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  1. Business Software
  2. Cloud Telephony Solutions
  3. Call Center Software

  4. Acefone

Acefone

Brand : Acefone

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  • offer_icon Save upto 18%, Get GST Invoice on your business purchase |
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    Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

    For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

    • the GSTIN of the user associated with their registered business, and

    • the specified Entity Name for their business.

    It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

    Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

    Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

    Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

    To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.

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A simple and smart call center software that helps businesses manage calls, messages, and customer support from anywhere. ...Read more

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Acefone Software Pricing, Features & Reviews

What is Acefone?

Acefone is a new voice cloud-centered call center software that supports companies to handle calls and messages via the internet. It exchanges old phone systems with an intelligent and more straightforward method to reach the customers wherever they reside.

Acefone ensures that the communication between any business and its employees is more rapid and convenient whether it is a corporation that employs hundreds of people or a sole proprietorship.

It is already reliable to famous companies all over the globe, and it provides millions of calls annually.Whether it is a startup or a big organization, anyone can use Acefone to keep in touch with clients and teams.

Companies no longer require massive equipment or technical phone systems with Acefone. It is available in the cloud, anywhere, everywhere. It also integrates with widely used applications such as Salesforce, Zoho, or Microsoft apps so that it can run its daily operations easily.

Why Choose Acefone?

  • Proven Expertise: Acefone has worked with thousands of companies and has experience in most industries in the world.
  • Secure Platform: Your business will be protected because your calls and data are secured using high-level security.
  • Flexible Solutions: With the drive of your business, you may grow or change plans, features, and users.
  • Easy to Use: It does not require expertise. Acefone is straightforward, clean, and user-friendly to anybody.
  • 24/7 Support Available: There is always available support, whenever you require assistance regarding set up problems or inquiries.

Key Features of Acefone

  • Video Meetings: Conduct real and good conversations in the form of face-to-face video calls with customers.
  • Post-Call Surveys: Query customers about how their call went and work on their feedback.
  • Voice and Message API: Integrate your system with an Acefone API and control your calls and messages easier.
  • Custom Workflows: Create your own flow for calls and messages inside your business software.
  • Marketing Campaign Tools: Run marketing calls and messages to reach more people across different platforms.
  • Audience Targeting: Group your audience smartly and send the right message to each group.

Acefone Pricing

Acefone pricing starts at INR 1,599 per seat per month at Techjockey.com. The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

Acefone Pricing & Plans

Acefone
  • Omnichannel Support
  • IVR
  • ACD & Skill?Routing
  • Call Recording & Monitoring
  • Dialers
  • CRM Integrations
    • Monthly

Calculated Price (Exclusive of all taxes)

₹ 1599

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Acefone Features

  • icon_check Omnichannel Support Chat with consumers through a call, SMS, WhatsApp, email, and video with ease.
  • icon_check IVR Facility Direct the callers to the appropriate department with intelligent voice menu choices.
  • icon_check ACD & Skill Routing Direct calls to agents depending on their skills, locations and availability in real-time.
  • icon_check Call Recording & Monitoring Agent recording, monitoring and barging with call whisper and barge capabilities.
  • icon_check Dialers Preview dialers, ratio dialers, predictive dialers, or progressive dialers can be used to call faster.
  • icon_check CRM Integrations Connect to Zoho, Salesforce and others to retrieve caller details and make fast calls.
  • icon_check Real Time Analytics Get live call statistics, team statistics and queue dashboards.
  • icon_check Automated Reporting Receive scheduled reports of agents, queues and calls through email.
  • icon_check Workforce Mgmt Track employee actions, role management and shift assignments easily.

Acefone Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • Windows iOS Android
  • DesktopMobile
  • Web-Based
  • BPO
  • All Businesses
  • Medium Business, Enterprises
  • Email, Forums
  • In Person
  • English

Acefone Reviews

87%

Have recommended this product

Overall Score

4.4/5
Based on 10 Reviews

Review this product

Your valuable feedback helps others like you make a better decision.

