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Tenfold

Brand: TENFOLD

  • 4.4

  • 3 Ratings

An IVR software that unifies CRM, telephony, and communication systems to deliver real-time customer insights for improved sales and service interactions.

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TenfoldSoftware Overview

What is Tenfold?

Tenfold is a IVR Software that connects CRM, telephony, and communication systems to give sales and service teams real-time customer insights.

It helps improve agent productivity, reduce handling time, and boost customer satisfaction. With automation tools, Tenfold streamlines workflows for more efficient and personalized interactions. Trusted globally, it supports over 1.5 billion interactions annually across 100+ countries.

Why Choose Tenfold Software?

  • Seamless CRM Integration: Connects with major CRMs like Salesforce and Microsoft Dynamics for unified customer data.
  • Real-Time Customer Insights: Provides instant access to customer histories for personalized interactions.
  • Automated Call Logging: Automatically logs calls and interactions into your CRM for accurate records.
  • Click-to-Dial Functionality: Enables agents to make calls directly from the CRM interface.
  • Enhanced Agent Productivity: Reduces administrative tasks so agents can focus on customer interactions.
  • Customizable Agent Interface: Offers a user-friendly interface that can be tailored to team needs.
  • Advanced Analytics and Reporting: Delivers detailed analytics to monitor performance and improvements.
  • Improved Customer Satisfaction: Provides agents with comprehensive customer information for better service.
  • Scalable Solution: Grows with your business without compromising performance.

Benefits of Tenfold Software

  • Rapid Implementation: Ensures quick deployment to minimize downtime and accelerate value.
  • No-Code Platform: Allows customization and integration without coding knowledge.
  • Comprehensive Telephony Integration: Works with systems like Cisco, Avaya, and Genesys.
  • Enhanced Sales Effectiveness: Equips sales teams with tools for better customer engagement.
  • Reduced Operational Complexity: Simplifies IT management by integrating multiple systems.
  • Secure Data Management: Protects sensitive customer data and ensures compliance.
  • Customizable Workflows: Supports tailored workflows to match organizational processes.
  • Multi-Channel Support: Enables communication via voice, email, and chat.
  • Proactive Customer Engagement: Provides insights for proactive outreach to customers.
  • Continuous Product Updates: Regularly adds new features to meet evolving business needs.
  • Dedicated Customer Support: Offers responsive support for smooth platform operations.

Tenfold Pricing

Tenfold price details are available on request at Techjockey.com. The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

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TENFOLD Company Details

Brand: TENFOLD

Founded Year:  2015

Tenfold helps companies have better customer conversations by putting customer information into action on the phone.

Director/Founders Blake Robertson, Dan Sincavage, Patrick Hogan, Sean Pinegar
Company Size 101-500 Employees

Tenfold Pricing & Plans

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Tenfold Features

  • icon_check Customer Engagement
    Helps agents interact effectively with customers for better experiences.
  • icon_check Unified Customer Profile & Screen-Pops
    Displays complete customer info instantly on agent screens.
  • icon_check Universal Communication
    Supports multiple communication channels like voice, email, and chat.
  • icon_check Manage Agent Status & Availability
    Tracks and updates agent availability for efficient workflow.
  • icon_check Click to Dial
    Lets agents make calls directly from the CRM with a single click.
  • icon_check Local Presence Dialing
    Shows a local caller ID to increase answer rates.
  • icon_check Log Every Call with Notes
    Automatically records calls and allows note-taking for accurate records.
  • icon_check Natural Language Processing
    Analyzes conversations to extract insights and improve interactions.
  • icon_check Integration
    Connects seamlessly with CRMs, telephony systems, and other business tools.
  • icon_check Dashboards
    Provides visual reports to monitor performance and key metrics.
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Tenfold Gallery

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Tenfold Specification

Supported Platforms
Windows Windows iOS iOS Android Android MacOS MacOS Linux Linux
Devices
Desktop Desktop Mobile Mobile Tablet Tablet iPad iPad
Deployment
Web-Based Web-Based Perpetual Perpetual
Suitable For
Contact Center
Business Specific
All Businesses
Business Size
Small Business Medium Business SMBs SMEs
Customer Support
Phone Email Forums
Language
English
Integration
API Integration
Training Resources
Videos

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Tenfold Review

4.4

Out of 5

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Overall Rating

Based on
3 Verified Ratings

Rating Breakdown

  • Features 4.6
  • Value for Money 4.3
  • Ease of Use 4.3
  • Customer Support 4.3

93% Recommend this Product

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Techjockey Trusted Reviews from Verified Users

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How much does Tenfold cost?

Tenfold pricing information can be requested from Techjockey.com.

Is there a mobile app available for Tenfold Software?

Yes, Tenfold's dedicated app is available on iOS and Android.

Which operating systems are compatible with Tenfold Software?

Tenfold is compatible with Windows, iOS, Android, MacOS and Linux.

Does Tenfold Software offer a free trial?

Yes, Tenfold offers a free trial.

How does Tenfold Software function?

Tenfold works by integrating phone / communication systems with CRM and workflows to give agents real time customer context, auto logging calls and automating tasks.

Who uses Tenfold Software?

Tenfold is used by sales, customer service, IT, and contact center teams who want to boost productivity and improve customer interactions.

Is a free demo available for Tenfold Software?

Yes, Tenfold provides a free demo.

Is Tenfold Software available for free?

No, Tenfold is a paid software.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.