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Servetel

Brand: Servetel Communications

  • 3.5

  • 6 Ratings & 6 Reviews

Servetel is a cloud-based business call management software that ensures round the clock communication between your business and customers. This cloud telephony solution includes functionalities like virtual number, IVR, toll free number, voice broadcasting and missed call service. Servetel cloud management solutions’ interactive dashboard highlights the activities of your call centre team and ...

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Servetel Software Overview

What is Servetel?

Servetel is a cloud-based business call management software that ensures round the clock communication between your business and customers. This cloud telephony solution includes functionalities like virtual number, IVR, toll free number, voice broadcasting and missed call service. Servetel cloud management solutions’ interactive dashboard highlights the activities of your call centre team and assists with agent scheduling, live call monitoring and call routing.

Other notable features of Servetel cloud telephony solution are automated calls, transactional SMS, press 1 campaign, hosted PBX, multi-level IVR, voice broadcasting and OTP service.

How Does Servetel Help Manage the Communication with Customers?

  1. Toll-Free Number: Toll-free numbers help companies gain brand reputation and also attract more customers by offering them the benefit of getting information freely.
  2. Virtual Number: Affordable mobile numbers are provided by the software to manage calls. These numbers are also designed to simplify campaign tracking.
  3. IVR: Servetel is available with an Interactive Voice Response feature that helps companies reduce dependency on agents for answering the calls.
  4. Missed Call Service: Helps run multiple missed call campaigns and connect with customers without any cost.
  5. Voice Broadcasting: Companies can easily send voice messages to a huge audience with little effort in a short time.

Pricing of Servetel

The price of Servetel is available on request.Feel free to generate a callback request with the technical team of Techjockey to get access to accurate pricing related information accordingly.

Why Choose Servetel Cloud Management Solution

  1. 99.99% Uptime Guarantee: The software offers a 99.99% Service Level Agreements (SLA) backed uptime with N + 1 redundant infrastructure.
  2. 24x7 Customer Service: Servetel promises hassle-free customer service through live chat, email and call.
  3. Cloud Telephony Suite: It provides access to an advanced cloud telephony suite talong with free SMS and call credit options.
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Servetel Communications Company Details

Founded Year:  2017

Servetel Communications Private Limited

Director/Founders Karan Chhabra
Company Size 1-100 Employees

Servetel Pricing & Plans

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Servetel Features

  • icon_check Webhook Integration
    Active webhook integration facility offered by Servetel, enables accurate business decisions in real-time.
  • icon_check Agent Scheduling
    Admins can schedule call routing to agents over the IVR, as per their availability dates on the roaster.
  • icon_check Call Recording
    Record customer conversations for monitoring, quality control and performance review.  
  • icon_check Call Forwarding
    It forwards business calls to the most suitable agent for a query and helps businesses the most out of every opportunity.
  • icon_check Number Masking
    Servetel promises complete privacy by offering temporary virtual telephone numbers to both parties. 
  • icon_check Call Routing
    Callers are connected to the right agent to ensure quick query resolution.
  • icon_check Real Time Analytics
    Companies get access to real-time analytics that can be used to track the overall performance of your call centre team.
  • icon_check Live Call Monitoring
    Monitor every call between an agent and a customer with the help of a remote admin portal.  
  • icon_check SMS Alert
    Receive accurate SMS alerts about all received calls and missed calls to grab every business opportunity.
  • icon_check User Friendly
    A user-friendly dashboard facilitates intelligent monitoring of the activities and performance of customer service agents. 
  • icon_check Real-Time Reports
    Real-time reports about customer service helps businesses improve their performance.  
  • icon_check CRM Integration
    Ensure quick communication with prospects and customers using Servetel and CRM integration.
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Servetel Specifications

Supported Platforms
Windows Windows iOS iOS Android Android MacOS MacOS Windows(Phone) Windows(Phone)
Devices
Desktop Desktop Mobile Mobile Tablet Tablet iPad iPad
Deployment
Cloud-Based Cloud-Based
Suitable For
Contact Center
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises SMBs SMEs MSMBs MSMEs
Customer Support
Phone Email Communities Forums
Language
English
Training Resources
Videos

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Servetel Reviews

3.5

Out of 5

img

Overall Rating

Based on
6 Verified Reviews

Rating Breakdown

  • Features 3.7
  • Value for Money 3.3
  • Ease of Use 3.6
  • Customer Support 3.4

61% Recommend this Product

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Pros

  • "The software implementation is smooth and straightforward. Also, it is very user-friendly and easy to use."

    Karan Singh Apr 11, 2023

Cons

  • "Bad customer support is afraid of picking up customers' calls. Random policies"

    KunalMar 1, 2024

  • "Very unprofessional team. Can increase prices at any time and disconnect services at any time they like."

    AbhishekDec 11, 2023

  • "I have been using this software for 2 years but haven’t ever experienced any disadvantages or shortcomings of it."

    Ajay Singh Sep 11, 2022

Kunal

Chief Executive Officer

Industry: Computer & Network Security

1

Reviewed on: Mar 1, 2024

Techjockey Verified

“Unprofessional company with random dictator policies on customers”

Servetel was a good company now their management has mood swings and they cancel any plans and ask customers to pay 4 times of current plan without any prior notice or notifications. This can be legally challenged also but who have got time to run after them.

Pros

Now none

Cons

Bad customer support is afraid of picking up customers' calls. Random policies

Switched from Easy Solution

Reason to switch

Customer Service

Abhishek

Founder

Industry: Banking

1.7

Reviewed on: Dec 11, 2023

Techjockey Verified

“It is extremely unprofessional”

Beware of the 'new' Servetel. We had a wonderful experience with Servetel for 3 years. However, they suddenly informed me that they will disconnect my current plan 2 months before the expiry and quoted a price which was 8-times that of the price of previous plan. When I protested that the price escalation is too much and that they cannot discontinue a plan before its expiry, they immediately terminated my services. Fortunately, it was easy for us to switch, and we did that immediately. But it left a very bitter taste

Pros

Reasonable service. Nothing extraordinary though.

Cons

Very unprofessional team. Can increase prices at any time and disconnect services at any time they like.

Reason to switch

Knowlarity increased its prices in 2019. But they did it in a far more professional manner compared to Servetel.

karan singh

Associate

Industry: E-commerce User since: 1-2 years

4.5

Reviewed on: Apr 11, 2023

Techjockey Verified

“Overall good product and suits to our business.”

Pros

The software implementation is smooth and straightforward. Also, it is very user-friendly and easy to use.

Cons

None as of now

See All Servetel Reviews

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How does the intuitive dashboard of Servetel turn out to be helpful?

Servetel’s dashboard allows users to monitor live agents, check ongoing activities and campaign status across various departments.

Is it possible to incorporate pre-recorded message within Servetel?

Yes. With the help of the inbuilt IVR system, organisations can greet their callers by playing pre-recorded messages.

Can I get a Servetel demo online?

Yes, Servetel is available for an online demo at techjockey.com

Can Servetel be integrated with third party applications?

Servetel can be integrated with Freshdesk, Leadsquared, Zoho CRM, Salesforce, Pipedrive and more.

Is there any Servetel app?

Yes, Servetel has a dedicated mobile app for iOS and Android devices.

How does Servetel help with call management?

The software includes a host of functionalities like IVR, Click to Call, Cloud IVR, Virtual Call centre and more.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.