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TeleCMI

Brand: TeleCMI Technologies Pvt. Ltd.

  • 4.3

  • 7 Ratings & 1 Review

With powerful automation, real-time AI, and 24/7 reliability, TeleCMI Cloud Contact Center is more than just a calling tool. It's a complete solution to modernize your business communication.

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Starting Price
₹734 excl.GST
₹ 866 incl. GST

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TeleCMI Software Overview

What is TeleCMI Cloud Contact Center?

TeleCMI Cloud Contact Center is an AI-powered cloud-based communication platform built for modern customer engagement. This Cloud Telephony Solution is designed to meet the needs of growing businesses and large enterprises.

It unifies voice, WhatsApp conversation, and CRM integrations. This IVR software creates a single command center for inbound and outbound customer interactions.

Backed by 7+ global data centers, 99.99% uptime, 500+ analytics metrics, and 150+ powerful features, TeleCMI empowers remote and in-office teams. It aids faster delivery responses, personalized conversations, and measurable productivity, without relying on multiple tools.

Whether it’s managing sales calls, support queries, or proactive campaigns, TeleCMI’s cloud contact center brings flexibility, intelligence, and control to every customer interaction

Why Choose TeleCMI Software?

  • AI-Powered Automation: Automate routine call handling, enhance first-call resolution (FCR), and support agents in real time with intelligent voice AI and smart call routing.
  • WhatsApp Integration: Engage customers instantly over WhatsApp, initiate conversations, respond to queries, and track chat history, all within the same platform.
  • Post-Call Analytics: Get deep insights after every interaction, track call outcomes, agent performance, and sentiment trends to drive continuous improvement.
  • Unified Platform: Manage voice calls, WhatsApp chats, team productivity, and customer journeys from a single, cloud-native dashboard.
  • Enterprise-Grade Reliability: Ensure uninterrupted operations with 99.99% uptime, global infrastructure, and ISO-certified security standards.
  • Flexible Deployment: Onboard your team in just 15 minutes, no hardware required. Perfect for hybrid, remote, and on-premise teams.
  • CRM & Tool Integrations: Connect seamlessly with over 170+ CRMs and business tools like Zoho, Leadsquared, HubSpot, and Pipedrive for better context and efficiency.

Benefits of TeleCMI Cloud Contact Center

  • Boost Agent Efficiency: Real-time script suggestions, live coaching, and AI-assisted call handling reduce AHT and increase call resolution rates.
  • Omnichannel Engagement: Centralize conversations across voice and WhatsApp for consistent customer experiences.
  • Built to Scale: From startups to enterprises, scale your contact center operations with features like call queues, intelligent routing, and open APIs.
  • Secure & Compliant: TLS encryption, two-factor authentication, SAML-based SSO, and granular access controls keep your data safe.
  • Actionable Insights: Get detailed reports on call flow, agent performance, SLA metrics, and sentiment trends with advanced analytics.

Pricing of TeleCMI

TeleCMI pricing starts from INR 734 per month/user at techjockey.com. Choose from three scalable plans to suit your business size and communication volume:

 

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TeleCMI Technologies Pvt. Ltd. Company Details

Founded Year:  2016

TeleCMI is a leading cloud communication provider, empowering over 3,500 global businesses with scalable, secure, and intelligent calling solutions.

Director/Founders Murugan Pandian
Company Size 101-500 Employees

TeleCMI Pricing & Plans

Basic
Key Features
  • Call Cost Rs. 0.59p/min
  • 1,000 Free Minutes
  • Minimum 4 Users
  • Call Recording 1 Year
  • CDR (Call Detail Records) Upto 1 Year
  • 1 DID Number

