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KOOKOO CloudAgent

Brand: Ozonetel Systems

  • 4.4

  • 6 Ratings

KOOKOO CloudAgent call center software helps service agents to deliver the highest quality of customer experience. The software works with both inbound and outbound call centers, in addition to that the software provides robust features to manage the telephonic activities on a regular basis. Here are some important tasks that this call center software helps organizations with: Supports multiple c...

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KOOKOO CloudAgent Software Overview

What is KOOKOO CloudAgent?

KOOKOO CloudAgent call center software helps service agents to deliver the highest quality of customer experience. The software works with both inbound and outbound call centers, in addition to that the software provides robust features to manage the telephonic activities on a regular basis. Here are some important tasks that this call center software helps organizations with:

  1. Supports multiple channels
  2. Optimization of workforce boosted by 40%
  3. Reduction of total ownership costs by 50%
  4. Dashboards with powerful analytics and live monitoring for
  5. Effortless integration with notable ticketing and CRM solutions in the industry

KOOKOO CloudAgent is used across over 150 countries with a digital infrastructure that handles over 50 million users on regular basis. The key benefit of using this call center solution is that it includes zero installation and upfront costs.

What are the different types of setup offered by KOOKOO Cloud Contact Center solution?

KOOKOO CloudAgent call centre software or outbound is available in two different formats:

  1. Inbound call centre software: KOOKOO CloudAgent offers a pre-built setup for inbound call center setup for the organizations. It offers the much-needed gully featured IVR flexibility which helps in building an IVR response and fulfilling the customer needs. Plus, the software offers an automated call distribution system that allows managers to disburse emails, text messages, calls, etc. based on customer queries.
     
  2. Outbound call centre software: The pre-built outbound setup of KOOKOO CloudAgent offers automated dialer of different kinds such as preview dialer, progressive dialer, and predictive dialer. These features help in speeding up the call management process. Along with this, organizations can enjoy functions, such as DND Filtering, Pacing ratio setup, etc.

How does KOOKOO Dialer outbound call centre software help boost customer base?

KOOKOO CloudAgent integrates with CRM solutions along with the dialer APIs to enhance their customer outreach system. It enables the agents to initiate smart conversations based on customer details and their query history. The call center software takes care of it all without any extra capital investment.

What is the price of KOOKOO CloudAgent?

The price of KOOKOO CloudAgent depends on numerous factors such as the type of setup, integrations, etc. To get a price quotation for your operational needs, please request a call back from product experts

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Ozonetel Systems Company Details

Brand: Ozonetel Systems

Founded Year:  2007

Ozonetel Systems is a pioneer and a leading provider of on-demand cloud communication services in India.

Director/Founders Atul Sharma, C Chaitanya, Murthy Chintalapati
Company Size 1-100 Employees

KOOKOO CloudAgent Pricing & Plans

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KOOKOO CloudAgent Features

  • icon_check CRM Integration
    This call center management software helps organizations improve their daily operations by integrating with their CRM.
  • icon_check Call Routing
    The software can be configured for automatically routing the calls to specific departments or individuals based on the type of
  • icon_check Multiple Extension
    Organizations can create multiple extension lines for communication to handle multiple customer queries quickly.  
  • icon_check Call Recording
    This call center software records all conversations of the agents in the system and provides easy access to it for research,
  • icon_check Lead Management
    Organizations can integrate this software with their CRM for efficient handling and tracking of leads.  
  • icon_check Internal Call Transfer
    Agents can transfer the call among themselves as per the customer queries.  
  • icon_check Call Logs
    KOOKOO CloudAgent keeps a consistent track of all the calls made by every agent on a regular basis. Managers can check the calls
  • icon_check Banquet and conference Management
    The software also helps the users manage banquet operations and conference calls for the organizations.
  • icon_check IVR and Dial Groups
    The software helps organizations manage several customer queries with interactive voice response features and group dialing for
  • icon_check Customisable Welcome Greeting
    The IVR system offered by KOOKOO CloudAgent allows call centers to record and place a welcome greeting for various purposes.
  • icon_check API Integration
    The software can be easily integrated with other solutions for improved working through API.  
  • icon_check Voicemail
    KOOKOO CloudAgent enables organizations to place voicemail system for call management.

KOOKOO CloudAgent Specifications

Supported Platforms
Windows Windows
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Startups SMBs
Customer Support
Email
Language
English
Training Resources
Videos

KOOKOO CloudAgent Gallery

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KOOKOO CloudAgent Review

4.4

Out of 5

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Overall Rating

Based on
6 Verified Ratings

Rating Breakdown

  • Features 4.5
  • Value for Money 4.6
  • Ease of Use 4.4
  • Customer Support 4.2

88% Recommend this Product

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Where does KOOKOO CloudAgent save all the information?

KOOKOO CloudAgent uses a dual storage system based on both cloud and on-premise deployment.

Is there a demo available for KOOKOO CloudAgent?

Yes, interested buyers can get a demo for KOOKOO CloudAgent scheduled with just a call to our team.

What are some key CRM solutions that I can integrate with KOOKOO CloudAgent?

KOOKOO CloudAgent can be integrated with almost every popular CRM software available in the market. Some notable examples are, Zoho CRM, Freshdesk, Zendesk, salesforce, Sugar CRM, Kapture, Microsoft Dynamics.

What are the different types of subscription that KOOKOO CloudAgent?

This call center software offers a monthly and yearly plan for organizations which can be easily cancelled.

Can I setup priority-based routing in KOOKOO CloudAgent?

Yes, KOOKOO CloudAgent allows users to make priority-based call routing.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.