Pros

pros_icon “Many users appreciate Acefone’s customer service and responsiveness” Rihan Ali - Nov 1, 2025

pros_icon “Acefone provides live dashboards, performance analytics, agent monitoring and route optimisation tools.” Chirag Ganguli - Sep 9, 2025

pros_icon “For service-based operations Acefone hits the right mark: phone system, analytics, remote agents.” Jelena Dinić - Aug 28, 2025

Cons

cons_icon “Formats we wanted were not available out-of-the-box and needed exports.” Chirag Ganguli - Sep 9, 2025

cons_icon “If you run heavy manufacturing/distribution with very complex telecom workflows or heavy hardware requirements, the platform may feel a little less customisable.” Jelena Dinić - Aug 28, 2025

cons_icon “A few reviews pointed out that while basic features work well, certain advanced integrations or cancelling processes were less smooth.” Mukesh - Jul 30, 2025

RA

Rihan Ali

Verified reviewer:linkedin_verify

Digital Marketer, Retail

501-1000 Employees

Software user since: 6-12 months

Reviewed on: Nov 1, 2025

4.5/5

“Some support hiccups but overall solid for mid-sized teams”

Our team of 50 agents needed a reliable cloud communications platform. Acefone has served us well for months – uptime is good, features are solid, training was helpful. Though we had a billing query that took longer than expected to resolve.

Pros :

Cons :

Switched from : CloudTalk

Reason to switch : We left our previous large provider because they charged high rates, locked in long contracts and had slow support. Acefone gave us more flexibility and competitive pricing.

Features

4.5/5

Value for Money

5/5

Customer Support

4/5

Ease of Use

4.5/5

Likely to Recommend

9/10
CG

Chirag Ganguli

Verified reviewer:linkedin_verify

AVP-IT, Publishing

501-1000 Employees

Software user since: 6-12 months

Reviewed on: Sep 9, 2025

4.5/5

“Better call analytics & dashboards improved my decisions”

As a founder I needed more than just calls being made – I needed data: how many calls, pickups, slip-ups, agent idle time, etc. Acefone’s dashboard helped us understand operations better, spot bottlenecks and drive improvements.

Pros :

Cons :

Switched from : LeadDesk

Reason to switch : We were using spreadsheets to track telecom metrics which was error-prone and slow. Acefone integrated those metrics in real time, saving us time and giving clearer insights.

Features

4.5/5

Value for Money

4/5

Customer Support

4.5/5

Ease of Use

5/5

Likely to Recommend

9/10
JD

Jelena Dinić

Verified reviewer:linkedin_verify

Product Head, IT

501-1000 Employees

Software user since: < 6 months

Reviewed on: Aug 28, 2025

4.5/5

“Excellent for service firms but inventory-heavy companies may need more”

In our professional services firm we needed a strong, cloud-based communications suite not overly encumbered by manufacturing-warehouse features. Acefone delivered and gave us clarity, remote access and multi-channel support.

Pros :

Cons :

Switched from : CallShaper

Reason to switch : We switched because our prior enterprise telecom solution was expensive, over-engineered for our needs and complex. Acefone felt more aligned with what our service-business required.

Features

4.5/5

Value for Money

4/5

Customer Support

5/5

Ease of Use

4.5/5

Likely to Recommend

9/10
See all Acefone reviews

Acefone Company Details

Brand Name Acefone
Information At Acefone, we make interactions simple, powerful, and customer focused. Our cloud-based omnichannel platform offers powerful products like the Interactions Hub, Contact Center Studio, API Connect, and Campaigns—designed to help you deliver exceptional experiences at every touchpoint of the customer
Founded Year 2019
Director/Founders Acefone
Company Size 1-100 Employees

Acefone FAQ

A Acefone uses cloud technology to manage business calls, messages, and customer interactions in one platform.
A Acefone pricing starts at INR 1,599 per seat per month at Techjockey.com.
A Small to large businesses across industries like retail, healthcare, and finance use Acefone for communication.
A Yes, Acefone offers a free trial so you can explore its features before buying.
A Yes, Acefone works on both desktop and mobile devices for easy access anytime, anywhere.
A Yes, it's simple to set up and their support team helps you start in no time.
A Yes, you can use WhatsApp messaging and video meetings for personal and face-to-face communication.
A Yes, Acefone connects easily with CRMs like Zoho, Salesforce, HubSpot, and many others.

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