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Enreach

Brand: Enreach

  • 4.1

  • 3 Ratings

Enreach is a cloud-based contact management software that allows team members to communicate with users from any location.

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Enreach Software Overview

What is Enreach Software?

Enreach is a contact management software that enables businesses to improve communication, collaboration, and customer engagement. It transforms communication for workplaces, teams, and businesses by focusing on delivering powerful telephony functions, mobile services, chat, video, bots, and more. As a leader in the industry, its unified communications technology is designed to overcome geographical barriers, amplify the capabilities of small teams, and simplify complex communication scenarios.

The software offers a range of tools like cloud phone systems, video conferencing, messaging, and collaboration platforms under one roof. It allows users to analyze calls for training, quality assurance, and customer insights. The platform operates through its brands (Voxcloud, Swyx, etc.) and a network of reselling partners.

Why Choose Enreach?

  • The call center software enables agents to manage multiple calls by efficiently handling incoming calls while engaged in an ongoing conversation.
  • It optimizes script execution by implementing a hierarchical structure for call routing scripts.
  • The platform generates Dual-Tone Multi-Frequency signals for interactive response systems and automated telephony services.
  • It allows users to implement callback functionality for busy lines within the internal network and across different locations.
  • The telephony solution allows agents to switch between active calls to manage conversations more effectively and efficiently.

Benefits of Enreach Contact Management Software

  • The call center software allows agents to answer calls ringing on another extension or device.
  • It allows users to implement blocking mechanisms for specific dialing patterns or numbers.
  • The platform allows users to access a redial list with timestamps for quick and convenient reconnection attempts.
  • It enables users to schedule call forwarding based on calendar events to accommodate different availability statuses.
  • The telephony software enhances call handling by executing call routing scripts in a cascaded manner for sophisticated call flows.

Enreach Pricing

Enreach contact management platform pricing is available on request at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and total users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

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Enreach Company Details

Brand: Enreach

Founded Year:  2015

A unified communications company, helping customers work wonders, for their workplaces, their teams and their business. With European origins and a collaborative, entrepreneurial and innovative spirit, we’re on a mission to create contact magic for businesses across the world.

Director/Founders Enreach
Company Size 1000+ Employees

Enreach Pricing & Plans

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Enreach Features

  • icon_check Omnichannel Support
    Allows businesses to handle voice, chat, email, SMS and web interactions in one unified environment across all channels.
  • icon_check Cloud Contact Center
    Provides a cloud-based agent & supervisor workspace with ACD, IVR, call queueing and real-time analytics for customer service.
  • icon_check Unified Communications Desktop App
    A desktop/web softphone that enables voice calls, messaging, presence and CRM integration from one interface
  • icon_check CRM Integration
    Seamlessly links call, chat and contact data into CRM systems (Salesforce, Dynamics, etc.) for personalised customer engagement.
  • icon_check Simple, intuitive admin portal
    Easily manage everything from call settings to user profiles.
  • icon_check Built-in softphone
    Make and receive calls directly from your computer without a physical phone.
  • icon_check Professional voicemail
    Greet missed callers with a polished message and capture their information.
  • icon_check Total control of meetings
    Schedule, manage, and participate in conference calls from one platform.
  • icon_check Management & user permissions
    Assign roles and access levels for secure and efficient team management.
  • icon_check Automatic Call Distribution (ACD)
    Route calls to the right agent based on skills, availability, and workload.
  • icon_check Custom waiting queues
    Create unique hold experiences with music, messages, and estimated wait times.
  • icon_check Three-Way-Call
    Connect multiple parties on a single call for enhanced collaboration.
  • icon_check Types & call notes
    Categorize calls for better reporting and add detailed notes for future reference.
  • icon_check Web Traffic Tracking
    Monitor website visitors and turn them into leads with integrated call tracking.
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Enreach Specifications

Supported Platforms
Ubuntu Ubuntu Windows Windows iOS iOS Android Android MacOS MacOS Linux Linux
Devices
Desktop Desktop Mobile Mobile Tablet Tablet iPad iPad
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business Enterprises
Customer Support
Phone Email Live Chat Communities
Language
Nederlands English français Deutsche Español
Integration
API Integration
Training Resources
Documentation Videos
AI Features
AI Integrated

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Enreach Review

4.1

Out of 5

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Overall Rating

Based on
3 Verified Ratings

Rating Breakdown

  • Features 3.8
  • Value for Money 4.3
  • Ease of Use 4
  • Customer Support 4.3

96% Recommend this Product

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Enreach Alternatives

See All Enreach Alternatives

Which operating system does Enreach Software Support?

Enreach software is compatible with Ubuntu, Windows, MacOS, and Linux operating systems.

Is there any Enreach app?

The Enreach app is available for Android and iOS app users.

What is the deployment type of Enreach Platform?

Enreach platform supports cloud-based deployment.

How much does Enreach Contact Management Software Cost?

Enreach contact management software pricing is available on request at techjockey.com.

Who are the potential users of Enreach?

Enreach is suitable for businesses looking to streamline communication and improve collaboration.

Is there any free trial or demo for the Enreach Contact Management Platform?

Enreach free demo is available at techjockey.com.

Is Enreach free?

Enreach is not a free software. However, the premium plan with advanced features and exciting deals is available at techjockey.com.

How can you download Enreach?

Enreach software installation is not required, as it is cloud-based. Just open the Setup Wizard to get started.

How does Enreach work?

Enreach offers a suite of tools for managing inbound and outbound calls, including automatic call distribution (ACD), interactive voice response (IVR), call recording, and analytics.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.