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DialDesk

Brand: Ispark Dataconnect P Ltd.

  • 4.7

  • 6 Ratings & 6 Reviews

DialDesk Call Center Software streamlines customer support with advanced automation and real-time analytics, enhancing efficiency and customer satisfaction.

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Starting Price
₹15,000 excl.GST
₹ 17,700 incl. GST

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Starting at ₹15,000
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DialDesk Software Overview

What is DialDesk?

DialDesk is India's pioneering Pay as You Go customer support solution, revolutionizing how businesses handle customer interactions. Unlike traditional customer support systems, which require significant investments in cloud telephony, CRM, and dialer tools, DialDesk offers an all-in-one platform with built-in capabilities.

This innovative service ensures that businesses only pay for connected calls, providing a cost-effective and efficient solution for managing customer support. This call center solution is designed to provide 24/7 human support, ensuring that your customers' calls are answered promptly and professionally at any time of day or night. This service is ideal for startups, small and medium-sized businesses, and even large brands experiencing varying call volumes or needing after-hours support.

Why Choose DialDesk Software?

  • Comprehensive All-in-One Solution: DialDesk eliminates the need for separate investments in cloud telephony, CRM, and dialer tools. Everything you need for customer support is included in one robust platform.
  • 24/7 Human Support: Dedicated agents are available around the clock to pick up calls for your business, ensuring that no customer query goes unanswered.
  • CRM Integration: Each customer interaction is meticulously recorded in the CRM, with alerts sent to the client and the customer, keeping everyone informed and up-to-date.
  • Performance-Based Pricing: With a 100% prepaid subscription model, you only pay for the performance, making DialDesk a highly cost-effective solution.
  • Deep Interaction Insights: Gain valuable insights into customer interactions, allowing you to take timely actions and develop successful strategies.
  • Versant 5 Certified Agents: Skilled and certified agents ensure high-quality customer interactions.
  • Dedicated Training and Quality Team: Continuous training and quality assurance to maintain high service standards.
  • Centralized Complaint Helpdesk: Ensures service issues are promptly addressed, maintaining service level agreements (SLAs).
  • Dedicated Account Manager: Personalized support to help your business grow and optimize customer support operations.

Benefits of DialDesk Platform

  • Cost-Effective: It reduces customer support costs by up to 75%, as you only pay for connected calls and avoid the expense of additional tools.
  • Enhanced Customer Experience: Provides professional and branded customer experience, improving satisfaction and loyalty.
  • Boosts Sales ROI: By effectively managing calls from marketing campaigns, DialDesk helps to maximize your sales ROI.
  • Resource Optimization: Frees up internal resources, allowing your team to focus on core business activities while experts handle customer calls.
  • Scalability: Ideal for businesses of all sizes, especially those with fluctuating call volumes or seasonal spikes.
  • Industry Agnostic: Supports all industry verticals, making it a versatile solution for various business needs.
  • Proven Track Record: With over 300 brands served, DialDesk has a proven track record of delivering exceptional customer support.
  • 24/7 Availability: Ensures customer queries are addressed anytime, enhancing customer satisfaction and loyalty.

DialDesk Pricing

DialDesk pricing starts from INR 15000 for 3 months at techjockey.com.

DialDesk price in India may vary based on factors like customization, additional features required, number of users, and the deployment type. Please request a call back for subscription-related details and to avail offers on premium packages.

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Ispark Dataconnect P Ltd. Company Details

Founded Year:  2003

DialDesk is the go-to CX growth engine for ambitious businesses that want more than just support — they want scale, insights, and ROI.

Director/Founders Ashwani Wadhwa
Company Size 101-500 Employees

DialDesk Pricing & Plans

Base 151 (Build Quarterly)
Key Features
  • Inbound call rate/minute-7
  • Outbound call rate/minute-7
  • Per SMS charge-0.25
  • Per Email charge-0.25
  • Per Whatsapp charge-as per actuals
  • CRM IDs-4
  • Add on CRM ID-1000/user

