Twilio Reviews & Ratings

Check out Twilio reviews by verified users. Discover what businesses are saying about Twilio on Techjockey.

Have recommended this product

Overall Score

4.4/5

Based on 3 Reviews

Features 4.3/5

Value for Money 4.6/5

Ease of Use 4.5/5

Customer Support 4.3/5

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Twilio User Reviews ( 3 )

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Sarthak

Verified reviewer:

Administrator, E-commerce

101-500 Employees

Software user since: 1-2 years

Reviewed on: Sep 5, 2022

4.6/5

“A powerful solution to connect with customers via various messaging channels.”

Pros : Twilio's programmable messaging and two-way messaging allow me to talk to my customers and leads in a more personable way. I now have the tools needed to get a better understanding of my customers' needs and help them find the right solutions for their business.

Cons : So far so good. I haven’t faced any issues with Twilio yet now. This has been really helpful so far.

Switched from : Maple CRM

Reason to switch : There is no free trial offered by Maple CRM and the customer service is not very active as per my experience.

Features

4.5/5

Value for Money

5/5

Customer Support

4.5/5

Ease of Use

4.5/5

Amit kala

Verified reviewer:

Associate, Healthcare

101-500 Employees

Software user since: 6-12 months

Reviewed on: Sep 1, 2022

4.5/5

“Perfect platform to easily deliver messages & conduct two-way SMS conversations.”

Pros : I use Twilio to send text messages to my customers. The API is very easy to use, and I can send a text message to my customers in less than 2 minutes. The API is a big-time saver for me since I don't have to write my own code to send SMS messages. I have been using Twilio for a while now and I must say that I am in love with this software.

Cons : It doesn’t provide very detailed analytical data which I think is an area where Twilio can improve upon.

Switched from : SanCCS

Reason to switch : There was as such no reason to switch from San CCS. In fact, it was also great software to use ?

Features

4.5/5

Value for Money

4.5/5

Customer Support

4.5/5

Ease of Use

4.5/5

Mohit Garg

Verified reviewer:

Administrator, Education

2-100 Employees

Software user since: 6-12 months

Reviewed on: Sep 1, 2022

4.2/5

“Add a personal touch to your business messages using Twilio.”

Pros : I have been using Twilio for a while now and it makes it easy to send and receive text messages to your clients. It has helped me a lot to send out text messages to a list of clients notifying them of an event or to send a quick response to an individual client. I have also used it to create automated responses for the text messages being received.

Cons : The only disadvantage that I feel is that Twilio lacks some powerful tracking tools in order to maintain a seamless auditing process.

Switched from : MyOperator

Reason to switch : They have very poor customer service, and their staff is very rude as well.

Features

4/5

Value for Money

4.5/5

Customer Support

4/5

Ease of Use

4.5/5