Small Business
Designed for startups and growing businesses
Brand: Servetel Communications
Servetel is a cloud-based business call management software that ensures round the clock communication between your business and customers. This cloud telephony solution includes functionalities like virtual number, IVR, toll free number, voice broadcasting and missed call service. Servetel cloud management solutions’ interactive dashboard highlights the activities of your call centre team and ...
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Brand: Servetel Communications
Founded Year: 2017
Servetel Communications Private Limited
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Small Business
Designed for startups and growing businesses
Medium Business
Built for business growth and flexibility
Enterprises
Designed for complex and large-scale business needs
3.5
Out of 5
Overall Rating
Based on
6 Verified Reviews
Rating Breakdown
61% Recommend this Product
Add ReviewCustomer sentiment towards Servetel is mixed, with some users praising its user-friendly interface and cost-effectiveness as a cloud-based call management solution. Many appreciate the smooth implementation and functionality, particularly in larger companies. However, there are significant complaints regarding unprofessional management practices, sudden price hikes, and poor customer support, leading to dissatisfaction among smaller businesses. While some users have had positive experiences, the negative feedback highlights critical issues that potential customers should consider.
Pros
"The software implementation is smooth and straightforward. Also, it is very user-friendly and easy to use."
Cons
"Bad customer support is afraid of picking up customers' calls. Random policies"
"Very unprofessional team. Can increase prices at any time and disconnect services at any time they like."
"I have been using this software for 2 years but haven’t ever experienced any disadvantages or shortcomings of it."
Mar 1, 2024
Techjockey Verified
“Unprofessional company with random dictator policies on customers”
Servetel was a good company now their management has mood swings and they cancel any plans and ask customers to pay 4 times of current plan without any prior notice or notifications. This can be legally challenged also but who have got time to run after them.
Pros
Now none
Cons
Bad customer support is afraid of picking up customers' calls. Random policies
Reason to switch
Customer Service
Dec 11, 2023
Techjockey Verified
“It is extremely unprofessional”
Beware of the 'new' Servetel. We had a wonderful experience with Servetel for 3 years. However, they suddenly informed me that they will disconnect my current plan 2 months before the expiry and quoted a price which was 8-times that of the price of previous plan. When I protested that the price escalation is too much and that they cannot discontinue a plan before its expiry, they immediately terminated my services. Fortunately, it was easy for us to switch, and we did that immediately. But it left a very bitter taste
Pros
Reasonable service. Nothing extraordinary though.
Cons
Very unprofessional team. Can increase prices at any time and disconnect services at any time they like.
Reason to switch
Knowlarity increased its prices in 2019. But they did it in a far more professional manner compared to Servetel.
Apr 11, 2023
Techjockey Verified
“Overall good product and suits to our business.”
Pros
The software implementation is smooth and straightforward. Also, it is very user-friendly and easy to use.
Cons
None as of now
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Servetel’s dashboard allows users to monitor live agents, check ongoing activities and campaign status across various departments.
Yes. With the help of the inbuilt IVR system, organisations can greet their callers by playing pre-recorded messages.
Yes, Servetel is available for an online demo at techjockey.com
Servetel can be integrated with Freshdesk, Leadsquared, Zoho CRM, Salesforce, Pipedrive and more.
Yes, Servetel has a dedicated mobile app for iOS and Android devices.
The software includes a host of functionalities like IVR, Click to Call, Cloud IVR, Virtual Call centre and more.
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2M+ Happy Customers
Terms and Condtions
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.
For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
the GSTIN of the user associated with their registered business, and
the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.
Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.
Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.
Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.
To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.