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Inbound Call Center
Allows customers to contact a business by phone and receive assistance from customer service representatives.
Outbound Calling
The system allows businesses to make outgoing calls to customers to provide customer service and sales support.
Written communications
The solution allows businesses to communicate with customers via emails, text messages, and website chats.
Multichannel Approach
Helps to use multiple communication channels like webchat, social media, and phone to provide customer service.
Customised IVRS
The IVR solution allows businesses to create customized automated voice response systems (IVR) to handle customer inquiries.
Virtual Front Office
The system allows businesses to create a virtual office environment to provide customer service and sales support.
Missed Call Services
The call center system enables businesses to provide customer service and sales support via missed calls.
Remote Calling
Businesses can also offer customer service and sales support remotely to their customers.
OTP Services
Send one-time passwords (OTP) to customers for authentication and verification purposes.
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