Top Selling Categories
See All- Video Editing Software
- Data Recovery Software
- Photo Editing Software
- Antivirus Software
- Accounting Software
- Call Recording Software
- CRM Software
- Manufacturing ERP
- Multi-Level Marketing Software
- Project Management Software
- Animation Software
- GST Software
- HR Software
- PDF Tools
- School Management Software
- Utility Software
- Designing Solution
- Graphic Design Software
- Plagiarism Checker
- Audio Editing Software
- Inventory Management Software
- Online Exam Software
- POS Software
- Hotel Management Software
- Pharmacy Software
-
Software Categories
-
Data Backup Software
Accounting Software
HR Software
Designing Solution
Food Service Management Software
Transport Management Software
Sales Force Automation Software
Data Analytics Tools
BPM Software
Collaboration Software
Cyber Security Software
- Network Security Solution
- Endpoint Security Software
- Data Security Software
- Email Security Software
- Mobile Security Software
- Password Management Software
- Identity Access Management Software
- Website Security
- VPN Software
- Antivirus Software
- Application Security Software
- Firewall Security Management Software
- Hardware Categories
- By Industry
- By Department
Hot Deals
- All Products
-
Buyer's Guide
-
Related Article
-
FAQs
15 Best Call Recording Software in 2020
Sort By
Supported Platforms :Deployment :
Exotel Call Recording Software What is Exotel Call Recording Software Exotel Call Recording Software is an IVR solution that ena...
PRICE ON REQUESTFeatures :Supported Platforms :Deployment :
Mcube What is MCube? MCube is an automated lead generation software; it works to boost your sales...
PRICE ON REQUESTFeatures :Supported Platforms :Deployment :
Call Finder What is Call Finder? Call Finder is one of the leading speech analytics solutions worldwide...
by CallFinder
PRICE ON REQUESTFeatures :Supported Platforms :Deployment :Supported Platforms :Deployment :
Exelysis Contact Center What is Exelysis Contact Centre? Exelysis Contact Centre is an innovative solution for the ...
by Exelysis
PRICE ON REQUESTFeatures :Supported Platforms :Deployment :Supported Platforms :Deployment :
CallSource What is CallSource? CallSource is a call recording software that is used to measure the performan...
by CallSource
PRICE ON REQUESTFeatures :Supported Platforms :Deployment :Supported Platforms :Deployment :
Korecall Call Recording Software What is Korecall Call Recording Software? Korecall is a call recording software that is used acro...
PRICE ON REQUESTFeatures :Supported Platforms :Deployment :
Versadial VSLogger What is Versadial VSLogger? Versadial VSLogger is a powerful call recording software that can be ...
by Versadial
PRICE ON REQUESTFeatures :Supported Platforms :Deployment :Supported Platforms :Deployment :
Business Call Recording Software What is Business Call Recording Software by Versadial? Business Call Recording Software by ...
by Versadial
PRICE ON REQUESTFeatures :Supported Platforms :Deployment :
TechAdvance Call Recording Solution What is TechAdvance Call Recording Solution? TechAdvance Call Recording Solution for call c...
by Tech Advance
PRICE ON REQUESTFeatures :Supported Platforms :Deployment :
VAgent What is VAgent? VAgent is an IVR software designed to manage call center operations. It is a clou...
PRICE ON REQUESTFeatures :Supported Platforms :Deployment :Related Categories
Compare Products
Last Updated on : 07 Aug, 2020
Buyer's Guide for Top Call Recording Software
Found our list of Call Recording Software helpful? We’re here to help you make the right choice and automate your business processes. Let’s discover some of the essential factors that you must consider to make a smarter decision!
What is Call Recording Software?
With call recording software, individuals and organisations can record telephonic conversations over a VoIP (Voice over IP) or PSTN (Public Switched Telephone Network) in a digital audio format. The software also comes with features like playback, storing, retrieving and sharing call recordings. The technology is easy to set up and can start running within minutes. Call recording software further ensures efficient management of calls with complete data security. All calls can be encrypted via an analogue signal to ensure that customer calls are not misused by external sources.
How to Use Call Recording Software?
