Zoho CRM Plus

Customer Support Tickets

Convert customer queries into tickets, assign priorities, and resolve issues faster.

Knowledge Base

Build searchable FAQs and self-service articles to empower customers and reduce support load.

Campaign Management

Plan, execute, and track marketing campaigns across channels to measure ROI and engagement.

Social Media Management

Monitor, schedule, and respond to posts and brand mentions across social media networks.

Analytics & Reporting

Access pre-built and custom dashboards with real-time sales, marketing, and service insights.

Visitor Tracking

Track website visitor behavior, identify prospects, and engage them through live chat.

Blueprint Process Management

Define structured workflows to enforce compliance and guide teams through sales processes.

Project Management

Create projects, assign tasks, track milestones, and collaborate seamlessly within CRM.

Survey Management

Collect customer feedback through customizable surveys and link responses to CRM records.

Team Collaboration

Enable chats, calls, file sharing, and discussions to improve collaboration across teams.

Role-Based Access Control (RBAC)

Secure data access by defining user roles, permissions, and profiles across departments.