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Twilio

Brand: Twilio

  • 4.5

  • 5 Ratings & 5 Reviews

Twilio is call center software that integrates voice communication tools and APIs into applications.

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Twilio Software Overview

What is Twilio?

Twilio serves as call center software, facilitating seamless integration of voice communication capabilities into call center applications. It enables businesses to streamline customer interactions by providing features like IVR, call routing, and recording, enhancing support services efficiently. With Twilio, call centers can handle inbound and outbound calls, manage call queues, and track call analytics for performance optimization.

Its APIs empower developers to customize and scale call center solutions according to specific business needs. Additionally, Twilio offers real-time monitoring and reporting tools, enabling supervisors to track agent performance and customer satisfaction metrics. Overall, Twilio enhances call center operations by delivering personalized customer experiences and improving overall efficiency.

Why Choose Twilio Software?

  • Flexible Communication Solutions: It offers a wide range of communication APIs and tools, including voice, messaging, and video, allowing businesses to build customized communication solutions tailored to their specific needs.
  • Scalability: With its cloud-based infrastructure, It scales effortlessly to accommodate growing communication needs, ensuring seamless performance even during periods of high demand.
  • Developer-Friendly Platform: It provides a developer-friendly platform with comprehensive documentation, tutorials, and SDKs, enabling developers to quickly integrate communication features into their applications.
  • Cost-Effective: It operates on a pay-as-you-go pricing model, allowing businesses to only pay for the services they use, without the need for upfront investment in hardware or infrastructure.
  • Global Reach: It offers global coverage, allowing businesses to reach customers worldwide with its extensive network of carriers and data centers.
  • Reliability and Security: It prioritizes reliability and security, ensuring uptime and data protection through redundant infrastructure and compliance with industry standards.
  • Integration Capabilities: It seamlessly integrates with popular CRM systems, contact center platforms, and other third-party applications, enabling businesses to leverage existing tools and workflows.

Benefits of Twilio Platform

  • Customization: It allows businesses to create highly customized communication experiences by providing access to a wide range of APIs and tools, enabling them to tailor their solutions to meet specific requirements and preferences.
  • Real-time Insights: It offers real-time analytics and reporting features, allowing businesses to gain valuable insights into communication patterns, customer interactions, and performance metrics, enabling them to make data-driven decisions and optimize their communication strategies.
  • Reliable Support: It provides reliable customer support and assistance, offering various support channels, including documentation, tutorials, forums, and dedicated support teams, ensuring that businesses receive timely help and guidance whenever needed.
  • Innovation: It continually innovates and updates its platform with new features, capabilities, and integrations, enabling businesses to stay ahead of the curve and leverage the latest advancements in communication technology to enhance their operations and customer experiences.
  • Regulatory Compliance: It ensures compliance with regulatory requirements and industry standards, including data privacy regulations such as GDPR and HIPAA, providing businesses with peace of mind and ensuring that their communication activities remain compliant with legal and regulatory obligations.

Pricing of Twilio Call Center Software

Twilio price in India starts at $120 at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

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Twilio Company Details

Founded Year:  2008

Twilio is a cloud communication company that enables users to use standard web languages to build voice, VoIP, and SMS apps via a web API.

Director/Founders Evan Cooke, Jeff Lawson, John Wolthuis
Company Size 1000+ Employees

Twilio Pricing & Plans

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Twilio Features

  • icon_check Chat / Messaging
    It integrates chat and messaging into apps for real-time text communication with customers.
  • icon_check Programmable Voice
    It offers APIs for voice communication, enabling businesses to automate phone calls.
  • icon_check Video
    It supports video chat, enhancing customer engagement in applications.
  • icon_check Email Delivery
    It provides reliable email delivery services for transactional emails.
  • icon_check Audio / Video Conferencing
    It hosts audio/video conferences for team collaboration or customer meetings.
  • icon_check Integration
    It seamlessly integrates with third-party systems for communication feature incorporation.
  • icon_check Flexible Workflow
    It enables customizable communication workflows for tailored processes.
  • icon_check Cross-Channel Communication
    It ensures consistent communication across voice, messaging, and video channels.
  • icon_check API
    It offers a comprehensive API suite for developers to integrate communication features and customize user experiences.
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Twilio Specifications

