AVOXI Smart Queue

What is AVOXI Smart Queue?

AVOXI Smart Queue is a cloud-based virtual call center solution. The software is suitable for all business sizes and features a wide variety of smart tools to provide adequate support to the agents and supervisors. The Global VoIP infrastructure of the software offers amazing call quality across the globe, and users get access to virtual numbers from 160+ countries. The advanced smart queue technology used by AVOXI Smart Queue enables its users and their agents to join or leave a queue as per their convenience. They even get to attend multiple call queues at the same time. Further, agents can change their activity status by using the call center agent status of AVOXI Smart Queue. 

How can I set up my own Call Queue Software?

1. Firstly, you need to choose a virtual number. After the number is chosen, AVOXI Smart Queue will send a confirmation email and other login credentials as well. 
2. Secondly, once you are done with your login process you get to customize your routing rules, add a new IVR system menu, set customized greeting texts and voice records and other call management features. Most importantly, you can add alternative payment methods as well.
3. Thirdly, you will be assisted by an AVOXI expert who will make sure that your system is properly set up and you are getting access to all necessary tools. 

Pricing of AVOXI Smart Queue

The pricing of AVOXI Smart Queue is available as per the needs and demands of the customer. If you want to use the services provided by the software, you can request us for a callback. 

Compatible Platforms for AVOXI Smart Queue

AVOXI Smart Queue is a cloud-based call center software that can be accessed from any web browser across multiple devices.

What are the benefits of using AVOXI Smart Queue?

1. Call Recording: With AVOXI Smart Queue, users get to evaluate the performance of their agents by recording the calls attended by them. Admins or supervisors can select any queue that they wish to review and mention a time range as well. Once the recording is complete, it will be shown under the Quality Assurance tab.
2. Call Barge and Whisper: Supervisors can step into a live call when required. They can also choose to communicate with the agent without announcing themselves in front of the client. Call barge and call whisper tools are useful for improving the agent’s performance.
3. Customized Call Dispositions: AVOXI Smart Queue allows its users to create their own set of customized dispositions. They can plan out unlimited call outcome labels, designate sublevels and add reasons to them.
4. Quality Scoring: Admins or supervisors can actively grade the performance of their agents during live calls, identify the areas of improvement, track their performance at regular intervals and leave necessary feedback as well.   
5. Intuitive Reports: AVOXI Smart Queue offers a variety of intuitive reports to its users based on the performance of their agents and other business-related metrics as well. Users get to view the number of calls attended by an agent and their exact duration in an easy to understand graphical form.