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Versadial VSLogger

by : Versadial

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Versadial VSLogger
Versadial VSLogger
Versadial VSLogger
Versadial VSLogger
Versadial VSLogger
Versadial VSLogger
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Versadial VSLogger

by : Versadial

PRICE ON REQUEST

Brand: Versadial

Type: Software

Operating System: Windows

Free Trial Available: No

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Versadial VSLogger Software Overview

What is Versadial VSLogger?

Versadial VSLogger is a powerful call recording software that can be used for liability control, incident re-creation, and workforce optimization. The software has an inbuilt call monitoring system, along with quality control, coaching and screen recording tools. Users can search calls by transcriptions, notes, and other captured data.

With Versadial VSLogger, users can record digital, analog, ISDN, VoIP, PRI and other calls with ease. It also allows users to pause recordings for PCI and HIPPA compliance. All the calls are automatically backed up and stored in archives. Users can access their call recordings from any place at any time via a suitable web browser. This call recorder provides detailed call reports based on the recordings. It also ensures third-party verification recordings.

How is the speech analytics feature of the software helpful for its users?

The speech recording feature of versadial VSLogger software reduces the required time for conducting relevant searches. It analyzes the keywords within a record and highlights them when anyone conducts a search. This tool helps the managers of a company conduct instant searches for recordings and use them for training purposes. Speech analytics also enables users to identify any abusive language used by any customer and they can also keep a check on their agent’s behavior and choice of words at the same time.

Pricing of Versadial VSLogger

The pricing of Versadial VSLogger is available as per the needs and demands of the customer. If you are interested, you can request a callback. Our team will provide assistance regarding activation key, license renewal and others.

The Latest Version of Versadial VSLogger

The latest version of the software, that’s V4.9.2, is launched on 20th December 2019.

  1. It fully focuses on SIPREC support.
  2. With SIPREC, users can record all their VoIP calls more efficiently.
  3. By utilizing the SIPREC protocols, users can record calls from multiple office locations and remote users within a single recorder.
  4. The SIPREC mode of recording also eliminates the requirement for Port Mirroring and VPN Configurations within multiple sites.
  5. The latest version also includes support for VoIP HFA protocol.
  6. The makers have also resolved all the issues with VSLogger alarms.
  7. With the latest version, users can configure alarms and notifications for non-stop activity time outs, no activity channels and non-stop activity channels.
  8. Compatible Platforms of Versadial VSLogger
  9. It is web-based software and can be accessed from any PC with a Windows operating system.

Alternatives of Versadial VSLogger

Due to any reason, if you are not satisfied with Versadial VSLogger, you can check out the features of Veeqo, Retailbean, Hitech BillSoft, etc. on our website. 

What are the benefits of using Versadial VSLogger?

The software provides a wide range of beneficiary features:

  1. Regulation Compliance: The software offers a variety of call recording aids to ensure that the users’ business is completely compliant under regulations like HIPPA, PCI, Consumer Protection Act, Dodd-Frank ACT and more. Users can even mute or delete sensitive information from calls using this software.
  2. Helps to improve customers experience: Versadial VSLogger provides granular search, live monitoring and playback options to its users. This enables them to keep a check on the customer service quality and detect any issues within those interactions on time.
  3. Employee coaching and training: With this call recording software, users get access to live monitoring features, in-built custom reports and the playback option. They can use these tools for employee training and coaching purposes.
  4. Incident investigation and recreation: Versadial provides solid proofs to its users by allowing them to record all their calls. The recordings can be used for future investigations and training.

Versadial VSLogger Features

  • Dashboard The software features an advanced dashboard, with which managers can efficiently track the overall performance of their team and
  • Quality Management There is a QC module embedded within the software, which automatically grades calls and even conducts general QC reviews. Users
  • Integration The software offers advanced tools, allowing users to seamlessly integrate all the existing software used within their company
  • Analytics & Reporting By using Versadial VSLogger, users can quickly filter out calls based on keywords and key phrases. They can even monitor trends
  • Access Management Users can get access to their call recordings from anywhere by using a web browser.
  • Multiple Lines With this software, users can conduct multi-site recordings and even maintain multi-tiered security permission levels.
  • Multiple Phone Systems Users can conduct multiple phone recordings at the same time by using Versadial VSLogger.
  • Screen Capture The screen capture feature of the software enables managers to review the entire workflow of their employees. They can record up
  • Audio Playback The software has an inbuilt audio player that offers advanced audio playback control to its users. They can mix, speed up,
  • Daily Call Report The software provides daily call reports to its users and helps them in analyzing important business trends and statistics with