Calculated Price

734 Exclusive of all taxes
    • Users

      Users
      Users
    • Monthly

      Monthly
      Monthly

Key Features

  • Call Cost Rs. 0.59p/min

  • 1,000 Free Minutes

  • Minimum 4 Users

  • Call Recording 1 Year

  • CDR (Call Detail Records) Upto 1 Year

  • 1 DID Number

TeleCMI Features

  • icon_check Intelligent IVR System
    Guide your callers through a smart multi-level menu to ensure they connect with the right department or agent instantly today.
  • icon_check Live Call Monitoring
    Allow supervisors to listen to live conversations silently to ensure quality assurance and provide real-time agent training.
  • icon_check Secure Number Masking
    Protect the privacy of both your agents and customers by hiding personal phone numbers during every business interaction.
  • icon_check Real-Time Call Analytics
    Access a visual dashboard to track missed calls, wait times, and agent productivity metrics to improve your team performance.
  • icon_check Queue Management
    Reduce caller frustration by placing customers in a virtual queue with music and automated updates on their wait position.
  • icon_check Call Flow Builder
    Design complex incoming call routes using a simple drag-and-drop interface without needing any technical coding skills.
  • icon_check CRM Integration
    Connect your phone system with over 70 popular CRMs like Zoho, HubSpot, and Salesforce to sync your customer data fast.
  • icon_check Smart Call Routing
    Route inbound calls based on agent skill, language, customer history, or intent, ensuring better CX.
  • icon_check Call Monitoring Tools
    Support agents with live call barging, call whispering, and call monitoring capabilities.
  • icon_check Call Masking
    Protect customer and agent privacy by masking phone numbers during conversations, ensuring secure communication.
  • icon_check Unified Analytics Dashboard
    Access 500+ performance metrics, including SLA tracking, agent productivity, call quality, and queue trends.
  • icon_check App Integrations
    Integrate with CRMs like Zoho, Leadsquared, HubSpot, and tools like Slack, Zapier, and 170+ other business applications.
  • icon_check Call Recording & CDR
    Record all calls for 12 months with detailed call logs, searchable archives, and full compliance controls.
  • icon_check Security & Compliance
    TLS encryption, 2FA, SAML SSO, and user-role permissions ensure data integrity and platform security.
  • icon_check Omnichannel Inbox
    Handle calls & WhatsApp chat from one interface. Track the complete customer journey across all channels.
TeleCMI Demo Video play icon

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Watch the demo video to explore key features, real workflows, and how the software fits your business needs.

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TeleCMI Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows iOS iOS Android Android MacOS MacOS Linux Linux
Devices
Desktop Desktop Mobile Mobile Tablet Tablet iPad iPad
Deployment
Cloud-Based Cloud-Based
Suitable For
Contact Center
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises SMBs SMEs Freelancers
Customer Support
Phone Email Live Chat
Language
অসমীয়া English हिन्दी ಕನ್ನಡ മലയാളം मराठी தமிழ் తెలుగు
Integration
API Integration
Training Resources
Live Online Documentation Videos
AI Features
AI Integrated
Technology
Next Generation
Compliance Regulation
COPPA HIPAA

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TeleCMI Review

4.3

Out of 5

img

Overall Rating

Based on
1 Verified Review

Rating Breakdown

  • Features 4.0
  • Value for Money 4.5
  • Ease of Use 4.4
  • Customer Support 4.3

90% Recommend this Product

Add Review

TeleCMI Video Review

youtubeVideoId

4.3

“RAAHO Logistics Shares Their TeleCMI Experience”

Review by: Muralidharan C

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How much does TeleCMI Software cost?

TeleCMI pricing starts from INR 734 per month/user at techjockey.com.

Is there a mobile app available for TeleCMI Software?

No, TeleCMI doesn’t offer any mobile apps for iOS and Android.

Which operating systems are compatible with TeleCMI Software?

TeleCMI is compatible with Linux, Windows, and macOS (via browser) as it is 100% web-based and doesn’t require on-premise deployment.

Does TeleCMI Software offer a free trial?

Yes, TeleCMI Software offers a free trial to let you try all features without charge.

How does TeleCMI Software function?

TeleCMI is a cloud-based business phone system and virtual call center software that functions by leveraging the internet for communication and call management.

Who uses TeleCMI Software?

All businesses like BPO, SaaS, Healthcare, Real Estate, EdTech, FinTech, and more, with preferences in contact centre and IVRs, use TeleCMI contact centre CX. This is suitable for Small businesses, Startups, Medium businesses, Enterprises, SMBs, SMEs, MSMBs, and MSMEs business sizes.

Is a free demo available for TeleCMI Software?

Yes, TeleCMI offers a free online demo for its cloud PBX and contact center software.

Is TeleCMI Software available for free?

TeleCMI offers a free trial, allowing users to explore the platform's features before committing to a paid plan. However, TeleCMI does not have a free, lifetime plan.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.