Acefone Reviews & Ratings

4.6/5

“Omnichannel capability made a difference”

In our customer-support business we realized that it wasn’t enough to just handle voice calls. Customers want chat, WhatsApp, SMS and video. Acefone’s “Interactions Hub” gave us one place for multiple channels rather than separate tools.

Pros : Acefone supports voice, SMS, WhatsApp messaging, video meetings, scheduled callbacks and unified shared inbox.

Cons : Some channels (like WhatsApp or video) were still less mature in our setup and needed extra configuration.

Switched from : Twilio

Reason to switch : We switched because our previous system only handled voice and needed separate tools for chat and WhatsApp. Acefone unified channels and improved our customer-experience quality.

4.5/5

“Great feature set for our call-centre needs”

: Running a small contact centre in retail, we needed good call routing, analytics and mobile access. Acefone gave us that, we can route calls smartly, monitor agent performance, and manage inbound/outbound from one dashboard.

Pros : Acefone boasts 65+ features including ACD (Automatic Call Distribution), IVR routing, call transfer, click-to-call, and real-time analytics.

Cons : While the feature list is extensive, the pricing model and module combinations weren’t always super transparent during my initial evaluation.

Switched from : On-Premises PBX

Reason to switch : We switched because our on-premise PBX plus separate dialer required multiple vendors, heavy setup and high cost. Acefone unified everything in the cloud and lowered our infrastructure burden.

4.5/5

“Excellent for service firms but inventory-heavy companies may need more”

In our professional services firm we needed a strong, cloud-based communications suite not overly encumbered by manufacturing-warehouse features. Acefone delivered and gave us clarity, remote access and multi-channel support.

Pros : For service-based operations Acefone hits the right mark: phone system, analytics, remote agents.

Cons : If you run heavy manufacturing/distribution with very complex telecom workflows or heavy hardware requirements, the platform may feel a little less customisable.

Switched from : CallShaper

Reason to switch : We switched because our prior enterprise telecom solution was expensive, over-engineered for our needs and complex. Acefone felt more aligned with what our service-business required.

4.5/5

“Some support hiccups but overall solid for mid-sized teams”

Our team of 50 agents needed a reliable cloud communications platform. Acefone has served us well for months – uptime is good, features are solid, training was helpful. Though we had a billing query that took longer than expected to resolve.

Pros : Many users appreciate Acefone’s customer service and responsiveness

Cons : There are a few troubling reviews about billing/contract clarity and difficult cancellation. I had a terrible experience with Acefone and agent mis?represented product, refund refused.

Switched from : CloudTalk

Reason to switch : We left our previous large provider because they charged high rates, locked in long contracts and had slow support. Acefone gave us more flexibility and competitive pricing.

4.5/5

“Good onboarding, but some drop-outs in advanced features”

We appreciated how Acefone held our hand through setup: they configured IVR, trained staff, ensured we were ready. However, as we scaled and asked for custom integration (with niche CRM), we found more manual effort than expected.

Pros : The set-up process was so easy and everything was done remotely

Cons : A few reviews pointed out that while basic features work well, certain advanced integrations or cancelling processes were less smooth.

Switched from : Voiptime Cloud

Reason to switch : We left our previous vendor because setup was too slow, and support wasn’t responsive. Acefone’s onboarding was much better, which is why we made the switch.

4.5/5

“Mobile-friendly and remote-ready, a big plus”

With our team partly remote and partly in-office, we needed a flexible telecom system. Acefone’s cloud-first architecture meant our agents could log in from anywhere. Setup was quick and we avoided shipping hardware.

Pros : The system allows remote agents to access via softphone, mobile, or browser. The cloud model means we’re not tied to hardware.

Cons : For very advanced CRM integrations we had to do some manual work.

Switched from : CallerDesk

Reason to switch : Our old on-premises telecom didn’t support remote agents well, required hardware at each location, and was costly. Acefone gave better mobility, scalability and lower cost.

4.5/5

“Better call analytics & dashboards improved my decisions”

As a founder I needed more than just calls being made – I needed data: how many calls, pickups, slip-ups, agent idle time, etc. Acefone’s dashboard helped us understand operations better, spot bottlenecks and drive improvements.

Pros : Acefone provides live dashboards, performance analytics, agent monitoring and route optimisation tools.

Cons : Formats we wanted were not available out-of-the-box and needed exports.

Switched from : LeadDesk

Reason to switch : We were using spreadsheets to track telecom metrics which was error-prone and slow. Acefone integrated those metrics in real time, saving us time and giving clearer insights.

4.3/5

“Switched in a flash, set-up was a breeze”

My small accounting firm was trying to move away from a legacy phone line. With Acefone we got a professional telecom system running in no time. The interface is user-friendly, the support team patient, and I felt confident even though I’m not a telecom expert.

Pros : I had very little VoIP knowledge and yet Acefone’s onboarding was incredibly smooth. The remote technician set things up, and I was making calls within a day.

Cons : Some of the more advanced features took time to understand, there’s a bit of a learning curve if you want to go beyond the basics.

Switched from : BT Phone Line

Reason to switch : I switched from the BT single phone line because although it worked, it lacked mobility, remote access and modern features. Acefone gave me cloud-based flexibility at a lower cost.

4.3/5

“All the outbound dialing modes we needed”

We run outbound campaigns for our services business, so efficient dialing was vital. With Acefone’s dialer tools we increased connect rates, dropped idle time, and tied it into our CRM for better tracking.

Pros : Acefone offers auto-dialer, preview, predictive, power dialer, ratio dialer and integrates with CRMs.

Cons : We had to train some agents on the dialer pacing strategies to avoid dropped calls.

Switched from : Dialer360

Reason to switch : Our old dialer lacked CRM integration and had fewer dialing strategies. Acefone offered more sophisticated options plus native integration, making our outreach more efficient.

4.3/5

“Value-for-money with excellent support”

As a startup, we needed a telecom solution that didn’t wipe out our budget. Acefone delivered for us: we got cloud communications, multi-device access, and routing features without crazy upfront costs. The support team also helped walk us through the features.

Pros : Value for money and easy to use

Cons : A few users noted difficulties with trial cancellation processes.

Switched from : Voiptime Cloud

Reason to switch : We left our previous VoIP because the support was weak, hidden costs added up, and the onboarding was slow. Acefone offered straightforward pricing, responsive support and fast set-up.