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Oreka TR

Oreka TR

Brand: CallMiner(OrecX)

  • 4.1

  • 4 Ratings

Oreka TR is a call recording software for contact centers, VoIP providers and other communication providers. You can also capture audio of someone for speech analysis and voice biometrics. It aims at offering simplified and redefined recording solutions for its users. Some of the things you can do with Oreka Audio Capture are: Augment the existing recording solution Leverage third party analytica...

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Oreka TR Software Overview

What is Oreka TR?

Oreka TR is a call recording software for contact centers, VoIP providers and other communication providers. You can also capture audio of someone for speech analysis and voice biometrics. It aims at offering simplified and redefined recording solutions for its users.

Some of the things you can do with Oreka Audio Capture are:

  1. Augment the existing recording solution
  2. Leverage third party analytical solution
  3. Get audio and metadata access.

Some of the PBX partners of Oreka TR are Asterisk, Avaya, VICIdial, Metaswitch, Cisco, etc. It is totally GDPR compliant and easy to use. The call recording feature of this software helps one to improve communication with clients or customers and increase business profitability. This call recording software finds wide applicability across millions of users spread over 190+ countries. The latest version of Oreka TR is Oreka 1.7.

Why should users opt for Oreka TR?

OrecX offers an easily maintainable and usable call recording software, Oreka TR. Some of its unique features include:

  1. It is modular and scalable, which means it can perform under any amount of work pressure.
  2. The software is offered across both open-source and open-platform formats, which implies that it is cost-effective, flexible and agile, and also ensures data security.
  3. Oreka TR is easy-to-install and there are no additional costs for installation.

Pricing of Oreka TR

The price of Oreka TR is available on the request of customers. It is totally customizable. You can connect with our product experts through the “request a callback” option. We will provide assistance regarding the cost and renewal of your chosen plan, activation and license key.

How Is Oreka TR Useful for BPOs?

Oreka TR provides scalable and affordable contact center solutions for BPOs, allowing them to deliver the best services to their clients. This call recording and monitoring software help you to stay ahead of your rivals by virtue of a number of ‘open’ capabilities provided by its inbuilt tools. You can use the software to work anytime and anywhere without any proprietary hindrances. Some of the noteworthy points are:

  1. Open Recording Architecture
  2. Complete software customization with Open APIs (Web 2.0)
  3. The best practices of Open Standards - High Availability and Scalability
  4. Data Ownership through the Open Data Model of the software
  5. Database Agnostic, Server and Operating System.

Compatible Platforms of Oreka TR

The software is exclusively available for Windows OS and runs on Desktop.

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Oreka TR Pricing & Plans

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Oreka TR Features

  • icon_check Call Recording
    Oreka TR is a free open-source call recording software that can retrieve and capture calls through its inbuilt browser-based
  • icon_check Live Monitoring
    Users can evaluate an agent’s call based on certain key factors like activities and behaviours, to identify positive agent
  • icon_check Audit Trail
    The software offers total call recording for its users to capture 100% of the customer calls at half the price. It offers
  • icon_check Retention Management
     The total call recording feature of the software allows you to enjoy all the call recording capabilities that you need to
  • icon_check Analytics & Reporting
    The software helps in speech analytics to improve contact centre efficiency, customer experience, sales effectiveness and the
  • icon_check Screen Recording
    The total call recording feature of Oreka TR enables one to enjoy the rich benefits of call recording, which includes screen

Oreka TR Specifications

Supported Platforms
Windows Windows
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based Perpetual Perpetual
Suitable For
All Industries
Business Specific
All Businesses
Language
English

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Oreka TR Review

4.1

Out of 5

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Overall Rating

Based on
4 Verified Ratings

Rating Breakdown

  • Features 4.1
  • Value for Money 4
  • Ease of Use 3.8
  • Customer Support 4.7

87% Recommend this Product

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Can I get a demo of Oreka TR?

Yes, our technical team will provide you with a live demo of Oreka TR.

How does Oreka TR help in screen capture?

You can capture the complete interaction with your clients and get a 360-degree replay of the same. One can assess the top agent skills and performers and retrieve the desktop recordings that he or she needs.

What are the system requirements of Oreka TR?

OS: Windows 64 bit Hard Drive: High-speed Hard Drive (7200 RPM or faster) Virtualization: Yes Storage: Count 1.6 KBytes per second of recorded audio in GSM or any default format.

How does Oreka TR help in cloud recording?

Every call made by your staff is stored over the cloud for future replay to solve any dispute. Based on the IP address provisioning, one can implement cloud call recording. Some of the solutions offered by the software along with the cloud recording feature are, 100% call capture, live monitoring, call tagging, audit trail, call exporting, flexible cloud-based storage, etc. You can also search and categorize your recordings.

Is there a mobile app for Oreka TR?

No, there isn’t any mobile app version of Oreka TR as it is exclusively supported on Windows and runs on desktop only.

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