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Brand: Cobrowse.io
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Session Analytics CRM Integration Custom Branding Session Management Audit Trail See all 
Session Analytics Provides insights into customer interactions, agent performance, and support effectiveness through reports. CRM Integration Connects with CRM platforms to synchronize customer information and streamline support workflows. Custom Branding Allows businesses to customize the interface with logos, colors, and brand-specific visual elements. Session Management Uses authentication controls and permissions to ensure safe and compliant customer interactions. Audit Trail Maintains detailed logs of actions and activities performed during sessions for compliance requirements. Multi-Agent Collaboration Allows multiple support representatives to join and collaborate within a single customer session. Customer Journey Tracking Tracks user navigation paths to identify friction points and improve digital experience quality. Annotations Provides drawing and highlighting capabilities to visually guide customers through complex processes. File Sharing Enables secure sharing of documents and resources between agents and customers during sessions. Role-Based Access Control (RBAC) Restricts platform access based on user roles to improve security and operational governance. Real-Time Co-Browsing Allows agents and customers to navigate web pages together instantly for guided support and issue resolution. Screen Sharing Enables secure viewing of customer screens in real time without requiring software downloads or installations. Remote Control Lets authorized agents interact with customer web sessions directly to resolve issues more efficiently. Session Recording Captures support interactions for quality assurance, training purposes, compliance, and future reference. Data Masking Automatically conceals sensitive customer information such as passwords and payment details during sessions. | Brand Name | Cobrowse.io |
| Information | Superior co-browse technology provider across all platforms (Web, Android, iOS, and Desktop) |
| Founded Year | 2018 |
| Director/Founders | Andy Pritchard, John Snyder |
| Company Size | 1-100 Employees |
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