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IVR Facility
The software offers intuitive IVR scenarios that give your customers the best support services and calling experience.
Call Routing
Options like sequential/random routing and round-robin help connect with as many callers as possible.
Office Time Schedule
The feature helps assign working hours to members of your company.
Click to Call
The feature helps members dial a customer's number first before handing it over to the support executives.
In-Call Transfer
Use the module to divert an incoming call to another number using a simple one-click button.
Email and SMS Notifications
Control the process of sending email notifications/SMS to numbers & activate/deactivate anytime.
Lead Management
Inbuilt CallerDesk panel helps assign calls to the right lead for maximizing customer satisfaction.
Call Analytics
The feature analyses outgoing & incoming calls for giving insights to manage admin and sales activities.
Security & Activity
The software secures an account with IP restrictions, two-factor authentications, and a strong security question.
Auto Survey
Collect customer feedback using bulk/individual auto survey capabilities to improve a business's performance.
Auto Reminder
Voice notification system reminds internal teams and customers about upcoming meets, events, etc.
Broadcast Scheduling
Use the feature to do voice broadcasts and manage their schedule & run times.
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