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About AVOXI Smart Queue

Smart Queue is a versatile call center monitoring system dedicated to call centers based on the Asterisk PBX. Smart Queue is a cutting-edge call center solution available in minimal capital investment with rapid deployment. The cost-effective scalable solution supports over 10 languages. AVOXI serves call centers across the globe providing integrated cloud-based phone system solutions and international VoIP services for customer service call centers and technical support call centers. It is a virtual call center software solution to meet the business requirements and technology budget irrespective of the number of agents. The solution targets to increase call center’s productivity by providing easy access to all features and capabilities.

Specification

Deployment

  • Web

    web-based

Operating system

  • mac

    Mac OS

  • W

    Windows

Hardware Configuration :

NA

Software Configuration :

NA

Best suitable for

Size :

1-10

11-15

16-200

201-500

501-1000

1001-5000

5000+

Organization type :

SMEs

Mid Market

Enterprise

Govt

PSUs

Startups

Agencies

Industries :

  • All Industries

About AVOXI

AVOXI is a leading cloud communications, business VoIP service and contact center software provider delivering exceptional Communications as a Service (CaaS) solutions to customers around the world. AVOXI provides Voice over Internet Protocol (VoIP) services to international businesses spanning six continents. The AVOXI portfolio of services includes cloud-hosted virtual contact center solutions, cloud PBXs, SIP and IAX trunks, and hosted IVR and cloud telephony services. 
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Features

Virtual call center solutions require no on-site equipment, so you don't spend a fortune on equipment and installation costs.

Smart Queue is hosted in the cloud, so you and your agents work from anywhere with a reliable Internet connection.

Add or remove agents easily as your business scales up or down. No need to purchase on-site equipment for new employees.

From live call monitoring to custom reporting, Smart Queue has the features you need to manage a successful call center.

Deploy your hosted contact center solution in days, not weeks or months. Turn up is quick, easy, and affordable.

Whether you have 5 or 50 agents, we have you covered. All Smart Queue customers have access to 24/7 phone and email support.

Plans and Pricing

Web-based

Start & Grow

Rs. 1600.00 ( Per Month )

  • Call Recording
  • Time of Day Routing
  • Real Time & Historical Call Reporting
  • Basic IVR
  • Call Queues
  • Remote Agent Capability
  • Free Softphones

Take Flight

Rs. 2240.00 ( Per Month )

  • Call Recording
  • Time of Day Routing
  • Real Time & Historical Call Reporting
  • Basic IVR
  • Call Queues
  • Remote Agent Capability
  • Free Softphones
  • Live Call Monitoring
  • Call Whisper/Call Barge
  • Quality Assurance Evaluations
  • Pre-determined Call Disposition
  • Custom Report Builder
  • Agent Performance Tracker

Without limits

Rs. 3520.00 ( Per Month )

  • Call Recording
  • Time of Day Routing
  • Real Time & Historical Call Reporting
  • Basic IVR
  • Call Queues
  • Remote Agent Capability
  • Free Softphones
  • Live Call Monitoring
  • Call Whisper/Call Barge
  • Quality Assurance Evaluations
  • Pre-determined Call Disposition
  • Custom Report Builder
  • Agent Performance Tracker
  • Complex IVR
  • Queue Callback
  • Blacklisting
  • VIP Caller
  • Automated Report Distribution
  • Geographical Call Routing

Videos

AVOXI Smart Queue

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FAQs

Below are some frequently asked questions for AVOXI Smart Queue

Q. What is an agent?

An agent is anyone in your company who contacts existing customers or prospects using Smart Queue contact center software. Smart Queue is fully scalable, so you can add or remove agents at any time.


Q. What is a supervisor?

A contact center supervisor is anyone who monitors and manages agent activity. Smart Queue’s supervisor view includes key features like live call monitoring, call whisper/call barge, advanced reporting, and more.


Q. Can my agents work remotely with Smart Queue?

Absolutely! Smart Queue is a web-based contact center solution, so you and your agents can work from anywhere. All you need is a laptop and a reliable Internet connection.


Q. Can I see call queue activity in real time with Smart Queue?

Yes. Smart Queue’s live call monitoring view lets you see incoming calls in progress. You can even use Call Whisper to coach your agents during live calls. Smart Queue also offers real time reporting, so you always know what’s happening in your contact center.


Q. What phone numbers does AVOXI support?

AVOXI offers toll free phone numbers and local phone numbers from 100 countries worldwide. There is no limit to how many numbers you can use with Smart Queue contact center software. If you want to keep your current phone numbers, AVOXI offers number porting services.


Reviews

Add Review
User

Amit

Overall

22nd August, 2018

Ease of Feature

Ease of Use

Value for money

Customer Service

  • Pros -
  • The Service that this products supplies is unbeatable. I would highly recommend this product to any family or friends.
  • Cons -
  • No Cons

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