Calculated Price

15000 Exclusive of all taxes
    • Monthly

      Monthly
      Monthly

Key Features

  • Inbound call rate/minute-7

  • Outbound call rate/minute-7

  • Per SMS charge-0.25

  • Per Email charge-0.25

  • Per Whatsapp charge-as per actuals

  • CRM IDs-4

  • Add on CRM ID-1000/user

DialDesk Features

  • icon_check Dedicated Account Manager
    Personalized support for business growth and optimization of customer support operations.
  • icon_check Scalability
    It is suitable for businesses of all sizes and easily accommodates fluctuating call volumes and seasonal spikes.
  • icon_check Industry Versatility
    Supports all industry verticals, making DialDesk a versatile solution for diverse business needs.
  • icon_check Enhanced Customer Experience
    Provides branded and professional customer experience, improving satisfaction and loyalty.
  • icon_check Sales ROI Boost
    Efficiently manages calls from marketing campaigns, enhancing sales ROI.
  • icon_check Resource Optimization
    Frees up internal resources, allowing businesses to focus on core activities while experts handle customer calls.
  • icon_check Proven Track Record
    Trusted by over 300 brands, demonstrating reliability and success in customer support management.
  • icon_check Pay-As-You-Go Pricing
    Only pay for connected calls, eliminating unnecessary expenses and optimizing cost-efficiency.
  • icon_check All-In-one solution
    Integrated with cloud telephony, CRM, and dialer tools, removing the need for additional investments.
  • icon_check 24/7 Human Support
    Round-the-clock availability of agents to ensure customer queries are answered promptly, enhancing customer satisfaction.
  • icon_check Comprehensive CRM Integration
    Each interaction is recorded in the CRM, with real-time alerts sent to the client and customer.
  • icon_check Performance-Based Subscription Model
    100% prepaid & based on performance, providing a cost-effective & transparent pricing structure.
  • icon_check Deep Interaction Insights
    Detailed analytics on customer interactions allow businesses to take timely actions.
  • icon_check Versant 5 Certified Agents
    Highly skilled and certified agents ensure high-quality customer interactions, maintaining service excellence.
  • icon_check Dedicated Training & Quality Assurance
    Continuous training programs & quality checks to uphold high service delivery standards.
  • icon_check Centralized Complaint Helpdesk
    A centralized system to manage complaints and ensure services meet SLAs.
DialDesk Demo Video play icon

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DialDesk Specifications

Supported Platforms
Windows Windows
Devices
Desktop Desktop
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
SMBs SMEs MSMBs
Customer Support
Phone Email
Language
English
Training Resources
Videos

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DialDesk Reviews

4.7

Out of 5

img

Overall Rating

Based on
6 Verified Reviews

Rating Breakdown

  • Features 4.5
  • Value for Money 4.8
  • Ease of Use 4.8
  • Customer Support 5

98% Recommend this Product

Add Review

Monika

Manager

Industry: Food & Beverages

5

Reviewed on: Jul 4, 2024

Techjockey Verified

“DialDesk - The Future of Customer Service.”

Pros

DialDesk supports all industry verticals, making it a versatile solution for various business needs. The 24/7 human support and pay-per-connected-call model are reliable and cost-effective. The continuous training and quality assurance ensure high service standards.

Cons

None

Reason to switch

Seamless interface

Pravin

Chief Technology Officer

Industry: Computer & Network Security

5

Reviewed on: Jul 4, 2024

Techjockey Verified

“Versatile and Reliable”

Pros

I really liked this pay per use, it feels like more savings more connect. DialDesk supports all industry verticals, making it a versatile solution for various business needs. The 24/7 human support and pay-per-connected-call model are reliable and cost-effective. The continuous training and quality assurance ensure high service standards.

Cons

none

Reason to switch

all in tools interface in one slide! no hush hush

Radhika

Content Writer

Industry: E-Learning

4.7

Reviewed on: Jul 4, 2024

Techjockey Verified

“Top-Notch Customer Service Tool”

Pros

Flexible and compatible with various CRMs, smooth transition, tailored service to unique needs, significantly enhanced customer interactions.

Cons

none

Reason to switch

my all customer support communication streamedline and all-in one integreted

See All DialDesk Reviews

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Which operating system does DialDesk support?

DialDesk, IVR Software is compatible with Windows and macOS operating systems.

Is there any DialDesk app?

No, DialDesk app is not available for mobile devices.

What is the deployment type of DialDesk?

DialDesk software supports cloud-based deployment types.

How much does DialDesk cost?

DialDesk pricing starts from INR 15000 for 3 months at techjockey.com.

Who are the potential users of DialDesk?

DialDesk is typically used in all businesses that need a call management service like call centers, BPOs, etc.

Is there any free trial or demo for DialDesk?

DialDesk demo is available for free with techjockey.com.

Is DialDesk free?

DialDesk offers a free trial. However, the premium plan with advanced features is available at techjockey.com with exciting deals.

How can you download DialDesk?

DialDesk software installation is not required, as it is web-based. Just open the Setup Wizard to get started.

How does DialDesk work?

DialDesk Software helps with, call forwarding, call recording, OTP services, etc. It's a complete solution for businesses that need cloud telephony services to offer customer service and sales support.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.