With an IVR (Interactive Voice Response) system, you can set up surveys, polls, appointment reminders, payments, and more for inbound or outbound uses. Customers interact using a simple keypress. IVR technology is easy-to-use with a simple drag and drops menu or XML. IVR systems allow you to connect with your customers like never before.
Follow Credits are paperless vouchers that you purchase and which facilitate the transmission of the CallFire services selected by you. The chosen route, as well as the destination of a message or broadcast, causes the amount of credits required either to increase or decrease. Rates are documented on the Pricing Page of our CallFire sites. The submission of a seemingly-valid message or broadcast will cause an associated quantity of credits to be debited from your account, and you can obtain the real-time status of your account at any time through the online interface. The ratio of dollars to credits will depend on your pricing plan. You can view the current ratio on your Plan Details page.
All calls are billed in sixty-second increments, from pickup to hang-up. We bill the length of the call, and not the length of the message that you are sending. This means, for example, that messages left with answering machines will last longer than calls that are answered live. The per-minute cost of the call will depend on the billing plan that you choose. In the case of the Cloud Call Center, the sixty-second rate is calculated from the time the agent logs in to the time the agent logs out. The billing has no relation to the number of calls the agent makes. For example, if an agent logs in at 2:00 PM, and logs out at 3:00 PM, the account will be billed for one hour of usage, regardless of the number of calls or connections that the agent made during that time.
Total calls shows both legs of a call. This includes the initial call to the phone number (initial transfer), as well as the transferred call to the transfer number (received transfer).
Yes. The allowance of minutes you purchase each cycle will expire at the end of the cycle.
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