Call recording is generally used by organisations for:
- Workforce management
- Liability protection
- Employee training
- Quality control
- Employee performance review
For instance, a customer service organisation or hospitality sector company invests in call recording software for employee performance review and quality control. And, call recording software is used for workforce management and liability protection by e-commerce companies. Even small businesses and start-ups use call recording software for training and quality monitoring purposes. Once conversations are recorded, they can be retrieved instantly with call recording software.
Once conversations are recorded, organisations can easily retrieve, playback and categorise recordings based on different criteria including the time and date of calls and call duration.
What Are the Unique Features of Call Recording Software for Call Centre
Call recording software helps record telephone in a digital audio file format. To be used for training and development purposes. These are some of the essential features of call recording software:
Performance monitoringCompanies can rate and monitor agents’ performances with the help of call recording software. It allows assessing the conversation of service reps with the customer, in terms of query resolution, customer expectation and providing value-added services.
Dispute resolutionCall recordings are vital instruments to resolve conflicts between companies and clients. In case of a discrepancy or a lawsuit, call recording software can prove to be a crucial piece of evidence to deliver a verdict.
Marketing Campaign EvaluationBy evaluating call recordings, companies can analyse the rate of success of their marketing campaigns and calculate queries per campaign.
Better customer experienceWith the help of call recording software, companies can study consumer behaviour and expectations and integrate those to provide services in a better manner.
Understanding the tone or the inclination of a customer is crucial when it comes to upselling. One mistake and you can lose a valuable client. For companies, especially small businesses and start-ups, where every single lead can make a huge impact, this risk is too much.
Compliance demonstrationAutomatic call recording software helps companies to monitor agent compliance to industry, legal and security guidelines.
Benefits of Call Recording Software
With the use of call recording software, you can easily determine the loopholes in customer processes and gain helpful insights to amend them. You can also measure the effectiveness of your customer service reps and improve your strategy accordingly.
Customer SatisfactionCall recording software can help companies understand consumer demand and ensure efficient execution of the different conflict scenarios. Every customer that calls your company, provides an opportunity to augment your sales and thus help your business grow. With the help of call centre call recording software, companies can understand the customers’ needs in a better manner. By observing calls, you can improve and emulate better customer service practices in your employees and improve customer satisfaction.
Effective Coaching of TeamsCall recording can provide a plethora of benefits to a company, including analysis and insights about the employees and grievance resolution. This also allows the end-user to gain a gist of the conversation and analyse the parts that can be worked upon. Voice call recording software enables businesses to provide necessary feedback to their employees about solving problems and dealing with different customer scenarios.
Detailed Call HistoryObserving the call history of customers would help you understand their queries in a better manner and enabling you to provide better customer service. With the help of length and frequency of calls, call history and other information; one can understand the breakdown of the query types and develop a more focussed procedure.
Improved Regulatory ComplianceIt also enables the company to keep a check on the conversational ethics and standards being maintained by the agents and executives. Apart from this, call recordings can help monitor tasks, such as transactions, orders, dispatch, and invoices being executed correctly by agents and executives.
Companies need to implement best business practices along with data protection of the clients. Auto call recording software’s features empower companies to adhere to the legal, service-level and industry guidelines.
This helps companies resolve disputes and make their stand against lawsuits. As voice recording software protects companies from legal hassles as well as save cost, it becomes a crucial tool for businesses.
Marketing AssessmentPhone call recording software helps with quality-monitoring so that an organisation can understand which tactics work and which doesn’t. Listening to the recorded calls allows the employees to understand and learn about the customers. You can study whether your marketing campaigns are effective or not.
You are able to identify the weak spots and take necessary steps to augment your strategy which will save both time and money. With this technology, companies can focus their marketing efforts and transform their marketing and sales processes. This ensures improved customer service and more ROI for your business.
Capture Missed or Forgotten DetailsWhile interacting with customers, it is crucial to listen actively and take notes of the issues and concerns discussed over the call. Without a call recording software, it becomes difficult to understand or remember what the customer said during the call due to a difference in accents or noisy background. But with call recording software for PC, catching all the points made by the customer becomes easy.
In addition, as call recording software allows agents to take notes during playback. So, service agents can be fully immersed in conversation with customers during the call and ensure an outstanding experience.
Raise the Standards of your Product or ServiceYou can also share call recordings with your product or R&D departments so that the respective departments can get a thorough idea about what customers prefer about a particular product and what needs improvements. These departments can then use this important data to improve the quality of the products and services, thus meeting the customer’s requirements and boosting sales.