Versadial VSLogger Plans & Pricing

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Versadial VSLogger Gallery

ROI Explainer
Dashboard
Quality Management
Integration
Analytics & Reporting
Access Management
Multiple Lines
Multiple Phone Systems

Versadial VSLogger Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Language:
  • Windows
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • English

Versadial VSLogger Reviews

66%

Have recommended this product

Overall Score
4.8/5
Based on 4 Reviews
Features 4.6/5
Value for Money 4.8/5
Ease of Use 4.5/5
Customer Support 4.9/5
We love to hear from our buyers!

If you have used the solution already, why not share your thoughts and help others make the right purchase.

JS

Jaspal Singh

User

Overall
4.6/5
Features
5/5
Value for Money
4.6/5
Ease of use
4.1/5
Customer Support
4.9/5

“They suggested several good matches ”

Pros :

Cons :

Posted - Aug 16, 2018

AS

ANIL SHARMA

User

Overall
4.8/5
Features
4.7/5
Value for Money
4.7/5
Ease of use
4.1/5
Customer Support
4.9/5

“Highly recommend Techjockey”

Pros :

Cons :

Posted - Aug 9, 2018

M

Matt

User

Overall
5/5
Features
5/5
Value for Money
5/5
Ease of use
5/5
Customer Support
5/5

“”

Pros :

Cons :

Posted - Aug 21, 2018

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Versadial VSLogger FAQ

Q. Does Versadial VSLogger have a quality control feature? arrow

A. The software has an inbuilt quality control feature that helps managers keep track of the calls and grade them accordingly. It also provides reviews based on those calls.

Q. Is there hardware involved to record my calls? arrow

A. It depends on your site configuration, recorded line(s) type and recording requirements. Our sales team will offer you all the possible options and help you select the best solution for your business.

Q. How do i add new phones or users when i need to? arrow

A. Adding Users: You can add/remove users anytime you want. No need for extra hardware or software license required.

Adding Phone Lines: Adding extra phones might require extra hardware and /or software licenses. This depends on recording site configuration you selected. If recorder connected to PBX trunk lines, but you add only internal phones – no need for extra hardware or software on recorder side. If recorder connected to analog or digital PBX extensions (internal lines) and you add extra lines to record, you will need both extra hardware and extra software license.

Q. What happens if i change or i upgrade my phone system(s)? arrow

A. VSLogger License VSLogger licensed per number of recorded channels/lines. You can change your phone system, type of the recorded lines, recording boards used to record etc. with no need for extra licensing, as long as total number of recorded lines stays the same.

Recorded Line Compatibility Your ability to use Versadial recorder with any new phone system can be affected by the recording hardware compatibility. Especially, if you record digital PBX extension lines. Our recording boards support vendor specific subsets of the PBX and phone models. You will not be able to reuse existing recording boards unless they support your new phone system and telephones model(s). If your new phone systems are not supported by existing recording boards, you can use boards from other hardware vendors (Versadial currently supports hardware from three different vendors).

Q. Can everyone see the calls? arrow

A. Recordings can be accessed remotely through our Versadial Call Monitoring software.

Access to recordings are granted by recorder administrator. User access rights can be narrowed to specific channel(s). Action permissions (search, play, monitor download etc.) can also be granted/revoked individually. Permission based access can be very granular and flexible.

Q. Does Versadial VSLogger support multiple call recording formats? arrow

A. With the help of Versadial VSLogger, users can record ISDN BRI/PRI, Analog, digital PBX extensions and SIP trunk lines.

Q. Can I get a demo of Versadial VSLogger? arrow

A. Yes, techjockey provides an online demo of Versadial VSLogger. If you are interested, you can send us a demo request, and our team will contact you as per your scheduled time and date.

Q. What are the system requirements for installing Versadial VSLogger? arrow

A. ? RAM: 4GB ? Processor: Intel Core i5, 3.0GHz ? Hard Disk: 2 Hard Drives or 1 single but partitioned Hard Drive.

Q. Does Versadial VSLogger have a mobile app? arrow

A. Currently, Versadial VSLogger is only compatible with Windows PC devices.

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