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CallShaper

Brand : CallShaper

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CallShaper is a cloud-based call center software that helps businesses manage and optimize their inbound and outbound calls. ...Read more

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CallShaper Software Pricing, Features & Reviews

What is CallShaper Software?

CallShaper is a call center software meticulously designed to empower businesses in monitoring both inbound and outbound calls, tracking agent performance, and seamlessly managing leads, telemarketing, and sales processes. At its core is a user-friendly, drag-and-drop interactive voice response (IVR) editor that provides managers with a versatile tool to transfer calls based on agent availability, time constraints, or specific call types, ensuring efficient call handling.

The platform offers the capability to analyze databases, distinguish between landline and wireless leads, identify Do Not Call list numbers, and monitor call abandonment rates—all while maintaining strict compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors benefit from streamlined lead imports through bulk file uploads, while agents can enhance their interactions using predefined call scripts, fostering effective communication and issue resolution with clients.

Why Choose CallShaper?

  • The call center software allows users to visualize call volume fluctuations throughout the day.
  • It allows users to evaluate the effectiveness of inbound media by typing and individual advertisement.
  • The platform analyzes audio patterns during the initial greeting of a call to help agents avoid wasting time on answering machine pickups.
  • It allows agents to categorize and document call outcomes for performance analysis and improvement.
  • The platform enables efficient organization and tracking of contact lists for targeted outreach.

Benefits of CallShaper Call Center Software

  • The call center software facilitates the systematic handling and escalation of customer concerns to appropriate levels.
  • It optimizes call handling by efficiently organizing and prioritizing incoming calls to ensure a smooth and orderly resolution process.
  • The platform allows agents to schedule call-backs to ensure timely follow-up with customers and enhance overall customer satisfaction.
  • It provides a campaign-specific caller ID, allowing agents to display relevant information for targeted communication.
  • The telephony software ensures an equitable and strategic allocation of leads among agents to facilitate a balanced workload.

CallShaper Call Center Pricing

CallShaper Call Center Platform pricing is available on request at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and total users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

CallShaper Pricing & Plans

CallShaper price is available on request

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CallShaper Features

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Dynamic Scripting

Guide agents through calls with real-time adjustments based on customer replies.

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Real Time Lead Posting

Send leads directly to agents for seamless call transitions.

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Bulk File Uploading

Easily add large numbers of contacts to your system simultaneously.

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Flexible Lead Prioritization

Set rules to ensure the most important leads get called first.

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IVR

Create automated menus to handle calls efficiently and route them to the right agent.

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Regulatory Rules

Ensure compliance with TCPA and other regulations.

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APIs & Webhooks

Seamlessly connect with various third-party CRMs.

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Robust Help Center

Access a comprehensive knowledge base for agent training and troubleshooting.

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Predictive Dialer

Maximize agent call time by automatically dialing the numbers most likely to answer.

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Manual & Click to Call Preview

Review details before manually dialing or launching calls with a click.

CallShaper Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • Ubuntu Windows MacOS Linux
  • DesktopMobileTabletiPad
  • Web-Based
  • ITES, BPO, Contact Center, Banking
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises
  • Phone, Email, Live Chat, Communities
  • API Integration
  • Videos
  • English

CallShaper Reviews and Ratings

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CallShaper Company Details

Brand Name CallShaper
Information CallShaper is the originator of a cutting-edge cloud-based call center platform for efficiency- and compliance-minded directors of inbound and outbound call centers.
Founded Year 2012
Director/Founders CallShaper
Company Size 1-100 Employees

CallShaper FAQ

A CallShaper software is compatible with Ubuntu, Windows, MacOS, and Linux operating systems.
A The CallShaper app is unavailable for Android and iOS app users.
A CallShaper platform supports cloud-based deployment.
A CallShaper call center software pricing is available on request at techjockey.com.
A CallShaper can help businesses automate the flow of incoming and outgoing calls.
A CallShaper call center platform demo is available for free at techjockey.com.
A CallShaper is not a free solution. However, the premium plan with advanced features and exciting deals is available at techjockey.com.
A CallShaper software installation is not required, as it is cloud-based. Just open the Setup Wizard to get started.
A The call center software allows users to track agent performance, analyze call data, and ensure compliance with regulations.

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