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Exelysis Contact Center

Brand: Exelysis

  • 4.1

  • 5 Ratings

Exelysis Contact Centre is an innovative solution for the management of the communications framework. It assists in handling advanced telecom operations in complex environments, i.e., working of: Call centres (both inbound and outbound) Third-party API integration Unified communications Cloud implementations Cases that have high-security requirements Exelysis Contact Centre solution provides ...

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Exelysis Contact Center Software Overview

What is Exelysis Contact Centre? 

Exelysis Contact Centre is an innovative solution for the management of the communications framework. It assists in handling advanced telecom operations in complex environments, i.e., working of: 

  1. Call centres (both inbound and outbound)
  2. Third-party API integration
  3. Unified communications
  4. Cloud implementations 
  5. Cases that have high-security requirements 

Exelysis Contact Centre solution provides completely unique ways of handling calls. It sieves the calls based on the detailed breakdown of the caller’s identity and requirements, such as area, purpose, language, etc. These calls can be assigned further to the most appropriate agent. All this is done within seconds so that there is no lag. The call centre software creates an agent group that performs like a tag to mark calls and specify which agents are preferable for handling a call and with what level of priority. 

Why should I use Exelysis Contact Centre? 

Exelysis Contact Centre is one of the best call centre solutions. As the software is dense with features that allow users to visualize and design their operations with exceptional ease. This call centre solution uses a predictive algorithm to reduce the workload of a calling agent. The predictive dialling feature utilizes a unique algorithm which adapts to the quality of the outbound campaign with the help of statistical information gathered from the tasks. 

Exelysis Contact Centre enables call centres to put their best step forward in optimizing the workflow and mitigating operational discrepancies caused by uncontrollable factors. 

What features does Exelysis Contact Centre offers? 

Here is a quick overview of the features offered by Exelysis Contact Centre: 

  1. Intelligent queuing
  2. Effective predictive dialling 
  3. API integration 
  4. Modular IVR 
  5. Advanced Queuing system
  6. Agent grouping 
  7. Agent assignment 
  8. Preview dialling 
  9. Broadcast dialling
  10. Database control modules

What is the price of Exelysis Contact Centre? 

The price of Exelysis Contact Centre starts from Rs. 3800/- per user per month, the price may vary based on the customizations required. For more inquiries, please request a call. 

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Exelysis Contact Center Pricing & Plans

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Exelysis Contact Center Features

  • icon_check Cloud Based
     Exelysis Contact Centre uses cloud-based storage system to save all the workflow data and call recordings
  • icon_check Integration
    The software is able to integrate with third party APIs and shares data with convenience for seamless working. 
  • icon_check Inbound and Outbound Calls
    Exelysis Contact Centre assists in the management of both inbound and outbound calls. 
  • icon_check Call Management
    Exelysis Contact Centre offers efficient algorithm-based call management feature that assesses the reason of call and assigns the
  • icon_check Call Recording
    The software records all the calls made by the agents and stores it in the desired location of the user.
  • icon_check Call Routing
    This call centre software is able to route calls directly based on the queries of the caller.

Exelysis Contact Center Specifications

Supported Platforms
Windows Windows
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Medium Business SMBs
Customer Support
Email
Language
English
Training Resources
Videos

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Exelysis Contact Center Review

4.1

Out of 5

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Overall Rating

Based on
5 Verified Ratings

Rating Breakdown

  • Features 4.4
  • Value for Money 4.2
  • Ease of Use 4
  • Customer Support 3.9

96% Recommend this Product

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Can I get a demo for Exelysis Contact Centre?

Techjockey provides demo for Exelysis Contact Centre. Please request a call to get the demo scheduled.

How does Exelysis Contact Centre handle queues?

Exelysis Contact Centre does not hold static queues. All the calls tagged with an agent group are added to a dynamic queue. It work on FIFO basis.

How are integrations assembled in Exelysis?

All the APIs integrated in Exelysis Contact Centre are provided through .Net 4.0 assemblies.

Can I customize Exelysis Contact Centre?

Exelysis Contact Centre enables users to customize the solution according to their business requirements. They can create additional fields, add their business parameters, etc.

Can I use Exelysis Contact Centre solution for mobile phones??

No, Exelysis Contact Centre is not available for mobile devices as of now. Please watch this space for updates.

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  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.