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DCdial

Brand : Palm Labs

Starting at $ 79

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DCDial is an advanced contact center solution that empowers businesses to establish efficient and revenue-generating connections. Operating within the cloud-based framework, it seamlessly integrates outbound and inbound call center functionalities to enhance communication strategies. The software f... Read more

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DCdial Software Pricing, Features & Reviews

What is DCDial Software?

DCDial is an advanced contact center solution that empowers businesses to establish efficient and revenue-generating connections. Operating within the cloud-based framework, it seamlessly integrates outbound and inbound call center functionalities to enhance communication strategies.

The software facilitates real-time connections between agents and customers to ensure optimal utilization of resources. It boasts an array of dialer modes, including predictive and manual options, allowing businesses to tailor their calling strategies to specific needs. With advanced call monitoring tools, supervisors can actively engage in agent coaching to ensure quality control and adherence to compliance standards. The platform provides features like PCI-compliant payment lines and security measures to safeguard sensitive information.

Why Choose DCDial?

  • The call center software provides the capability to track first-time and repeat callers to understand caller behavior.
  • It allows users to record inbound calls for quality assurance and training purposes.
  • The platform enables businesses to receive and respond to customer interactions through calls and text messages.
  • Users can record messages in their voice or use voice-to-text technology for personalized and effective communication.
  • The platform automates the opt-in/opt-out process and ensures compliance with the Do Not Call (DNC) registry.

Benefits of DCDial Call Center Software

  • The call center software allows businesses to automate various follow-up tasks, from reminders and surveys to feedback collection.
  • It allows businesses to streamline communication processes by automating scripted message delivery.
  • The platform automates the lead qualification process to efficiently identify and prioritize qualified leads.
  • It connects agents to callers across various channels, including standard landlines, softphones, SIP, voice, email, chat, social media, and more.
  • The platform categorizes callers based on their needs and routes them to contact center agents with the expertise to achieve first-call resolution.

DCDial Pricing

DCDial Call Center platform pricing starts from $79 at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and total users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

DCdial Pricing & Plans

BASIC
  • Unlimited Contacts
  • Text-to-Speech Support
  • Mobile Phone Scrub
  • Record inbound calls for free
  • Unlimited Call Recording
  • Simple “Do Not Call” List Setup
  • CRM Integration
  • Extensive Real-Time Reporting
  • Unlimited Campaigns
  • Unlimited Users
    • Licenses
    • Yearly
Starting at $ 79

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DCdial Features

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Route Calls by Agent Skillset

Ensures calls reach the agent most qualified to handle them to improve customer satisfaction.

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Advanced Agent Desktop & Tools

Provides agents with everything they need to succeed, from call recording to customer data.

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Comprehensive Preview Dialer

Increases agent efficiency by previewing leads and prioritizing calls before dialing.

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Fully Integrated with CRM

Unifies customer data across platforms for seamless interaction and enhanced insights.

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Lead Filter Strategy

Targets specific customer segments for better campaign results.

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PCI Compliant Payment Lines

Processes payments securely and adheres to industry standards.

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Priority Routing

Sends urgent calls to the front of the queue to ensure prompt service for VIPs.

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Local and Toll-Free Dialer

Customers can call you locally or toll-free to increase reach.

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Remote Call Monitoring

Supervisors can discreetly listen to calls for coaching or quality assurance.

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Robust Security Features

Protects sensitive data with encryption, access controls, and other measures.

DCdial Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • Ubuntu Windows iOS Android MacOS Linux
  • DesktopMobileTabletiPad
  • Web-Based
  • ITES, BPO, Contact Center, Banking
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises
  • Phone, Email, Live Chat, Communities
  • API Integration
  • Videos
  • English

DCdial Reviews and Ratings

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Palm Labs Company Details

Brand Name Palm Labs
Information DCdial's highly customizable solution boasts an intuitive and user-friendly interface which allows our clients to design and deploy sophisticated communication strategies quickly and with relative ease.
Founded Year 2012
Director/Founders Palm Labs
Company Size 1-100 Employees

DCdial FAQ

A DCDial software is compatible with Ubuntu, Windows, MacOS, and Linux operating systems.
A DCDial is unavailable for Android and iOS app users.
A DCDial platform supports cloud-based deployment.
A DCDial price starts at $79 on techjockey.com.
A DCDial can help businesses of all sizes to manage call and text communications seamlessly.
A DCDial platform free demo is available at techjockey.com.
A DCDial is not free. The price starts at $79 at techjockey.com.
A DCDial call center software is a cloud-based platform. So, installation is not required. Just open the Setup Wizard to get started.
A The contact center solution allows businesses to manage their inbound and outbound customer communications, primarily through phone calls, text messages, emails, and web chat.

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