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Infobip

Brand: Infobip

  • 4.0

  • 4 Ratings

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey.

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Infobip Software Overview

What is Infobip?

Infobip's customer experience management software is designed to help businesses engage with customers across multiple communication channels. It integrates various tools to streamline customer interactions and enhance satisfaction. For instance, Conversations is a cloud-based contact center solution that allows businesses to manage customer communications through a unified interface, supporting channels like SMS, email, voice, and chat apps. Answers enables the creation of AI-powered chatbots to handle common inquiries, providing 24/7 support and reducing the workload on human agents.

Moments facilitates the design of personalized communication campaigns based on customer data and behaviors, ensuring timely and relevant engagement. Additionally, People serves as a customer data platform that centralizes customer information, offering insights into preferences and behaviors to support tailored interactions. By combining these tools, Infobip's software allows businesses to automate routine tasks, gain valuable customer insights, and deliver personalized, efficient communication, ultimately enhancing customer satisfaction and loyalty.

Why Choose Infobip Software?

  • Omnichannel Communication: Engage customers across SMS, email, voice, WhatsApp, live chat, and more from a single platform.
  • Global Reach: Trusted by businesses worldwide with reliable and scalable infrastructure in over 190 countries.
  • Personalized Customer Experience: Create tailored communication journeys with automation and segmentation tools.
  • Powerful Integrations: Easily integrates with CRMs, eCommerce platforms, and marketing tools for seamless operations.
  • Real-Time Analytics: Gain insights with detailed reports and dashboards to track performance and improve strategies.
  • 24/7 Support & Security: Get round-the-clock support and enterprise-grade security for peace of mind.
  • Cost-Effective & Scalable: Flexible pricing and scalable solutions suitable for startups to large enterprises.

Benefits of Infobip Software

  • Fast Deployment: Quick and easy setup allows businesses to start engaging customers without delays.
  • AI-Powered Chatbots: Reduces manual workload and improves response time with intelligent automation.
  • Customizable Workflows: Design and implement communication flows tailored to specific business needs.
  • Multilingual Support: Communicate with global audiences in their preferred languages for better engagement.
  • Compliance Ready: Adheres to global data privacy and communication regulations like GDPR and TCPA.
  • Developer-Friendly APIs: Offers robust APIs for developers to build custom communication solutions effortlessly.

Infobip Pricing in UAE

Infobip price details are available on request at techjockey.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

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Infobip Company Details

Founded Year:  2006

Infobip specializes in omnichannel engagement powering a range of messaging channels, tools, and solutions for advanced customer engagement.

Director/Founders Izabel Jelenic, Roberto Kutic, Silvio Kutic
Company Size 1000+ Employees

Infobip Pricing & Plans

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Infobip Features

  • icon_check Communication Channel
    Manage all communication touchpoints efficiently for a seamless customer experience.
  • icon_check Target Marketing
    Reach specific customer segments with tailored messages to improve engagement and ROI.
  • icon_check Omnichannel Messaging
    Connect with customers across SMS, email, WhatsApp, voice, and more from one unified platform.
  • icon_check Campaign Management
    Plan, create, and manage marketing campaigns with ease to drive engagement and conversions.
  • icon_check Two-Factor Authentication (2FA)
    Enhance account security with an extra layer of identity verification.
  • icon_check Real-Time Analytics
    Monitor campaign performance and customer behavior instantly with live data and insights.
  • icon_check APIs and SDKs
    Integrate communication tools into apps or systems using developer-friendly interfaces.
Infobip Demo Video play icon

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Infobip Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows iOS iOS Android Android MacOS MacOS Linux Linux
Devices
Desktop Desktop Mobile Mobile
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises SMBs SMEs MSMEs
Customer Support
Phone Email Live Chat Forums
Language
English français Deutsche Italiano Português
Integration
API Integration
AI Features
AI Integrated
Technology
Next Generation

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Infobip Review

4.0

Out of 5

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Overall Rating

Based on
4 Verified Ratings

Rating Breakdown

  • Features 4.1
  • Value for Money 4.5
  • Ease of Use 3.8
  • Customer Support 3.8

92% Recommend this Product

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Techjockey Trusted Reviews from Verified Users

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How much does Infobip Software cost?

Pricing details for Infobip Software are available upon request through Techjockey.com.

Does Infobip provide a mobile application?

Yes, Infobip offers an Android and iOS mobile app for managing communications and monitoring activities on the go.

Which operating system does Infobip Software support?

Infobip is compatible with web-based platforms and works smoothly on Ubuntu, Linux, Windows, macOS, Android, and iOS devices.

Can users try Infobip Software for free?

Yes, Infobip offers a free trial so users can explore its features before committing.

How does Infobip operate?

Infobip functions as a cloud communication platform, enabling businesses to connect with customers through multiple channels using APIs, dashboards, and automation tools.

Who uses Infobip Software?

Infobip is ideal for businesses of all sizes, marketers, developers, and customer support teams looking to enhance customer engagement.

Is there a free demo offered for Infobip Software?

Yes, Infobip provides a free demo to showcase its capabilities and help businesses understand its usage.

Can Infobip Software be used without any cost?

Infobip offers a 60-day free trial with limited messaging capabilities; continued use requires upgrading to a paid account.

Is Infobip Software suitable for small businesses?

Yes, Infobip offers scalable solutions that are ideal for small to large businesses, allowing them to start small and grow as needed.

Can Infobip integrate with CRM systems like Salesforce or HubSpot?

Yes, Infobip integrates seamlessly with popular CRMs like Salesforce, HubSpot, and others for smoother customer data management.

Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.

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