SanCCS

What is SanCCS?

SanCCS is a call centre software that ensures automated workflows through predictive, progressive and precise dialling. It improves the overall productivity at call centres and BPOs. The call centre software solution ensures higher conversion and better visibility into customer queries & information through real-time call monitoring & recording and live barging.

The call centre solution with its single interface & multi alternate number dialing enables call centre agents to handle multi-channel interactions. They can easily switch between multiple tabs. SanCCS effectively helps solve cases with trunk wise billing, call log filtering and call back scheduling. The call centre dialer solution with its SAN dialer and robust omnichannel integration supports easy two-way communication between call centre agents and customers.

Why Use SanCCS?

• Intelligent call routing for assigning the right calls to the right agents
• Interactive menus with multiple response systems for managing the incoming calls setup
• Simple commands for customers to navigate through the page and connect with the calling agent
• Access to customer data for checking upcoming calls, purchase history and more
• Simple ticketing system to help agents check previous calls
• Call transfer option to help a customer interact with an expert just in case the agent doesn’t have the resolution available
• Voice mail system to enable customers to leave voice mail messages just in case a support ticket isn’t available

Benefits of Using SanCCS

• Call recordings for training: SanCCS helps record every customer call before adding them to the ticket. The same can be used for agent training purposes.
• Reports and dashboard: Reports and dashboard provide metrics that can be used for checking customer resolution and response times.
• Integrations: SanCCS can be integrated with CRMs and APIs for making outbound calls and ensures better suitability of the SanCCS to a business’ requirements.
• Never miss any call: The call centre solution ensures that no call is ever missed. The software converts them immediately into tickets for follow-up purposes.
• Filters: Call voice log filters available based on agent’s name, disposition, data, disposition and campaigns.
• Team collaboration: The call centre software enhances team collaboration as agents can tag other colleagues in the tickets and add comments too.

Key Functionalities of SanCCS

• Self-designable dispositions
• Data management with call again, stop calling, start calling and do not call
• Trunk wise and extension wise billing
• Multi-campaign with wrap-up, disposition wise calling and pacing
• User definable filters
• Customizable reporting format
• Self-designable quality reports and process
• Remote extensions

How Does SanCCS Work?

The latest version of SanCCS is primarily used for call recording, predictive dialing, data management and import. It has an intuitive interface and is simple to use. SanCCS can be easily integrated with your existing systems to ensure a smooth workflow. For more information, you can also refer to user manuals and take online SanCCS demo at Techjockey.com.

How to Use SanCCS?

Get started with SanCCS in 5 simple steps:

Step 1: Buy SanCCS installation key from techjockey.com

Step 2: Directly login through the official website (web-based)

Step 3: Sign up & create your account

Step 4: Add users & assign permissions

Step 5: Get started with SanCCS

What is the Price of SanCCS?

SanCCS price in India starts at INR1499 per user at techjockey.com. SanCCS comes with multiple pricing plans and caters to the diverse customer base.

The price may vary based on factors like customization, additional features required, number of users, and the deployment type. For subscription-related details and offers on premium packages, please request a call back from our product experts.