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By : Servetel Communications

3.5 ( 6 reviews )
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Servetel Reviews & Ratings

Check out Servetel reviews by verified users. Discover what businesses are saying about Servetel on Techjockey.


61%

Have recommended this product

Overall Score

3.5/5
Based on 6 Reviews

We love to hear from our buyers!

If you have used the solution already, why not share your thoughts and help others make the right purchase.

Servetel Pros and Cons

Pros

pros_icon “The software implementation is smooth and straightforward. Also, it is very user-friendly and easy to use.” Karan Singh - Apr 11, 2023

Cons

cons_icon “Bad customer support is afraid of picking up customers' calls. Random policies” Kunal - Mar 1, 2024

cons_icon “Very unprofessional team. Can increase prices at any time and disconnect services at any time they like.” Abhishek - Dec 11, 2023

cons_icon “I have been using this software for 2 years but haven’t ever experienced any disadvantages or shortcomings of it.” Ajay Singh - Sep 11, 2022

Editorial Review for Servetel

Editorial Review Content

  1. 1. Servetel Review
  2. 2. What Is Servetel?
  3. 3. Who Can Use Servetel?
  4. 4. Popular Features of Servetel
  5. 5. How Much Does Servetel Cost?
  6. 6. Pros & Cons of Servetel
  7. 7. Servetel Support
  8. 8. Servetel System Requirements (Technical Specifications)
  9. 9. Servetel Alternative & Competitors

Reviewed by

SG

Shubham Gupta  linkedin_verify

Manager, E-commerce

Software user since: 2+ years

Servetel Review

Servetel is one of the well-known providers of cloud telephony services in India. It offers different solutions for cloud telephony to address your business needs. It helps spark business communication with your clients.

What Is Servetel?

Founded in 2015, Servetel is a full-fledged service provider of cloud-based telephony services that encourage client interactions. The software guarantees reliable and effective communication between enterprises and their clients.

Users can create virtual mobile numbers with Servetel and use them to launch a variety of missed call campaigns. This feature connects them to more customers without any additional cost.

This IVR software offers, voice broadcasting, VoIP channels, text-to-speech, multi-level IVR, call transfer, missed-call alerts, and other useful communication channels.

Who Can Use Servetel?

Majorly, Servetel caters to SMEs, start-ups, agencies, and call centers.

  • Startups & SMEs: SMEs and startups use Servetel to offer the best customer care with their staff being available round the clock in multiple shifts. It enables them to effectively manage all their calls to strengthen their brand image amongst their audience.
  • Agencies & Call Centres: By leveraging this platform, call centers and agencies can make multiple calls every day and send text messages to their clients in bulk. This enables them to reach out to a mass audience using phone calls and SMS services.

Popular Features of Servetel

Some of the core features of Servetel are:

  • Agent Scheduling & Call Routing: According to the agents' roster availability for their shifts and days times, the call routing over IVR can be scheduled. Callers can quickly connect to the right department using call routing functionality.
  • Call Recording: This allows you to record all your customer conversations and listen to them later for performance review. This will help evaluate your agents’ performance over calls. You can further use these call recordings for live monitoring of calls, quality control, and more.
  • Call Forwarding: Enables you to forward your incoming business calls to some other alternate number. This ensures that all calls are answered by other agents even when you are out of the office. It enhances productivity as more and more calls are answered, and issues are resolved in a timely manner.
  • Real-Time Analytics: Leverages business intelligence to assist you in tracking the overall analytics and performance of your agents. You can gauge performance on different metrics like calls answered, total call time, average call time, and missed calls. It also showcases complete information about the status of your calls and SMS.
  • SMS Alert: Servetel sends out a notification or SMS alert to your agents in case they have missed out on any call. This ensures that not a single call goes unanswered.
  • Admin Portal: Provides an admin portal so that the business owner can stay informed about each call that is currently being held between clients and agents. They can also record the number of missed calls and answered calls.

How Much Does Servetel Cost?

Servetel offers its customers two types of plans, each has unique features tailored to meet diverse business requirements and is priced accordingly. It offers a 10-day free trial to help you create a robust communication system.

Therefore, it is recommended to first try out the free plan offered by Servetel to evaluate all its features and then go ahead with customizable plans.

Plans Pricing
Free Rs 0/ month for 10 days
Customizable Plans Price on request

Servetel Free Plan: Servetel provides its users with a free plan for 10 days so that they can get accustomed to all its features and functions before making a final payment for the paid plans. The free trial also comes with free call and SMS services worth Rs. 1500, customized IVR greetings, and more.

Servetel Paid Plan: Apart from the Free plan, Servetel also offers customizable paid plans for its customers. Users can connect with Servetel experts to get their pricing plans customized according to business needs. Some of the most common features in these paid plans include volume discounts, usage-based pricing, free unlimited agent logins, and more.

Pros & Cons of Servetel

  • Economic customized plans
  • Impressive customer service
  • Access to crucial call-related features
  • Works only with a stable internet connection
  • Users face a lot of latency and jitter at times

Servetel Support

To experience Servetel’s customer support service, you can simply choose from any of the support mediums it offers. All your queries get prompt attention with its 24/7 support via calls, emails, and online chats. Apart from that, you can also find tutorials in the form of videos and PPTs on its website for extra support regarding other queries.

