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Servetel

Brand : Servetel Communications

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Servetel is a cloud-based business call management software that ensures round the clock communication between your business and customers. This cloud telephony solution includes functionalities like virtual number, IVR, toll free number, voice broadcasting and missed call service. Servetel cloud m... Read more

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Servetel Software Pricing, Features & Reviews

What is Servetel?

Servetel is a cloud-based business call management software that ensures round the clock communication between your business and customers. This cloud telephony solution includes functionalities like virtual number, IVR, toll free number, voice broadcasting and missed call service. Servetel cloud management solutions’ interactive dashboard highlights the activities of your call centre team and assists with agent scheduling, live call monitoring and call routing.

Other notable features of Servetel cloud telephony solution are automated calls, transactional SMS, press 1 campaign, hosted PBX, multi-level IVR, voice broadcasting and OTP service.

How Does Servetel Help Manage the Communication with Customers?

  1. Toll-Free Number: Toll-free numbers help companies gain brand reputation and also attract more customers by offering them the benefit of getting information freely.
  2. Virtual Number: Affordable mobile numbers are provided by the software to manage calls. These numbers are also designed to simplify campaign tracking.
  3. IVR: Servetel is available with an Interactive Voice Response feature that helps companies reduce dependency on agents for answering the calls.
  4. Missed Call Service: Helps run multiple missed call campaigns and connect with customers without any cost.
  5. Voice Broadcasting: Companies can easily send voice messages to a huge audience with little effort in a short time.

Pricing of Servetel

The price of Servetel is available on request.Feel free to generate a callback request with the technical team of Techjockey to get access to accurate pricing related information accordingly.

Why Choose Servetel Cloud Management Solution

  1. 99.99% Uptime Guarantee: The software offers a 99.99% Service Level Agreements (SLA) backed uptime with N + 1 redundant infrastructure.
  2. 24x7 Customer Service: Servetel promises hassle-free customer service through live chat, email and call.
  3. Cloud Telephony Suite: It provides access to an advanced cloud telephony suite talong with free SMS and call credit options.

Servetel Pricing & Plans

Servetel price is available on request

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Servetel Features

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Webhook Integration

Active webhook integration facility offered by Servetel, enables accurate business decisions in real-time.

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Agent Scheduling

Admins can schedule call routing to agents over the IVR, as per their availability dates on the roaster.

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Call Recording

Record customer conversations for monitoring, quality control and performance review.  

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Call Forwarding

It forwards business calls to the most suitable agent for a query and helps businesses the most out of every opportunity.

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Number Masking

Servetel promises complete privacy by offering temporary virtual telephone numbers to both parties. 

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Call Routing

Callers are connected to the right agent to ensure quick query resolution.

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Real Time Analytics

Companies get access to real-time analytics that can be used to track the overall performance of your call centre team.

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Live Call Monitoring

Monitor every call between an agent and a customer with the help of a remote admin portal.  

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SMS Alert

Receive accurate SMS alerts about all received calls and missed calls to grab every business opportunity.

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User Friendly

A user-friendly dashboard facilitates intelligent monitoring of the activities and performance of customer service agents. 

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Real-Time Reports

Real-time reports about customer service helps businesses improve their performance.  

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CRM integration

Ensure quick communication with prospects and customers using Servetel and CRM integration.

Servetel Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Language:
  • Windows iOS Android MacOS
  • DesktopMobile
  • Web-Based
  • Contact Center
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
  • English

Servetel Reviews

61%

Have recommended this product

Overall Score

3.5/5
Based on 6 Reviews

Review this product

Your valuable feedback helps others like you make a better decision.

Pros

pros_icon “The software implementation is smooth and straightforward. Also, it is very user-friendly and easy to use.” Karan Singh - Apr 11, 2023

Cons

cons_icon “Bad customer support is afraid of picking up customers' calls. Random policies” Kunal - Mar 1, 2024

cons_icon “Very unprofessional team. Can increase prices at any time and disconnect services at any time they like.” Abhishek - Dec 11, 2023

cons_icon “I have been using this software for 2 years but haven’t ever experienced any disadvantages or shortcomings of it.” Ajay Singh - Sep 11, 2022

K

Kunal

Verified reviewer:linkedin_verify

Chief Executive Officer, Computer & Network Security

2-100 Employees

Reviewed on: Mar 1, 2024

1/5

“Unprofessional company with random dictator policies on customers”

Servetel was a good company now their management has mood swings and they cancel any plans and ask customers to pay 4 times of current plan without any prior notice or notifications. This can be legally challenged also but who have got time to run after them.

Pros :

Cons :

Switched from : Easy Solution

Reason to switch : Customer Service

Features

1/5

Value for Money

1/5

Customer Support

1/5

Ease of Use

1/5

Likely to Recommend

1/10
A

Abhishek

Verified reviewer:linkedin_verify

Founder, Banking

2-100 Employees

Reviewed on: Dec 11, 2023

1.7/5

“It is extremely unprofessional”

Beware of the 'new' Servetel. We had a wonderful experience with Servetel for 3 years. However, they suddenly informed me that they will disconnect my current plan 2 months before the expiry and quoted a price which was 8-times that of the price of previous plan. When I protested that the price escalation is too much and that they cannot discontinue a plan before its expiry, they immediately terminated my services. Fortunately, it was easy for us to switch, and we did that immediately. But it left a very bitter taste

Pros :

Cons :

Switched from : Knowlarity SuperReceptionist

Reason to switch : Knowlarity increased its prices in 2019. But they did it in a far more professional manner compared to Servetel.

Features

3/5

Value for Money

1/5

Customer Support

1/5

Ease of Use

2/5

Likely to Recommend

1/10
KS

karan singh

Verified reviewer:linkedin_verify

Associate, E-commerce

101-500 Employees

Software user since: 1-2 years

Reviewed on: Apr 11, 2023

4.5/5

“Overall good product and suits to our business.”

Pros :

Cons :

Features

4.5/5

Value for Money

4.5/5

Customer Support

4.5/5

Ease of Use

4.5/5

Likely to Recommend

9/10

Servetel Communications Company Details

Brand Name Servetel Communications
Information Servetel Communications Private Limited
Founded Year 2017
Director/Founders Karan Chhabra
Company Size 1-100 Employees

Servetel FAQ

A Servetel’s dashboard allows users to monitor live agents, check ongoing activities and campaign status across various departments.
A Yes. With the help of the inbuilt IVR system, organisations can greet their callers by playing pre-recorded messages.
A Yes, Servetel is available for an online demo at techjockey.com
A Servetel can be integrated with Freshdesk, Leadsquared, Zoho CRM, Salesforce, Pipedrive and more.
A Yes, Servetel has a dedicated mobile app for iOS and Android devices.
A The software includes a host of functionalities like IVR, Click to Call, Cloud IVR, Virtual Call centre and more.

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