AskNicely

What is AskNicely?

AskNicely is a modern customer experience management software that focuses on improving customer experience by helping companies collect, analyze, and act on feedback. This customer support software and customer experience management software help businesses understand what customers think and feel about their services.

The platform makes it easy to gather feedback through multiple channels, including email, SMS, and web links. Businesses can segment customers, track Net Promoter Scores (NPS), and automate follow-ups based on responses.

Why Choose AskNicely?

• Focus on customer happiness: AskNicely helps businesses build stronger relationships by tracking satisfaction and acting on feedback.
• Simple to use: The interface is clean and easy to navigate, so even new users can create surveys and view results effortlessly.
• Real-time feedback collection: It gathers insights instantly, allowing companies to respond quickly to customer needs.
• Works across multiple channels: Collect feedback via email, web, or SMS to reach every type of customer.
• Integrates with key tools: Works smoothly with CRM systems, helpdesk software, and communication tools.
• Automated response management: Set up automatic follow-ups and reminders to keep conversations active.
• Clear analytics dashboard: View trends, scores, and customer insights through an easy-to-read dashboard.
• Supports global teams: AskNicely can manage surveys and data for multiple regions and languages.
• Improves team performance: Helps staff understand how their service impacts customer satisfaction.

Benefits of AskNicely

• Better customer understanding: Know what your customers really think and improve your services based on their opinions.
• Faster decision-making: Real-time data helps you take quick action to fix problems and boost satisfaction.
• Higher retention rates: Responding quickly to feedback helps retain loyal customers.
• Stronger brand image: Customers appreciate when their opinions lead to visible improvements.
• Automated feedback collection: Saves time by automatically sending surveys after customer interactions.
• Detailed reporting: Offers clear insights into performance, NPS scores, and customer loyalty.
• Easy integration: Works with Salesforce, HubSpot, Slack, and other popular systems.
• Employee motivation: Tracks which teams or employees deliver the best experiences, encouraging improvement.
• Improved business outcomes: By using insights from feedback, companies can grow sales and customer trust.

AskNicely Pricing

AskNicely price starts at USD 449 at techjockey.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.