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about_details_pp About AVOXI Smart Queue

Smart Queue is a versatile call center software dedicated to call centres based on the Asterisk PBX. Smart Queue is a cutting edge call centre solution available in minimal capital investment with rapid deployment. The cost-effective scalable solution supports over 10 languages. AVOXI serves call centers across the globe providing integrated cloud-based phone system solutions and international VoIP services for customer service call centers and technical support call centers. It is a virtual call center software solution to meet the business requirements and technology budget irrespective of the number of agents. The solution targets to increase call centre’s productivity by providing easy access to all features and capabilities.

Sold By : AVOXI

about_specification_ppAVOXI Smart Queue Specification

Organization Type :

  • SMEs

  • Mid Market
No. of Employees
  • 201-500
Platform :
  • ios iOS
  • win Windows
Deployment :
  • Web-BasedWeb-Based
Suitable For :
  • All Industries
Language:
  • English

about_features_ppAVOXI Smart Queue Features

  • Minimal Capital Investment

    Virtual call center solutions require no on-site equipment, so you don't spend a fortune on equipment and installation costs.

  • Cost-effective Scalability

  • Rapid Deployment

  • Remote Agent Functionality

  • Essential Call Center Features

  • SMS & Email Support

about_faq_ppAVOXI Smart Queue FAQs

An agent is anyone in your company who contacts existing customers or prospects using Smart Queue contact center software. Smart Queue is fully scalable, so you can add or remove agents at any time.
A contact center supervisor is anyone who monitors and manages agent activity. Smart Queue’s supervisor view includes key features like live call monitoring, call whisper/call barge, advanced reporting, and more.
Absolutely! Smart Queue is a web-based contact center solution, so you and your agents can work from anywhere. All you need is a laptop and a reliable Internet connection.
Yes. Smart Queue’s live call monitoring view lets you see incoming calls in progress. You can even use Call Whisper to coach your agents during live calls. Smart Queue also offers real time reporting, so you always know what’s happening in your contact center.
AVOXI offers toll free phone numbers and local phone numbers from 100 countries worldwide. There is no limit to how many numbers you can use with Smart Queue contact center software. If you want to keep your current phone numbers, AVOXI offers number porting services.

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