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About Deetya Soft IVR

Deetya Soft IVR is one of the best inbound call center software that allows you to run data analytics, encourages reporting and comes with options to prevent call failover. Being a messaging collaboration software, Deetya Soft IVR comes with capabilities to let agents pick calls on priority and generate call tracking reports.

Deetya Soft IVR is collaboration software that lets customers connect with the same agent over and over again with its sticky agent feature. 

Deetya Soft IVR Specification

Deployment

  • Web

    web-based

Operating system

  • mac

    Mac OS

  • W

    Windows

Hardware Configuration :

NA

Software Configuration :

NA

Deetya Soft IVR is best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • All Industries

About Deetya Soft

Deetya Soft Pvt. Ltd. is an IT solution provider for varied services in application development, website designing, mobile application development, and web portal, online business promotion (Toll-free, IVR Solution, SEO, SMO, Short Code, PPC, and Facebook Adds etc).
view more products by Deetya Soft

Client References

Notjust Flat Dot Dom

Notjust Flat Dot Dom

FairPrice

FairPrice

SKR Group

SKR Group

Real State

Real State

Features of Deetya Soft IVR

Analytics & Reporting

Deetya Soft IVR is a messaging collaboration software that allows you to run data analytics and encourages reporting.

Call Failover

Deetya Soft IVR is a messaging and collaboration software that comes with options to prevent call failover.

Call Tracking Reports

Deetya Soft IVR lets you generate calls tracking reports.

Call Pick Priority

Deetya Soft IVR is a messaging collaboration software that comes with capabilities to let you pick calls on priority. 

Access Control

Deetya Soft IVR is a bulk SMS software in India that lets you monitor and limit the access of information by employees.

Remote Access

Deetya Soft IVR is a messaging collaboration software that gives you remote access options so that you can work from virtually anywhere. 

Call Recording

Deetya Soft IVR provides you with call recording features so that you can monitor calls and use them for training purposes. 

Alert

Deetya Soft IVR sends missed call alerts so that you do not miss on any calls.

Virtual Number

Deetya Soft IVR provides you with options to create virtual numbers to evaluate your marketing campaigns.

Sticky agent

Deetya Soft IVR is collaboration software that lets customers connect with the same agent over and over again with its sticky agent feature. 

Outbound Call Center

Deetya Soft IVR is one of the best messaging collaboration software that lets you make outbound calls to customers.

Deetya Soft IVR plans and pricing

Web-based

Silver

Rs. 7200.00

  • SMS-1000
  • Min-7200
  • You can make your own mobile number/ Toll Free number as a virtual number and map executives to it.
  • You can add 'n' number of executive against a Virtual Number.
  • No Call Drop.
  • You will get Call tracking panel to track inbound calls.
  • You can set call pick priority according to you for Sales Team.
  • You can provide access to your executive also; so that they can see their own call record.
  • You can access your call tracking panel anywhere any time online
  • 100% voice recording of each picked call with play/download option.
  • User Friendly Control Panel.
  • Sticky Agent
  • Call Recording
  • Easy Management
Buy Now

Gold

Rs. 12000.00

  • SMS-3000
  • Min-12000
  • You can make your own mobile number/ Toll Free number as a virtual number and map executives to it.
  • You can add 'n' number of executive against a Virtual Number.
  • No Call Drop.
  • You will get Call tracking panel to track inbound calls.
  • You can set call pick priority according to you for Sales Team.
  • You can provide access to your executive also; so that they can see their own call record.
  • You can access your call tracking panel anywhere any time online
  • 100% voice recording of each picked call with play/download option.
  • User Friendly Control Panel.
  • Sticky Agent
  • Call Recording
  • Easy Management
Buy Now

Basic

Rs. 3000.00

  • SMS-300
  • Min-3000
  • You can make your own mobile number/ Toll Free number as a virtual number and map executives to it.
  • You can add 'n' number of executive against a Virtual Number.
  • No Call Drop.
  • You will get Call tracking panel to track inbound calls.
  • You can set call pick priority according to you for Sales Team.
  • You can provide access to your executive also; so that they can see their own call record.
  • You can access your call tracking panel anywhere any time online
  • 100% voice recording of each picked call with play/download option.
  • User Friendly Control Panel.
  • Sticky Agent
  • Call Recording
  • Easy Management
Buy Now

Deetya Soft IVR Demo Video

Here is an introductory video on Cloud Based Virtual Number For Inbound Call management.

Deetya Soft IVR alternatives

Knowlarity Smart IVR

Knowlarity Smart IVR

MyOperator

MyOperator

Aavaz Call Center Suite

Aavaz Call Center Suite

AVOXI Smart Queue

AVOXI Smart Queue

Brainpower Call Center Ordering (CCO)

Brainpower Call Center Ordering (CCO)

Zeotel Toll Free Numbers

Zeotel Toll Free Numbers

Zeotel Virtual Receptionist

Zeotel Virtual Receptionist

Zeotel Miss Call service

Zeotel Miss Call service

Deetya Soft IVR Faqs

Below are some frequently asked questions for Deetya Soft IVR
Q. Where does the voice application or IVR stored?

The Voice Applications or IVRs are stored on the servers in data-centre.

Q. How can we handle integration with existing applications?

Integration with the existing applications or website can be done through APIs.

Q. Which format of audio files are supported by Deetya Soft IVR?

The format supported by Deetya Soft IVR are asterisk server compatible .wav and .MP3 formats.

Q. Can I get a demo or trial of messaging collaboration software I am going to purchase?

Yes, you will get a demo of Deetya Soft IVR.

Q. Why is an employee not getting any calls?

There can be several reasons for this: -In case, it’s a new employee, then he needs to be added before calls get routed to him. -Incorrect mobile number is added. -The working hours of the employees might not fall in the time when you are expecting a call. -Priority set for that employee may be low. -Employee maybe disabled in the Virtual number's employee list.

Deetya Soft IVR Reviews and Ratings

Add Review
User

Mr.Satyajit De

great service, very satisfied with it.

Overall

16th June, 2017

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • I stumbled across Techjockey at the start of my research into best in breed vendors for a software. I didn't know what to expect, but I was contacted within an hour of my submission and within 24 hours had been provided with a list of 5 potential vendors. All of these then reached out to me within 48 hours, I didn't have to do a thing. We have arranged demos from four of the five, after discounting one potential vendor as not the right solution. Techjockey followed up on a couple of occasions to see if I needed any further support or help. The overall experience has been great, and I genuinely feel that they know their stuff and think and act independently, to provide the best service possible to the end user.
  • Cons -
  • No Cons

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