How can I create two folders in the attachments tab of a record via scripting when the record is created, so that both sets of attachments are kept within the one record?

Yes, there are software options to record incoming calls. Some of these are SpyHuman, eyeZy, VAgent, Call Recorder iCall, Recordeon, etc.

To save call recording from call recorder software, follow these steps:

• Open the application.
• Go to Recordings from the menu.
• Click on Download against the name of the required recordings.

To remove pincode in call recording software:

• Open the call recorder app.
• Go to the Navigation menu.
• Search for PIN protection.
• Switch the toggle off.

The popular software options for call monitoring are CallTrackingMetrics, CallSource, CallFire, Talkdesk, LiveAgent, etc.

 To record video calls on laptop with software, follow these instructions:

• Choose screen recording software. Apps like Screen Record, DU Recorder, TechSmith Camtasia, TechSmith Snagit, Screen Recorder Robot, etc. are available for this purpose.
• Select the video call window which needs to be recorded.
• Use the start button to begin the recording and the stop button to end it.
• Save and export it to the required folder.