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Dialer360 VS Freshdesk Contact Center

Let’s have a side-by-side comparison of Dialer360 vs Freshdesk Contact Center to find out which one is better. This software comparison between Dialer360 and Freshdesk Contact Center is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Dialer360 or Freshdesk Contact Center fits your business.

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Price On Request

Starting Price

₹ 1399.00 /Monthly

View plans arow
  • industries All industries
  • Contact Center
  • chek Web Screen
  • chek DNC Activation
  • chek Real Time Reports & Statistics
  • chek 3rd Party Conferencing
  • chek AMD Calls
  • chek Inbound Call Center
  • chek Queue Callback
  • chek Omnichannel Routing
  • chek Service Level Monitoring
  • chek Speech Enabled IVR

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Have you used Freshdesk Contact Center before?
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Have you used Dialer360 before?
Write a Review

Have you used Freshdesk Contact Center before?
Write a Review

Deployment

  • Web Based
  • On Premises

Device Supported

  • Desktop
  • Mobile
  • Tablet
  • iPad

Operating System

  • Ubuntu
  • Windows
  • iOS
  • Android
  • Mac OS
  • Windows(Phone)
  • Linux

Deployment

  • Web Based
  • On Premises

Device Supported

  • Desktop
  • Mobile
  • Tablet
  • iPad

Operating System

  • Ubuntu
  • Windows
  • iOS
  • Android
  • Mac OS
  • Windows(Phone)
  • Linux

A Quick Comparison Between Dialer360 and Freshdesk Contact Center

Let’s have a detailed comparison of Dialer360 vs Freshdesk Contact Center to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether Dialer360 or Freshdesk Contact Center fits your business.

Comparison of Dialer360 vs Freshdesk Contact Center In terms of Features

Dialer360 includes features like Web Screen, DNC Activation, Real Time Reports & Statistics and 3rd Party Conferencing. Freshdesk Contact Center is known for functionalities like Inbound Call Center, Queue Callback, Omnichannel Routing and Service Level Monitoring. When you compare Dialer360 vs Freshdesk Contact Center, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Dialer360 and Freshdesk Contact Center In terms of Deployment Type

While Dialer360 supports Web Based deployment; Freshdesk Contact Center is suitable for Web Based deployment. While selecting between Dialer360 and Freshdesk Contact Center, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Dialer360 or Freshdesk Contact Center: Which Is Ideal for Your Industry

Dialer360 is ideal for industries like All Industries. For Contact Center, Freshdesk Contact Center is a better choice. If you are confused between Dialer360 or Freshdesk Contact Center, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Dialer360 or Freshdesk Contact Center

Dialer360 and Freshdesk Contact Center can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Dialer360 and Freshdesk Contact Center during demo to decide which one is best for your business.

FAQs

While Dialer360 offers customized features, Freshdesk Contact Center has diverse modules. Select between Dialer360 or Freshdesk Contact Center as per your business needs.
Both these products offer similar features but with a different approach. While Dialer360 emphasizes on user experiences, Freshdesk Contact Center focuses on functionalities.
It all depends on the functionalities that you prefer. While Dialer360 offers add-ons along with essential features, Freshdesk Contact Center emphasizes on customization.
No, the difference between Dialer360 and Freshdesk Contact Center lies in terms of features and functionalities. While Dialer360 can be customized as per the user’s needs, Freshdesk Contact Center addresses the diverse audience.
It depends upon your business requirement. Both Dialer360 and Freshdesk Contact Center provides standard features to cater diverse industry needs.
The difference lies in terms of the user interface and functionalities. While Dialer360 is customizable, Dialer360 offers comprehensive modules.

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