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Aavaz Call Center Suite

Brand: Aavaz

  • 4.0

  • 3 Ratings

A world class cloud based call centre software, Aavaz is a complete SAAS solution delivered on browsers/smartphones that enables hassle-free interaction between businesses and their customers. Aavaz is an integrated CRM, dialer with different voice options based on various business needs. It helps i...

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$85

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Starting at $85

Aavaz Call Center Suite Software Overview

A world class cloud based call centre software, Aavaz is a complete SAAS solution delivered on browsers/smartphones that enables hassle-free interaction between businesses and their customers. Aavaz is an integrated CRM, dialer with different voice options based on various business needs. It helps in optimizing workflow and makes dialing faster and more accurate. It has Integrated contact management which optimizes workflows making dialing faster and more accurate. It effectively runs outbound/inbound campaigns, lead and support ticket management.

Product Features

  • Integrated contact management Optimised workflows makes dialling faster and more accurate
  • Run effective outbound/inbound campaigns
  • Lead and support ticket management
  • Live agent monitoring
  • Integrated Voice, CRM, Marketing, Lead, Support on dialer
  • Setup your PBX and IVR in a few minutes
  • Powerful De-duplication
  • Report on everything
  • Complete call recording and tracking
Read more

Aavaz Company Details

Founded Year:  2011

Aavaz

Director/Founders Richie Chauhan
Company Size 1-100

Aavaz Call Center Suite Pricing & Plans

Starting
Key Features
  • Marketing Workflow
  • Sales Workflow
  • Support Workflow
  • Survey Workflow
  • Attendance Workflow
Starting at $85
    • Users

      Users
      Users
    • Monthly

      Monthly
      Monthly

Key Features

  • Marketing Workflow

  • Sales Workflow

  • Support Workflow

  • Survey Workflow

  • Attendance Workflow

Aavaz Call Center Suite Features

  • icon_check Sales Workflow Automation
  • icon_check Attendance Management
  • icon_check Inbound and Outbound Calls
  • icon_check Multichannel Support
  • icon_check Multi Location
  • icon_check Contact Management
    Capture lead categories, appointment follow up & lead classifications with Aavaz. You can assign contacts and lists by any
  • icon_check Tracking
    How many times have your callers forgotten to call a prospect back at an agreed upon time? That’s valuable data and sales that
  • icon_check Integration
    Aavaz has limitless options available for you to personalize and tailor your campaign to your (or your client’s) exact needs.
  • icon_check Reports
    The number of reports you can pull out of Aavaz are really quite impressive. Once you download the data, you can view and review
  • icon_check Lead Management
    Built in Lead Management could be anything from adding a new lead- editing the lead’s info, detailing out more information
  • icon_check Surveys
    From open ended answers to multiple selection questions- Aavaz also offers a versatile programmable survey option. All these
  • icon_check Landing Page / Web Forms
    Automatically have your web leads be assigned to a caller with Aavaz. No need to copy and paste information from your website to
  • icon_check Customer Relationship Management
    Along with great usability, Aavaz understands that you might have your own work flows. We can (and have) partnered with a lot of
  • icon_check Customization
    Aavaz is a product that is used across industries. A term that is used by the real estate agent will not be the same for a
Aavaz Call Center Suite Demo Video play icon

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Aavaz Call Center Suite Specifications

Supported Platforms
Windows Windows iOS iOS Android Android
Devices
Desktop Desktop Mobile Mobile
Deployment
Cloud-Based Cloud-Based
Suitable For
ITES Contact Center
Business Specific
All Businesses
Business Size
Small Business Startups Enterprises SMEs
Customer Support
Phone Email Forums
Language
English
Training Resources
Videos

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Aavaz Call Center Suite Review

4.0

Out of 5

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Overall Rating

Based on
3 Verified Ratings

Rating Breakdown

  • Features 4.3
  • Value for Money 4
  • Ease of Use 4
  • Customer Support 4

90% Recommend this Product

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Articles for Aavaz Call Center Suite

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What is Aavaz?

Aavaz is an outbound telemarketing solution for small and medium sized businesses like yours. Aavaz lets you effectively manage your telecalling activities in an effective & efficient way by managing your leads and following up on your prospective customers.

How will Aavaz benefit me?

Aavaz helps you increase your caller efficiency. It will make sure your callers are calling more contacts in lesser time which will reduce your overall cost. Aavaz features like de-duplication helps you remove duplicate contacts thus saving your callers confusion and your leads frustration! Also since its a virtual solution, it gives you the benefit of hiring talent you wouldn’t otherwise consider despite their exceptional abilities! Many of our clients use Aavaz with virtual callers. Finally, you only incur cost as per your requirements. There is no infrastructure cost as you can create virtual call centers. There are no setup costs, no additional hardware costs.

How secure is Aavaz?

Aavaz assigns you your own dedicated server therefore your data is not shared with any other client. Reports can only be run by managers therefore callers do not have direct access to your data. If you, as a company, need more security on your data we will be providing a static IP so that you can access Aavaz from the place you want to.

How large a contact list can Aavaz handle?

There is no limit. You can merge multiple imported contacts into a single big list. If you have a bigger list to upload, please contact us directly and we will help you set that up.

Can I track inbound and outbound calls?

Yes, you can track your inbound and outbound calls using Aavaz. Additional to this you can also do continuous live agent monitoring of all your calls.

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.