Small Business
Designed for startups and growing businesses
Brand: Acefone
A simple and smart call center software that helps businesses manage calls, messages, and customer support from anywhere.
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Brand: Acefone
Founded Year: 2019
Acefone simplifies business communication with AceX, an omnichannel CX platform featuring Interactions Hub, Contact Center Studio, API Connect, Campaigns, AI Voice Agent, Voice Streaming, and Xtract. Trusted by 5,000+ brands, it offers 300+ features
Watch the demo video to explore key features, real workflows, and how the software fits your business needs.
Small Business
Designed for startups and growing businesses
Medium Business
Built for business growth and flexibility
Enterprises
Designed for complex and large-scale business needs
4.4
Out of 5
Overall Rating
Based on
11 Verified Reviews
Rating Breakdown
87% Recommend this Product
Add ReviewCustomers generally appreciate Acefone for its solid cloud communications capabilities, particularly praising its user-friendly setup, effective customer support, and comprehensive analytics tools. Many users highlight the platform's versatility for mid-sized teams and service-oriented businesses, enabling efficient remote operations and multi-channel communications. However, some recurring concerns include challenges with billing clarity, advanced feature integrations, and the cancellation process, indicating a need for improvements in these areas. Overall, the sentiment remains positive, with users recommending Acefone for its value and functionality.
Pros
"Many users appreciate Acefone’s customer service and responsiveness"
"Acefone provides live dashboards, performance analytics, agent monitoring and route optimisation tools."
"For service-based operations Acefone hits the right mark: phone system, analytics, remote agents."
Cons
"Formats we wanted were not available out-of-the-box and needed exports."
"If you run heavy manufacturing/distribution with very complex telecom workflows or heavy hardware requirements, the platform may feel a little less customisable."
"A few reviews pointed out that while basic features work well, certain advanced integrations or cancelling processes were less smooth."
Nov 1, 2025
Techjockey Verified
“Some support hiccups but overall solid for mid-sized teams”
Our team of 50 agents needed a reliable cloud communications platform. Acefone has served us well for months – uptime is good, features are solid, training was helpful. Though we had a billing query that took longer than expected to resolve.
Pros
Many users appreciate Acefone’s customer service and responsiveness
Cons
There are a few troubling reviews about billing/contract clarity and difficult cancellation. I had a terrible experience with Acefone and agent mis?represented product, refund refused.
Reason to switch
We left our previous large provider because they charged high rates, locked in long contracts and had slow support. Acefone gave us more flexibility and competitive pricing.
Sep 9, 2025
Techjockey Verified
“Better call analytics & dashboards improved my decisions”
As a founder I needed more than just calls being made – I needed data: how many calls, pickups, slip-ups, agent idle time, etc. Acefone’s dashboard helped us understand operations better, spot bottlenecks and drive improvements.
Pros
Acefone provides live dashboards, performance analytics, agent monitoring and route optimisation tools.
Cons
Formats we wanted were not available out-of-the-box and needed exports.
Reason to switch
We were using spreadsheets to track telecom metrics which was error-prone and slow. Acefone integrated those metrics in real time, saving us time and giving clearer insights.
Aug 28, 2025
Techjockey Verified
“Excellent for service firms but inventory-heavy companies may need more”
In our professional services firm we needed a strong, cloud-based communications suite not overly encumbered by manufacturing-warehouse features. Acefone delivered and gave us clarity, remote access and multi-channel support.
Pros
For service-based operations Acefone hits the right mark: phone system, analytics, remote agents.
Cons
If you run heavy manufacturing/distribution with very complex telecom workflows or heavy hardware requirements, the platform may feel a little less customisable.
Reason to switch
We switched because our prior enterprise telecom solution was expensive, over-engineered for our needs and complex. Acefone felt more aligned with what our service-business required.
Acefone
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Acefone uses cloud technology to manage business calls, messages, and customer interactions in one platform.
Acefone pricing starts at INR 1,599 per seat per month at Techjockey.com.
Small to large businesses across industries like retail, healthcare, and finance use Acefone for communication.
Yes, Acefone offers a free trial so you can explore its features before buying.
Yes, Acefone works on both desktop and mobile devices for easy access anytime, anywhere.
Yes, it's simple to set up and their support team helps you start in no time.
Yes, you can use WhatsApp messaging and video meetings for personal and face-to-face communication.
Yes, Acefone connects easily with CRMs like Zoho, Salesforce, HubSpot, and many others.
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Terms and Condtions
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.
For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
the GSTIN of the user associated with their registered business, and
the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.
Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.
Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.
Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.
To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.