Supported Platforms
Windows Windows
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
Telecom
Business Specific
Call Center
Business Size
Small Business Startups Medium Business Enterprises SMBs SMEs MSMBs MSMEs
Customer Support
Forums
Language
English
Integration
API Integration
Training Resources
Videos
Compliance Regulation
HIPAA CCPA CPRA ECPA

Twilio Integrations

More Than 5 Integrations

Explore the Best Alternative Solutions Similar to Your Business Size and Needs

Twilio Reviews

4.5

Out of 5

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Overall Rating

Based on
5 Verified Reviews

Rating Breakdown

  • Features 4.4
  • Value for Money 4.6
  • Ease of Use 4.5
  • Customer Support 4.6

86% Recommend this Product

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Twilio Video Review

youtubeVideoId

4.3

“Twilio Comprehensive Review of Pricing, Plans, Features etc.”

Review by: Business Guide

Amit kala

Associate

Industry: Healthcare User since: 6-12 months

4.5

Reviewed on: Sep 1, 2022

Techjockey Verified

“Perfect platform to easily deliver messages & conduct two-way SMS conversations.”

Pros

I use Twilio to send text messages to my customers. The API is very easy to use, and I can send a text message to my customers in less than 2 minutes. The API is a big-time saver for me since I don't have to write my own code to send SMS messages. I have been using Twilio for a while now and I must say that I am in love with this software.

Cons

It doesn’t provide very detailed analytical data which I think is an area where Twilio can improve upon.

Switched from SanCCS

Reason to switch

There was as such no reason to switch from San CCS. In fact, it was also great software to use ?

Mohit Garg

Administrator

Industry: Education User since: 6-12 months

4.2

Reviewed on: Sep 1, 2022

Techjockey Verified

“Add a personal touch to your business messages using Twilio.”

Pros

I have been using Twilio for a while now and it makes it easy to send and receive text messages to your clients. It has helped me a lot to send out text messages to a list of clients notifying them of an event or to send a quick response to an individual client. I have also used it to create automated responses for the text messages being received.

Cons

The only disadvantage that I feel is that Twilio lacks some powerful tracking tools in order to maintain a seamless auditing process.

Switched from MyOperator

Reason to switch

They have very poor customer service, and their staff is very rude as well.

Sarthak

Administrator

Industry: E-commerce User since: 1-2 years

4.6

Reviewed on: Sep 5, 2022

Techjockey Verified

“A powerful solution to connect with customers via various messaging channels.”

Pros

Twilio's programmable messaging and two-way messaging allow me to talk to my customers and leads in a more personable way. I now have the tools needed to get a better understanding of my customers' needs and help them find the right solutions for their business.

Cons

So far so good. I haven’t faced any issues with Twilio yet now. This has been really helpful so far.

Switched from Maple CRM

Reason to switch

There is no free trial offered by Maple CRM and the customer service is not very active as per my experience.

See All Twilio Reviews

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Which operating system does Twilio Software Support?

Twilio Software is compatible with Windows.

Is there any Twilio Software App?

Twilio Software app is not available for Android and iOS app users.

What is the deployment type of Twilio Software?

It supports web-based deployment.

How much does Twilio Software Cost?

Twilio Bar price in India starts at $120 at techjockey.com.

Who are the potential users of Twilio Software?

Twilio Software is typically used by Telecom to streamline customer interactions and enhance support services efficiently.

Is there any free demo for Twilio Software?

Yes, a demo of Twilio is available at techjockey.com.

Is Twilio Software Free?

Twilio Software is available for free.

Does this product offer a free trial?

Yes, Twilio Software offers a free trial.

How can you download Twilio Software?

Twilio Software installation is not required, as it is web-based. Just open the Setup Wizard to get started.

How does Twilio Software Work?

Twilio software works by providing APIs and tools for developers to integrate various communication channels such as voice, messaging, and video into their applications, enabling real-time communication with customers and users.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.