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AgnoCon is an advanced, intelligent customer experience management software designed for contact centers. With its unique features, AgnoCon empowers businesses to enhance operational efficiency and harness the power of customers to drive sales and promote growth. With AgnoCon, you can deliver excep... Read more

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AgnoCon Software Pricing, Features & Reviews

What is AgnoCon Software?

AgnoCon is an advanced, intelligent customer experience management software designed for contact centers. With its unique features, AgnoCon empowers businesses to enhance operational efficiency and harness the power of customers to drive sales and promote growth.

With AgnoCon, you can deliver exceptional customer service and efficiently manage your contact center operations. The call center software software offers a range of prominent features, including automated call distribution, skill-based mapping, call bridging, real-time dashboards and analytics, call recording, and more.

Maintain team involvement, leading to improved results and increased agent engagement and retention. The software enables you to drive customer-centricity development by allowing customers to provide instant feedback on their experience. At the same time, agents can identify the root cause of challenges and deliver measurable business value.

AgnoCon equips management with performance abilities through interactive data model visualizations and comprehensive dashboards. Thanks to the dynamic visualizations, supervisors can analyze agent performance, evaluate results, and gain a complete view of team performance.

That’s not all, as this software helps you achieve more. Efficiently route incoming calls based on predefined skills and agent capabilities. Seamlessly connect calls and ensure smooth communication between parties. Capture and store important customer interactions for future reference and quality assurance. Planned, executed, and tracked marketing campaigns to engage customers and drive desired outcomes. Enable customers to interact with automated voice prompts for self-service options.

Why Choose AgnoCon?

By leveraging AgnoCon, businesses can enhance their operational efficiency, improve agent performance, and optimize customer interactions. Whether aiming to streamline call handling processes, track and analyze performance metrics, or implement targeted marketing campaigns, AgnoCon offers the tools and capabilities necessary to drive customer satisfaction, increase productivity, and achieve business success.

Benefits of AgnoCon Customer Experience Management Software

  • AgnoCon enables businesses to deliver outstanding customer service through intelligent features, ensuring prompt and efficient customer interactions.
  • The platform’s features include automated call distribution, call bridging, and real-time dashboard analytics. These can help enhance operational efficiency, streamline processes, and optimize resource allocation.
  • It allows supervisors to monitor agent performance, identify areas for improvement, and provide valuable feedback for continuous development.
  • This software empowers businesses to plan, execute, and monitor marketing campaigns effectively, driving customer engagement and boosting sales.
  • It comes with real-time dashboard analytics and interactive data visualizations, enabling businesses to gain valuable insights into customer interactions, agent performance, and campaign effectiveness, facilitating data-driven decision-making and continuous improvement.

AgnoCon Software Price

AgnoCon customer experience management system pricing is available on request at techjockey.com.

The overall pricing model is based on different factors such as personalization, extra features required, total users, and the deployment type. Please feel free to request a call from our product experts if you want to learn more about our subscription plans or premium package deals.

AgnoCon Pricing & Plans

Inbound Call Center
    • Quantity
    • Monthly

Calculated Price (Exclusive of all taxes)

1299
Inbound & Outbound Call Center
    • Quantity
    • Monthly

Calculated Price (Exclusive of all taxes)

2399
Inbound & Outbound Call Center with lead management
    • Quantity
    • Monthly

Calculated Price (Exclusive of all taxes)

2999
IVR Only
    • Quantity
    • Monthly

Calculated Price (Exclusive of all taxes)

1299
Maintain team involvement

Maintain team involvement

Increase agent engagement and retention, mobilize agents and team towards organizational goals and values.

Improved Performance

Improved Performance

Allows customers to give instant feedback on their experience and agents to identify the root cause of the challenges and provides realistic and measurable business values.

Equip management with performance ability

Equip management with performance ability

Interactive data model visualizations and leverage dashboards that provide a complete view of agent and team performance in dynamic visualizations. Supervisors analyze the agent's performance and evaluate the results

Enhances operational efficiency

Enhances operational efficiency

AgnoCon is the highly evolved and intelligent customer experience management software. It offers unique features that enhances operational efficiency and help you leverage the power of customers in driving sales

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We make it happen! Get your hands on the best solution based on your needs.

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AgnoCon Features

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Automated Call Distribution

Efficiently distribute incoming calls to the most appropriate agents or departments.

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Silent Barge-in

Allows team leads and supervisors to barge in on any ongoing call between an agent and a customer for quality check.

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Real Time Dashboard & Analytics

Monitor and analyze key metrics and real-time performance indicators.

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Supervisor Dashboard

Allows supervisors to manage agent activities, track performance, and make informed decisions.

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Call Recording

Capture and store audio recordings of calls for compliance, training, and dispute resolution.

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Campaign Management

Plan, execute, and track multi-channel marketing campaigns effectively.

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Role Based Access

Control user access and permissions based on predefined roles and responsibilities.

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Reports

Provides a comprehensive suite of reports that a contact center needs to enhance performance and customer experience.

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Whatsapp Integration

Ensures hassle-free communication with online communication channels like WhatsApp.

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CRM

It integrates with all major CRM systems to ensure seamless access to your customers' data.

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Interactive Voice Response(IVR)

Automate call routing and provide self-service options to callers through voice prompts.

AgnoCon Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Language:
  • Ubuntu Windows MacOS
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Medium Business, SMEs, MSMBs
  • Phone, Email
  • English

AgnoCon Reviews

100%

Have recommended this product

Overall Score

5/5
Based on 2 Reviews

Review this product

Your valuable feedback helps others like you make a better decision.

V

Venkatesh

Verified reviewer:linkedin_verify

Project Manager, Automotive

2-100 Employees

Software user since: 6-12 months

Reviewed on: Jul 18, 2023

5/5

“Ready to use product.”

Pros :

Cons :

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5

Likely to Recommend

10/10

AgnoShin Technologies Pvt. Ltd. Company Details

Brand Name AgnoShin Technologies Pvt. Ltd.
Information We are a technology agnostic company, focusing on platform, protocol, and device-independent solutions in the customer experience management ecosystem.
Founded Year 2018
Director/Founders Gomathi Perumal
Company Size 101-500 Employees

AgnoCon FAQ

A AgnoCon software is compatible with Windows and macOS operating systems.
A AgnoCon app is not available on Android and iOS devices.
A AgnoCon system supports cloud-based deployment.
A AgnoCon Customer Experience Management Software pricing is available on request at techjockey.com.
A AgnoCon Customer Experience Management Software can be used by various businesses across industries, including retail, hospitality, e-commerce, and telecommunications. Its user-friendly interface and customizable features make it an ideal solution for companies seeking to enhance customer satisfaction and drive brand loyalty.
A The AgnoCon Customer Experience Management system demo is free with techjockey.com.
A AgnoCon Customer Experience Management Software does not offer a free trial.
A AgnoCon is a cloud-based platform. So, download the installation file on your system and open the Setup Wizard to get started.
A AgnoCon is a robust Customer Experience Management Software that helps businesses understand and enhance customer interactions. It collects and analyzes data from various touchpoints, enabling companies to gain valuable insights, identify pain points, and deliver personalized experiences to foster customer satisfaction and loyalty.

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