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Cobrowse

Brand: Cobrowse.io

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Starting Price
$18

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Starting at $18

Cobrowse Software Overview

Cobrowse.io Company Details

Founded Year:  2018

Superior co-browse technology provider across all platforms (Web, Android, iOS, and Desktop)

Director/Founders Andy Pritchard, John Snyder
Company Size 1-100 Employees

Cobrowse Pricing & Plans

Co-browse on web
Key Features
  • Real-Time Co-Browsing
  • Screen Sharing
  • Remote Control
  • Session Recording
  • Data Masking
Starting at $18
    • Licenses

      Licenses
      Licenses
    • Monthly

      Monthly
      Monthly

Key Features

  • Real-Time Co-Browsing

  • Screen Sharing

  • Remote Control

  • Session Recording

  • Data Masking

Cobrowse Features

  • icon_check Real-Time Co-Browsing
    Allows agents and customers to navigate web pages together instantly for guided support and issue resolution.
  • icon_check Screen Sharing
    Enables secure viewing of customer screens in real time without requiring software downloads or installations.
  • icon_check Remote Control
    Lets authorized agents interact with customer web sessions directly to resolve issues more efficiently.
  • icon_check Session Recording
    Captures support interactions for quality assurance, training purposes, compliance, and future reference.
  • icon_check Data Masking
    Automatically conceals sensitive customer information such as passwords and payment details during sessions.
  • icon_check Session Analytics
    Provides insights into customer interactions, agent performance, and support effectiveness through reports.
  • icon_check CRM Integration
    Connects with CRM platforms to synchronize customer information and streamline support workflows.
  • icon_check Custom Branding
    Allows businesses to customize the interface with logos, colors, and brand-specific visual elements.
  • icon_check Session Management
    Uses authentication controls and permissions to ensure safe and compliant customer interactions.
  • icon_check Audit Trail
    Maintains detailed logs of actions and activities performed during sessions for compliance requirements.
  • icon_check Multi-Agent Collaboration
    Allows multiple support representatives to join and collaborate within a single customer session.
  • icon_check Customer Journey Tracking
    Tracks user navigation paths to identify friction points and improve digital experience quality.
  • icon_check Annotations
    Provides drawing and highlighting capabilities to visually guide customers through complex processes.
  • icon_check File Sharing
    Enables secure sharing of documents and resources between agents and customers during sessions.
  • icon_check Role-Based Access Control (RBAC)
    Restricts platform access based on user roles to improve security and operational governance.

Cobrowse Specifications

Supported Platforms
Windows Windows iOS iOS Android Android MacOS MacOS
Devices
Desktop Desktop Mobile Mobile Tablet Tablet iPad iPad
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises SMBs SMEs MSMEs
Customer Support
Phone Email Live Chat
Language
English
Integration
API Integration
Training Resources
In Person Live Online Webinars Documentation Videos
AI Features
AI Integrated
Technology
Next Generation

Cobrowse Review

Techjockey Trusted Reviews from Verified Users

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.