Buyer's Guide for the Best Call Recording Software
In an organisation, especially a call centre, coaching agents are one of the most crucial components of the profession. With the help of coaching, reps can learn all the nuances of their job. Customer reps and sales professionals are often indulged in upselling, troubleshooting and conflict resolution. With access to the right information, your employees will be easily acquainted with different scenarios and get a thorough understanding of the nature of their job.
It is crucial because ultimately, it is the agents who will bring and retain the business while increasing customer satisfaction.
It is difficult if the supervisors and managers to monitor and coach the agents if they’re listening to only one side of the conversation. Without listening to the other side of the conversation, they might miss crucial tells and intent of the customer to which the agent can be prepared. The call recording technology was introduced to tackle the issue and is used widely in call centres, nowadays.
However, the technology employed in call centre software varies and when choosing the software, one must focus on the features that they want to use.Choose a call recording system with an intuitive interface
Companies should invest in a system which is easy to set up and operate, and which requires minimal or no training for the agents and supervisors to use. It’s preferable that the software has a clean UI and provides all the necessary functions such as agent details, customer details, supervisor segment, departments, teams, etc., with minimal effort. The easier the functionality of a system is, the more convenient it is for the employees to use.
Ensure the system you choose allows for call tagging
It can be tedious work to listen to and sort out hundreds of recorded calls every week. Hence, a system is required that can help the supervisors categorise and bookmark those calls so that it is easy for them to follow up on the cases easily.
With call recording software, categorising becomes easier. By tagging calls, supervisors are able to single out specific calls that require agent feedback, while it also acts as an important tool for security and privacy violations.
However, just the tags aren’t enough to make things systematic. You need an automatic call recording software which provides the supervisors with a tool to add notes and view the recording status.Look for a call recording system with robust search capabilities
Advanced search capabilities of call recording software can save a lot of time. When the supervisors monitor calls by various agents, they need a method to scan call recordings on the basis of agent name, caller ID, customer’s name or a number and the time of the call. The capacity to manage calls quickly with the help of the search feature will enable supervisors to gain insights and provide feedback effectively.
Saddling supervisors with complicated call recording technology may prove to be tedious and time-consuming. This might start to outdo the benefits of any other phone call centre software. To maximise efficiency, the software you choose must be easy-to-use and scalable, with comprehensive tagging and search facilities.Which is the Best Call Recording Software for Websites
- Versadial VSLogger
- Exotel
- Versadial
- CallHIppo
Call Recording Software Solution Cost
Call Recording System Software Price
Standard Starting Price ₹878.00 Advanced Starting Price ₹1750.00 Premium Starting Price Price On Request 
Call Recording Software
Top 20 Best Call Recording Apps for Android Phones 2020
Kalpana Arya
9 Mins read
“Calls may be recorded for training and quality purposes.” You must have heard this line while you called customer care to raise your concern about a product or to check its delivery status. But, are businesses doing this just for training purposes? Well, the reasons for recording customer calls...Read More
Call Recording Software FAQsA. No, you’re not required to buy new infrastructure to use a DMS. A Windows or Mac computer device will work just fine with a DMS. You can also integrate a DMS with tablets and smartphones.
A. Not at all. Dealership management software can be integrated with absolute ease, with your existing system. It can also work in tandem with other software, even though you won’t require any other solution if you use a DMS.
A. Although it’s called dealership management, workshop management software in India contains dedicated modules for spare parts management, workshop management, job card handling, inventory and billing. These are integral to any workshop, service centre & garage, making auto shop management software a useful solution for them.
A. When you purchase a DMS for your dealership, you’ll be trained by professionals who’ll guide you and your team through the solution. Additionally, there are user guides and tutorials that can be used to easily navigate and use this solution. So, no you won’t have to dedicate too much resource into training your staff in using auto shop management software.
A. Yes, it is. The purpose of a DMS is to automate essential dealership functions and simplify operation. Even if your employee size is minimal, you still stand to gain a lot for your dealership with DMS.
