.
• Multi-Level IVR Menus: Allows complex call flows for precise assistance through multiple navigation levels.
• Voice Recognition Capabilities: Uses advanced voice recognition to interpret and respond to customer queries.
• Real-Time Analytics: Monitors and analyzes call data in real-time to improve service quality.
• 24/7 Availability: Provides round-the-clock support, even outside business hours.
• Cost Efficiency: Reduces operational costs by automating routine inquiries and minimizing live agent needs.
• Scalability: Easily scales to meet growing business demands without major infrastructure changes.
• Multilingual Support: Offers services in multiple languages for diverse customer bases.
• Customizable Greetings and Prompts: Tailors voice prompts and greetings to match brand tone.

Benefits of Agilis IVR Software

• Seamless Integration: Integrates effortlessly with existing CRM and ERP systems.
• Secure Data Handling: Ensures customer data security and compliance with standards.
• Enhanced First Call Resolution: Increases chances of resolving issues on the first call.
• Advanced Call Queuing: Prioritizes high-value or urgent calls to reduce wait times.
• Automated Surveys and Feedback: Collects customer feedback through automated surveys.
• Cloud-Based Deployment: Offers flexibility and reliability via cloud hosting.
• Disaster Recovery Capabilities: Minimizes downtime with built-in disaster recovery features.
• Reporting Tools: Provides detailed reports on call metrics and performance.
• Easy Maintenance and Updates: Simplifies maintenance and updates through centralized tools.
• User-Friendly Interface: Allows easy navigation and configuration with an intuitive interface.
• Dedicated Customer Support: Provides prompt, professional assistance from a dedicated team.

Agilis IVR Pricing

Agilis IVR price starts at INR 899 at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.