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Aavaz Call Center Suite

Sold by : Aavaz

68%

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About Aavaz Call Center Suite

A world class cloud based call centre software, Aavaz is a complete SAAS solution delivered on browsers/smartphones that enables hassle-free interaction between businesses and their customers. Aavaz is an integrated CRM, dialer with different voice options based on various business needs. It helps in optimizing workflow and makes dialing faster and more accurate. It has Integrated contact management which optimizes workflows making dialing faster and more accurate. It effectively runs outbound/inbound campaigns, lead and support ticket management.

Product Features

  • Integrated contact management Optimised workflows makes dialling faster and more accurate
  • Run effective outbound/inbound campaigns
  • Lead and support ticket management
  • Live agent monitoring
  • Integrated Voice, CRM, Marketing, Lead, Support on dialer
  • Setup your PBX and IVR in a few minutes
  • Powerful De-duplication
  • Report on everything
  • Complete call recording and tracking

Sold By : Aavaz

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Aavaz Call Center Suite Features

Capture lead categories, appointment follow up & lead classifications with Aavaz. You can assign contacts and lists by any which way your business process needs- territory, industry type, alphabetically, by income, or anything in between! Reporting on these metrics are also very easy with our detailed and summary excel reporting.
How many times have your callers forgotten to call a prospect back at an agreed upon time? That’s valuable data and sales that you might be throwing out the window. Aavaz was made for this type of scenario- not only do we have a cross-campaign tab for ALL call backs- we also have call back alerts.
Aavaz has limitless options available for you to personalize and tailor your campaign to your (or your client’s) exact needs. From scripts, surveys, custom dispositions, custom fields, emails, documents, IVR—we have thought of everything you might need to have a successful calling operation.
The number of reports you can pull out of Aavaz are really quite impressive. Once you download the data, you can view and review it in as many ways as possible in order to get the most out of your campaigns, callers, list vendors etc. Aavaz provides reporting anywhere from basic summary reporting to detailed call reports for Lead Generation, Event Attendance, Inbound Reports, Direct Sales and misc.
Built in Lead Management could be anything from adding a new lead- editing the lead’s info, detailing out more information about an existing lead, following up on a lead or assigning it to another level of callers that are designated to pick up leads and convert them to sales. Aavaz is designed to keep things easy and efficient.
From open ended answers to multiple selection questions- Aavaz also offers a versatile programmable survey option. All these questions are stored in our Survey Question Bank for as long as your account is open with us so you don’t have to keep creating new surveys every time. This is not only a time saver- but also- from a research standpoint- ensures consistency.
Automatically have your web leads be assigned to a caller with Aavaz. No need to copy and paste information from your website to your calling system
Along with great usability, Aavaz understands that you might have your own work flows. We can (and have) partnered with a lot of our clients to customize workflows if deemed necessary. Call us- we’re up for anything!
This is just ONE example of just how flexible Aavaz is. With YOU in mind- whether you’re doing retail, wholesale, inventory or anything in between- you can insert price levels to arm your sales people with bargaining power.
Aavaz is a product that is used across industries. A term that is used by the real estate agent will not be the same for a science research survey for example. We understand that- and for that reason- have the custom field feature for your convenience.

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Aavaz Call Center Suite Specifications

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Aavaz Call Center Suite Reviews

68% Highly Recommended

OVERALL 4.8 star-icon

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Customer Feedback

Review

We love to hear from our buyers! If you have used the solution already, why not share your thoughts and help others make the right purchase.

Brijesh Gajjar

Position: User

Overall Rating

Ease of Use

Value for Money

Features

Support

very cooperative & helpful

PROS :

CONS :

Jul 8 2016

Pramod Kumar

Position: User

Overall Rating

Ease of Use

Value for Money

Features

Support

awesome in their field

PROS :

CONS :

Jul 1 2016

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Aavaz Call Center Suite FAQs

Aavaz is an outbound telemarketing solution for small and medium sized businesses like yours. Aavaz lets you effectively manage your telecalling activities in an effective & efficient way by managing your leads and following up on your prospective customers.
Aavaz helps you increase your caller efficiency. It will make sure your callers are calling more contacts in lesser time which will reduce your overall cost. Aavaz features like de-duplication helps you remove duplicate contacts thus saving your callers confusion and your leads frustration! Also since its a virtual solution, it gives you the benefit of hiring talent you wouldn’t otherwise consider despite their exceptional abilities! Many of our clients use Aavaz with virtual callers. Finally, you only incur cost as per your requirements. There is no infrastructure cost as you can create virtual call centers. There are no setup costs, no additional hardware costs.
Aavaz assigns you your own dedicated server therefore your data is not shared with any other client. Reports can only be run by managers therefore callers do not have direct access to your data. If you, as a company, need more security on your data we will be providing a static IP so that you can access Aavaz from the place you want to.
There is no limit. You can merge multiple imported contacts into a single big list. If you have a bigger list to upload, please contact us directly and we will help you set that up.
Yes, you can track your inbound and outbound calls using Aavaz. Additional to this you can also do continuous live agent monitoring of all your calls.

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