Talkdesk Virtual Agent | Talkdesk CX Cloud™ Contact Center Platform

TalkDesk intelligent routing configuration

Talkdesk

Brand : TALKDESK

Be the first to Review
Write a Review
Have Questions?

Price On Request

Save Extra with 2 Offers

Save upto 28%, Get GST Invoice on your business purchase |
T&C
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
- the GSTIN of the user associated with their registered business, and
- the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.
Buy Now & Pay Later, Check offer on payment page.

Get Instant Expert
Advice
Safe & Secure
Payment
Assured Best Price
Guaranteed

Talkdesk Software Pricing, Features & Reviews

What is Talkdesk?

Talkdesk is an innovative cloud-based customer contact center solution. The software provides best-in-class tools to the companies so that their agents can remain connected with their customers without any disruptions. Talkdesk enables its users to deploy a flexible cloud contact center solution within 24 hours. The software also has an academy, known as Talkdesk Academy, which provides training and certificates to the user’s agents. With Talkdesk Boost, users can keep their on-prem ACD and allow agents to work from any preferable location. Talkdesk ensures that users can continue with their business at times when their agents can't come to the office.

How does Talkdesk provide a complete solution to customer engagement?

The software provides the broadest suite of native apps, helping users deliver outstanding customer experiences, thus building greater brand loyalty. It ensures that all the transitions across digital and phone channels are smooth and glitch-free. The customers will never have to repeat their information asked by users. Talkdesk also makes sure that while its users are communicating with their customers, the voice quality is crystal clear. You can even make customizations as per your requirements to reflect your brand culture. With Talkdesk, businesses can get connected with their customers through all possible channels, irrespective of time and place. The omnichannel includes SMS, chatbots and other popular messaging apps.

Pricing of Talkdesk

The pricing of the software is available as per the unique needs and requirements of the customer. If you are interested, you can drop in a callback request. You will also receive guidance regarding the product’s activation key. In case you are already using Talkdesk and are looking for license renewal, our customer care team is there to help you.

Latest Version of Talkdesk

The latest version of the software, V3.12 was released on 7th April 2020. Its unique features include -

Users can now relate all their inbound or outbound calls to their Salesforce accounts and manage leads, contacts, cases and opportunities in real-time.
The advanced search functionality along with intelligent algorithms of Talkdesk helps users in choosing the correct entity with which they can relate.
A new salesforce dialer is included using which you can automatically dial down a list of Salesforce records. You can even pause and resume the call list while it is being dialed.
As an admin, you can generate the specimens of Talkdesk Activity data as per your requirements.

Compatible Platforms of Talkdesk

Talkdesk is a web-based software. It can be accessed from Windows, Mac OS, Android and iOS devices.

What are the benefits of using Talkdesk?

The software offers a wide variety of features which are beneficial to its users -

Simple Setup: Users can connect Talkdesk with 30+ contact center software integrations by using their own account information.
Automate Workflows: The software automates call center workflows, thus saving the valuable time of representatives who don’t need to worry about repetitive tasks.
Talkdesk Agent: With the software, users get the flexibility to handle client calls from anywhere or on their desktop.
Timely Synchronization: The software automatically synchronizes the data of the clients and displays it on the user’s desktop screen.
Performance Tracking: Talkdesk provides intelligent dashboards with which the supervisors can track the engagement rate of their employees. They can also automate team challenges to promote peer recognition.
Keyword Detector: The software is equipped with advanced speech analytics and keyword detector, which helps users gain insights about their client’s sentiments. They can use the keywords to analyze current business trends and make important business-related decisions.