A. It depends on your requirement. An on-premise model is suited to dealerships with the capability to house IT servers and infrastructure, and with a dedicated IT team. Cloud model is for dealerships without a dedicated IT team or the requisite infrastructure. On-premise DMS can be a bit expensive, since it entails infrastructure purchase on top of license purchase & maintenance cost. A cloud model offers dealerships the ability to pay for the license without the added cost of infrastructure procurement.
A. Yes, you can purchase a DMS customised with just the features you require.
Top Trending Products
How to Buy a Product from Techjockey
Explainer Video
How to buy the right software from 15,000 options in just 2 minutesThis video helps you in choosing products, add to cart, billing address, payment methods & more.. a complete product journey from our website to your business.
Get additional discount on Registration for next purchase
Be updated about technology in your business
*Don't worry! We won't spam you.😊 God promise
Enter your email
-
Data Backup Software 
Endpoint Backup Solution 
Email Backup Software 
Saas Backup Solution 
Mobile Data Backup Software 
Data Recovery Software 
Accounting Software 
GST Software 
Expense Management Software 
Income Tax Software 
HR Software 
Payroll Management Software 
Attendance Management Software 
Leave Management Software 
Recruitment Management Software 
Applicant Tracking System 
Designing Solution 
Animation Software 
Audio Editing Software 
Video Editing Software 
Photo Editing Software 
ID & Photo Printing Software 
Desktop Publishing Software 
Audio Mixing Software 
Graphic Design Software 
3D Design Software 
Website Design Software 
Interior Design Software 
CAD Software 
Groundwater Modeling Software 
Fashion Design Software 
Cae Software 
Cam Software 
Floor Plan Software 
Architecture Design Software 
BIM Software 
Food Service Management Software 
Canteen Management System 
Dairy Management Software 
Sabzi Mandi Software 
Catering Management Software 
Transport Management Software 
Automobile Workshop Software 
GPS Vehicle Tracking System 
Logistic Software 
Courier Management Software 
Petrol Pump Management Software 
Supply Chain Management Software 
Fleet Management Software 
Toll Management Software 
Parking Software 
Sales Force Automation Software 
CRM Software 
Online Reputation Management 
Contact Management Software 
Marketing Automation Software 
Loyalty Management Software 
MLM Software 
Customer Feedback Management Software 
Order Management Software 
Sales Management Software 
Survey Tools 
Lead Management Software 
Real Estate CRM 
Mobile CRM Software 
Pharma CRM Software 
Travel Agency CRM Software 
Healthcare CRM Software 
Call Center CRM Software 
Sales CRM Software 
Data Analytics Tools 
Business Intelligence Tools 
Conversational AI Platform Software 
GIS software 
Speech Recognition Software 
Voice Analysis Software 
Cloud Analytics 
Predictive Analytics Software 
Stream Analytics 
Data Analysis Software 
Statistical Analysis Software 
Big Data Tools 
BPM Software 
Inventory Management Software 
Warehouse Management Software 
PLM Software 
Decision Management Software 
Robotic Process Automation Software 
Collaboration Software 
Remote Access Software 
Web Video Conferencing Software 
Web Conferencing Software 
Meeting Management Software 
Webinar Software Platforms 
Business Software During COVID-19 
Instant Messaging Software 
Cyber Security Software 
Network Security Solution 
Endpoint Security Software 
Data Security Software 
Email Security Software 
Mobile Security Software 
Password Management Software 
Identity Access Management Software 
Website Security 
VPN Software 
Antivirus Software 
Application Security Software 
Firewall Security Management Software 
Barcode Scanners 
POS Machine 
Biometric Device 
Server 
Storage Devices 
Laptops & PCs 
Printers 
Network Devices 
Micro ATM Devices 
Speakerphone 
Headset 
Agriculture 
Architecture 
Automobile 
E-Commerce 
Education 
Fashion 
Finance 
Healthcare 
Hospitality 
ITES 
Jewellery 
Legal 
Logistics 
Manufacturing 
Media House 
Pharmaceutical 
Real Estate 
Retail Software 
Sports & Lifestyle 
Tours and Travels 
Transportation 
Accounts
Administration
Cashier
Customer Service Support
Design
Finance
Hospitality - Tourism
Human Resources
IT
Legal
Marketing
Marketing Communication
Operations
Public Relations
Purchasing
Research & Development 
Sales
Supply Chain
Taxation
Training & Support
Google
