Dialer360

What is Dialer360?

Dialer360 is a call center management software that provides agents with outbound, inbound and blended call center solutions. The software comes equipped with a predictive dialer that includes voice and SMS broadcasting, CRM, VOIP (Voice Over Internet Protocol) and internet chat. Moreover, the auto dialer software comes with thousands of pre-recorded voices helping call center agents perform their duties in an efficient manner.

The admin and agent web pages of the call center management software are available in multiple languages such as Greek, Spanish, English, Italian, German, French and more. Further, by using Dialer360, users get access to features like custom web pages, dropped calls to voicemails, queues, and extensions per campaign.

What type of chat options are offered by Dialer360?

Dialer360 comes with two types of chat features:

1. Internal Chat - The software facilitates internal chat between agents and managers allowing them to communicate with each other easily. Managers can assign tasks or give feedback to individual agents without leaving their seats and agents too can communicate with each other efficiently.
2. Internet Chat - Agents can offer solutions to the problems faced by individual customers using their own internet chat screens.

Pricing of Dialer360

The pricing of Dialer360 can be customized as per the users requirement. You can send in a callback request. Our executives will get back to you in real-time.

The Compatible Platforms for Dialer 360

Dialer 360 is compatible with Windows and MacOS devices. It also has a mobile app of its own compatible with Android and iOS platforms.

Benefits of Dialer360

1. Custom Web Page - With Dialer360, agents can open a custom web page from live calls based on the data of individual customers. They can also check the list of individual users, groups, campaigns and lists easily.
2. Start Campaigns with IVR - Managers and admins can start an auto-dial campaign using the IVR feature offered by the software and use it for transferring calls to individual agents when a live caller finally answers the call.
3. Control over recording - End users has the authority to start and stop call recordings of agents as and when required.
4. Control over dialling - With Dialer360, agents get to dial numbers of individual customers either manually or automatically for connecting with customers.
5. Customizable call information - Agents can make alterations to the data of individual callers as per their requirements in the custom datasheet.
6. Timezone restrictions - Admins can customize time zone-related restrictions and schedule calling times for different countries in different time zones without any complication.