Versadial VSLogger

What is Versadial VSLogger?

Versadial VSLogger is a powerful call recording software that can be used for liability control, incident re-creation, and workforce optimization. The software has an inbuilt call monitoring system, along with quality control, coaching and screen recording tools. Users can search calls by transcriptions, notes, and other captured data.

With Versadial VSLogger, users can record digital, analog, ISDN, VoIP, PRI and other calls with ease. It also allows users to pause recordings for PCI and HIPPA compliance. All the calls are automatically backed up and stored in archives. Users can access their call recordings from any place at any time via a suitable web browser. This call recorder provides detailed call reports based on the recordings. It also ensures third-party verification recordings.

How is the speech analytics feature of the software helpful for its users?

The speech recording feature of versadial VSLogger software reduces the required time for conducting relevant searches. It analyzes the keywords within a record and highlights them when anyone conducts a search. This tool helps the managers of a company conduct instant searches for recordings and use them for training purposes. Speech analytics also enables users to identify any abusive language used by any customer and they can also keep a check on their agent’s behavior and choice of words at the same time.

Pricing of Versadial VSLogger

The pricing of Versadial VSLogger is available as per the needs and demands of the customer. If you are interested, you can request a callback. Our team will provide assistance regarding activation key, license renewal and others.

The Latest Version of Versadial VSLogger

The latest version of the software, that’s V4.9.2, is launched on 20th December 2019.

1. It fully focuses on SIPREC support.
2. With SIPREC, users can record all their VoIP calls more efficiently.
3. By utilizing the SIPREC protocols, users can record calls from multiple office locations and remote users within a single recorder.
4. The SIPREC mode of recording also eliminates the requirement for Port Mirroring and VPN Configurations within multiple sites.
5. The latest version also includes support for VoIP HFA protocol.
6. The makers have also resolved all the issues with VSLogger alarms.
7. With the latest version, users can configure alarms and notifications for non-stop activity time outs, no activity channels and non-stop activity channels.
8. Compatible Platforms of Versadial VSLogger
9. It is web-based software and can be accessed from any PC with a Windows operating system.

Alternatives of Versadial VSLogger

Due to any reason, if you are not satisfied with Versadial VSLogger, you can check out the features of Veeqo, Retailbean, Hitech BillSoft, etc. on our website. 

What are the benefits of using Versadial VSLogger?

The software provides a wide range of beneficiary features:

1. Regulation Compliance: The software offers a variety of call recording aids to ensure that the users’ business is completely compliant under regulations like HIPPA, PCI, Consumer Protection Act, Dodd-Frank ACT and more. Users can even mute or delete sensitive information from calls using this software.
2. Helps to improve customers experience: Versadial VSLogger provides granular search, live monitoring and playback options to its users. This enables them to keep a check on the customer service quality and detect any issues within those interactions on time.
3. Employee coaching and training: With this call recording software, users get access to live monitoring features, in-built custom reports and the playback option. They can use these tools for employee training and coaching purposes.
4. Incident investigation and recreation: Versadial provides solid proofs to its users by allowing them to record all their calls. The recordings can be used for future investigations and training.