CallShaper

What is CallShaper Software?

CallShaper is a call center software meticulously designed to empower businesses in monitoring both inbound and outbound calls, tracking agent performance, and seamlessly managing leads, telemarketing, and sales processes. At its core is a user-friendly, drag-and-drop interactive voice response (IVR) editor that provides managers with a versatile tool to transfer calls based on agent availability, time constraints, or specific call types, ensuring efficient call handling.

The platform offers the capability to analyze databases, distinguish between landline and wireless leads, identify Do Not Call list numbers, and monitor call abandonment rates—all while maintaining strict compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors benefit from streamlined lead imports through bulk file uploads, while agents can enhance their interactions using predefined call scripts, fostering effective communication and issue resolution with clients.

Why Choose CallShaper?

• The call center software allows users to visualize call volume fluctuations throughout the day.
• It allows users to evaluate the effectiveness of inbound media by typing and individual advertisement.
• The platform analyzes audio patterns during the initial greeting of a call to help agents avoid wasting time on answering machine pickups.
• It allows agents to categorize and document call outcomes for performance analysis and improvement.
• The platform enables efficient organization and tracking of contact lists for targeted outreach.

Benefits of CallShaper Call Center Software

• The call center software facilitates the systematic handling and escalation of customer concerns to appropriate levels.
• It optimizes call handling by efficiently organizing and prioritizing incoming calls to ensure a smooth and orderly resolution process.
• The platform allows agents to schedule call-backs to ensure timely follow-up with customers and enhance overall customer satisfaction.
• It provides a campaign-specific caller ID, allowing agents to display relevant information for targeted communication.
• The telephony software ensures an equitable and strategic allocation of leads among agents to facilitate a balanced workload.

CallShaper Call Center Pricing

CallShaper Call Center Platform pricing is available on request at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and total users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.