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Versadial VSLogger
Versadial VSLogger
Versadial VSLogger
Versadial VSLogger
Versadial VSLogger
Versadial VSLogger
Versadial VSLogger
V Play

Versadial VSLogger

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PRICE ON REQUEST

(4.9) (4 Versadial VSLogger Reviews)

66%

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About Versadial VSLogger

Versadial VSLogger Call Recording software helps in accurate call recording along with QC evaluation and review. Other highlighting features of this software are gamification dashboard, grade, and score call, and live team performance tracking. It also provides the feature for email recording and recording multiple lines. Additionally, you get detailed call reports to track and improve the performance of your employees during live phone calls. Plus, it provides unlimited access irrespective of the number of users.

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Versadial VSLogger Features

Our dashboard view allows managers to quickly see how their team or agents are performing. Quickly see if you are staffed correctly during peak hours to properly handle all incoming and outgoing calls. See which agents are outperforming others and create a fun and competitive environment within your business or call center.
The QC module makes it easy to grade calls as well as conduct general QC reviews. Create custom forms to suit your business model, send reviews to another manager or the employee for further training. Run Quality Control reports to monitor your employees’ progress and see if there is any room for improvement. 
Versadial provides custom integration with these tools, allowing you to seamlessly navigate between your established software and our recorder. Connect both systems to allow managers and users easy access to recorded details and customer information. All of our developers are in-house right here in Irvine CA; we have integrated with a number of other software providers and understand the daily demand and requirements for a seamless integration and user experience.
Run reports on all your recorded call data. Run yearly trends on all your audio channels/lines, get a complete report on your busiest time of the year and plan your hours accordingly. Find out what day of the week, or what time of the day you receive the most volume of calls. This allows managers to properly staff and schedule specific break times to better accommodate volume. Reducing the wait time for your customers on the phone, increasing their satisfaction and your overall performance.

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Versadial VSLogger Specifications

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Versadial VSLogger Reviews

66% Highly Recommended

OVERALL 4.9 star-icon

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Customer Feedback

Review

We love to hear from our buyers! If you have used the solution already, why not share your thoughts and help others make the right purchase.

Jaspal Singh

Position: User

Overall Rating

Ease of Use

Value for Money

Features

Support

They suggested several good matches

PROS :

CONS :

Aug 16 2018

ANIL SHARMA

Position: User

Overall Rating

Ease of Use

Value for Money

Features

Support

Highly recommend Techjockey

PROS :

CONS :

Aug 9 2018

Matt

Position: User

Overall Rating

Ease of Use

Value for Money

Features

Support

PROS :

CONS :

Aug 21 2018

Jim D.

Position: User

Overall Rating

Ease of Use

Value for Money

Features

Support

PROS :

CONS :

Aug 21 2018

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Versadial VSLogger FAQs

Versadial Solutions has been in the voice recording industry since 1994. We pride ourselves on our ability to offer cost saving and affordable call recording solutions to multiple industries. Our call recording software and complete call recording system can be tailored to meet your financial budget and functional needs.
It depends on your site configuration, recorded line(s) type and recording requirements. Our sales team will offer you all the possible options and help you select the best solution for your business.
Adding Users: You can add/remove users anytime you want. No need for extra hardware or software license required.

Adding Phone Lines: Adding extra phones might require extra hardware and /or software licenses. This depends on recording site configuration you selected. If recorder connected to PBX trunk lines, but you add only internal phones – no need for extra hardware or software on recorder side. If recorder connected to analog or digital PBX extensions (internal lines) and you add extra lines to record, you will need both extra hardware and extra software license.
VSLogger License VSLogger licensed per number of recorded channels/lines. You can change your phone system, type of the recorded lines, recording boards used to record etc. with no need for extra licensing, as long as total number of recorded lines stays the same.

Recorded Line Compatibility Your ability to use Versadial recorder with any new phone system can be affected by the recording hardware compatibility. Especially, if you record digital PBX extension lines. Our recording boards support vendor specific subsets of the PBX and phone models. You will not be able to reuse existing recording boards unless they support your new phone system and telephones model(s). If your new phone systems are not supported by existing recording boards, you can use boards from other hardware vendors (Versadial currently supports hardware from three different vendors).
Recordings can be accessed remotely through our Versadial Call Monitoring software.

Access to recordings are granted by recorder administrator. User access rights can be narrowed to specific channel(s). Action permissions (search, play, monitor download etc.) can also be granted/revoked individually. Permission based access can be very granular and flexible.

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