Servetel System Requirements (Technical Specifications)

Since Servetel is a cloud-based platform, anyone can easily access it over the web from anywhere at any point in time. Apart from that, it can also work smoothly on both mobile as well as desktop platforms.

  • Desktop platforms: Web Applications, Linux, Windows, MacOS, and more.
  • Mobile platforms: Android & iOS

Servetel Alternative & Competitors

The top competitors of Servetel include Kaleyra, Tenfold, Live Chat, and Infobip. Below is a comparison between all five of them in terms of call scheduling, call tracking, multi-user accessibility, custom data forms, and more. The table below shows a detailed comparison.

Features Servetel LiveChat
Call Scheduling Yes No
Call Recording Yes Yes
Custom Data Forms No No
Call Tracking Yes Yes
Call Disposition No No
Click-to-Dial Yes No
Multi-User Accessibility Yes Yes
Trial Period Yes Yes
Techjockey’s Verdict

After a complete analysis in terms of support, pricing, pros/cons, and more, we recommend you use Servetel for improving customer engagement in your organization.

Moreover, it comes with additional features such as call scheduling, call recording, customized data forms, SMS alerts, an admin portal, IVR support, and more. With the help of its voice broadcasting, users can convey their messages to the audience in bulk. In terms of pricing, it comes with a free trial for 10 days and offers excellent customer support.

Servetel User Reviews ( 6 )

AS

Ajay Singh

Verified reviewer:linkedin_verify

Chief Technology Officer, IT

101-500 Employees

Software user since: 2+ years

Reviewed on: Sep 11, 2022

4.7/5

“Servetel is a great way to start managing your business calls.”

Pros :

Cons :

Switched from : TeleCMI IVR

Reason to switch : Customization of SMS are not available, and a call transferring option needs to be provided.

Features

5/5

Value for Money

4.5/5

Customer Support

5/5

Ease of Use

4.5/5

Likely to Recommend

9/10
AT

Alia Tripathi

Verified reviewer:linkedin_verify

Chief Technology Officer, Hospitality

2-100 Employees

Software user since: 6-12 months

Reviewed on: Sep 6, 2022

4.6/5

““A price-worthy cloud-based call management software””

Pros :

Cons :

Switched from : CallFire

Reason to switch : Doesn’t support sending short videos along with text messages.

Features

4.5/5

Value for Money

4.5/5

Customer Support

4.5/5

Ease of Use

5/5

Likely to Recommend

8/10
PB

Prakash banjare

Verified reviewer:linkedin_verify

Chief Technology Officer, E-commerce

101-500 Employees

Software user since: 6-12 months

Reviewed on: Sep 5, 2022

4.6/5

“The most cost-effective cloud telephony solution available on the market.”

Pros :

Cons :

Switched from : Knowlarity

Reason to switch : The customer service is not very responsive and took 2 weeks to solve my problem even after discussing the issue multiple times. Also, the software wasn’t that user-friendly.

Features

4.5/5

Value for Money

4.5/5

Customer Support

4.5/5

Ease of Use

5/5

Likely to Recommend

9/10
KS

karan singh

Verified reviewer:linkedin_verify

Associate, E-commerce

101-500 Employees

Software user since: 1-2 years

Reviewed on: Apr 11, 2023

4.5/5

“Overall good product and suits to our business.”

Pros :

Cons :

Features

4.5/5

Value for Money

4.5/5

Customer Support

4.5/5

Ease of Use

4.5/5

Likely to Recommend

9/10
A

Abhishek

Verified reviewer:linkedin_verify

Founder, Banking

2-100 Employees

Reviewed on: Dec 11, 2023

1.7/5

“It is extremely unprofessional”

Beware of the 'new' Servetel. We had a wonderful experience with Servetel for 3 years. However, they suddenly informed me that they will disconnect my current plan 2 months before the expiry and quoted a price which was 8-times that of the price of previous plan. When I protested that the price escalation is too much and that they cannot discontinue a plan before its expiry, they immediately terminated my services. Fortunately, it was easy for us to switch, and we did that immediately. But it left a very bitter taste

Pros :

Cons :

Switched from : Knowlarity SuperReceptionist

Reason to switch : Knowlarity increased its prices in 2019. But they did it in a far more professional manner compared to Servetel.

Features

3/5

Value for Money

1/5

Customer Support

1/5

Ease of Use

2/5

Likely to Recommend

1/10
K

Kunal

Verified reviewer:linkedin_verify

Chief Executive Officer, Computer & Network Security

2-100 Employees

Reviewed on: Mar 1, 2024

1/5

“Unprofessional company with random dictator policies on customers”

Servetel was a good company now their management has mood swings and they cancel any plans and ask customers to pay 4 times of current plan without any prior notice or notifications. This can be legally challenged also but who have got time to run after them.

Pros :

Cons :

Switched from : Easy Solution

Reason to switch : Customer Service

Features

1/5

Value for Money

1/5

Customer Support

1/5

Ease of Use

1/5

Likely to Recommend

1/10

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